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    Deniz K

    Hi, sorry to hear about the trouble.

    Could you please provide the following information via a support ticket https://support.swiftkey.com/hc/en-us/requests/new here? We can investigate and help further.

    - Did you recently change your device? If so, are you able to get your predictions in your old device and not on the new one?

    - Have you recently updated your Microsoft SwiftKey Keyboard?

    - Which language(s) are you using?

    - Are you using the same email address and sign in method?

    Thanks!

     

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