My learned words are not found in the prediction bar

Hi, sorry to hear about the trouble.

Could you please provide the following information via a support ticket https://support.swiftkey.com/hc/en-us/requests/new here? We can investigate and help further.

- Did you recently change your device? If so, are you able to get your predictions in your old device and not on the new one?

- Have you recently updated your Microsoft SwiftKey Keyboard?

- Which language(s) are you using?

- Are you using the same email address and sign in method?

Thanks!