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    Durga Nallam

    Hi Gary Feldman thanks for your feedback, we appreciate it! Regarding the issue, please go ahead and try clearing the cache of it by going to Device settings > Apps and notifications > Apps > Microsoft SwiftKey > Storage > Clear Cache > Restart the device.

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    Gary Feldman

    Nope. Did that and issue remains.

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    Hari Kyasa

    Hello, could you please help us with the language packs downloaded/enabled on your SwiftKey keyboard? Could you please help us with your device's make & model, OS version, and SwiftKey app version?

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    Gary Feldman

    Language: English (United States) / English (US)
    QWERTY

    SwiftKey Version 8.10.19.2
    AutoCap, AutoSpace, QuickDelete - all enabled

    Samsung Model SM-G965U1
    Android Ver 10

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    Hari Kyasa

    Hello,

    Thank you for the information and help. Just to ask, do you see any particular pattern of words/ sentences while experiencing this issue? If possible, could you please try to record a video of the issue happening and send it over to us via https://aka.ms/sk-support? Thank you for your effort! 

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    Gary Feldman

    I have the video - how do you want me to upload it. (No "attach file" option seen.)

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    Hari Kyasa

    Hello Gary Feldman, Thank you for getting back to us and for your effort. You can share the screen recording via  https://aka.ms/sk-support. We would appreciate it if you could create a support ticket there and we will be able to investigate further.

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    Gary Feldman

    I'm sorry - but your instructions are not clear - i did not see any option to insert a file or create a ticket - only to submit a question.

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    Durga Nallam

    Sorry for the confusion, we request you to please click on this link and submit your question and our team will investigate further on the issue.  https://support.swiftkey.com/hc/en-us/requests/new

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    Gary Feldman

    I submitted the video. FYI, I have also noticed inconsistent spacing associated with commas, right parentheses , (notice how a space was inserted automatically after the word "parentheses") and some other punctuation marks. Auto space after punctuation is "off."

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    Hari Kyasa

    Hello Gary Feldman, thank you for your effort. We see that you have submitted a support ticket. We will follow up and investigate the issue further. Thank you!

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    Gary Feldman

    Things are getting worse. Spaces appearing after the final character in a word and a period, problems with irregular spaces with parentheses, etc . Probably best to uninstall and reinstall . (notice the periods and spaces.) BUT i originally paid for the app before Microsoft acquired. I no longer have my records and do not want to pay again after i uninstall . Please advise what i should do. This is really getting terrible! AND, i have not heard back from you with any solution .

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    Durga Nallam

    Hi, Gary Feldman Sorry for the trouble. We see that you have submitted a support ticket. We will follow up and investigate the issue further. Thank you!

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