Swiftkey no longer works with Hancom Office
Hi, I like using Swiftkey because of the ability to create long text shortcut keys which I use in customer support and because it is the only keyboard to somewhat support spell checking and preemptive text when using Samsung DeX.
It used to work great but recently I was using my word processor of choice, Hancom Office, and it is no longer working. It backspace and adds duplicate keys I reinstalled and it still isn't working
Using Samsung Tab S8 Ultra and Book cover Keyboard Does not happen with on Screen Keyboard or any other app/
In this example, I typed the following:
The Quick Brown Fox
John Doe
the quick brown fox
And this is what got printed on the screen in Hancom Office Word. It appears to be related to shifted characters.
TheQuickBrownFoxFBQJohnDoeJ
The quick brown fox
Thanks
Bill
Hello, sorry for the trouble. Could you please help us with you device's make & model, OS version, SwiftKey app version, and hancom office app version? Thank you!
This problem occurs both with the hard connected Samsung keyboard and a Bluetooth keyboard in both Android and Samsung DeX
Samsung Galacy Tab S8 Ultra SM-X900
Android 12
Hancom Office v. 10.51.0.1300
Samsung Book Cover Keyboard (pogo pin direct connection} EF-dx900ubeguj
Nulaxy Bluetooth Keyboard
Swiftkey 8.10.19.2
Swiftkey beta 8. 10.20.2
Hello, thank you for the information and help. If possible, Could you kindly send a video file at https://support.swiftkey.com/hc/en-us/requests/new so that we can investigate further? Thank you!