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    Hari Kyasa

    Hello, Sorry to hear you’re experiencing issues with SwiftKey. Could you kindly send a video file at https://support.swiftkey.com/hc/en-us/requests/new so that we can investigate further? Thank you!

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    Jax Dredd

    I have used SwiftKey for many, many years and I am v loyal to it as has always been my fave and I have been on beta for all that time
    But, I have to admit that landscape mode for me has always been almost unusable when on a mobile no matter what theme, style (fixed /floating etc)
    This is because you cannot see the typing box as the kboard keys are talking up available space.
    This has proved to be a problem most often when I'm a live chat pop up..
    Also in the live chat that pops up (usually via left hand corner) even Portrait mode has issues... Because on a 6" screen the chat is approx a third of a page but as soon as you go into the chat box the keyboard means your cannot see the live responses or what your after typing... Or occasionally your text becomes almost vertucal.
    This is not a moan it is information that I am very aware that techies cannot fix an issue of they are not aware of it... Someone has to be the first to bring an issue up...
    But again... It would be so good if a chat host /mod ascertained if the person was a Beta user... This in itself, to me, implies they are seasoned app users and the chat can then be less frustrating as the initial recommendations used as a rule could be bypasssed....
    e.g try a different browser, clear cache, log out and log back in, delete and reinstall etc
    Apologies for the essay! But I am just hoping to be able to help.. As such an issue response is not really necessary.

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    Hari Kyasa

    Hello Jax Dredd, Thank you for the information and help!
    We really want Microsoft SwiftKey to work for everyone, so please be assured that we do take all feedback very seriously and we will take it on board to help guide future development. Thank you for your support!

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