Hello, thank you for reaching us. Could you please help us with your device's OS version and SwiftKey app version? Could you please let us know, what are language packs downloaded/installed on your SwiftKey keyboard? Thank you!
Sure, I am using xiaomi MI 9 with latest global Miui 12.5.1 running on Android 11. The SwiftKey app is downloaded from Google Play Store end updated to the latest 8.10.24.4 version. There are only two languages installed now: English (United States) and Ukrainian. There was also Russian language installed before but after I deleted it SwiftKey keeps replacing some ukrainian words (eg. "Ти" -> "ты", "продають" -> "продают" etc. ). It even inserts those letters that are not in the Ukrainian alphabet.
Hello, thank you for the information and help. While we are investigating the issues, could you please try to clear the cache of the app, restart your android device, and refresh the language list to see if it resolves the issue for you?
Please note that deleting the cache of the app might delete your Microsoft SwiftKey stats, including saved clips on the clipboard, so if it's okay with you, please go ahead and try to do so. Thank you for your support!
Well I've tried to follow your instructions but it didn't help. But after I cleared all data from from the app, then removed russian language from standard gboard app and login to SwiftKey again, added Ukrainian language (language list was set to default) and finally autocorrect stopped using russian words
Hello, thank you for your effort! We are happy that everything is working for you again. Please let us know, if you experience the issue again. Thank you!
Hello, thank you for reaching us. Could you please help us with your device's OS version and SwiftKey app version? Could you please let us know, what are language packs downloaded/installed on your SwiftKey keyboard? Thank you!
Sure, I am using xiaomi MI 9 with latest global Miui 12.5.1 running on Android 11. The SwiftKey app is downloaded from Google Play Store end updated to the latest 8.10.24.4 version. There are only two languages installed now: English (United States) and Ukrainian. There was also Russian language installed before but after I deleted it SwiftKey keeps replacing some ukrainian words (eg. "Ти" -> "ты", "продають" -> "продают" etc. ). It even inserts those letters that are not in the Ukrainian alphabet.
Hello, thank you for the information and help. While we are investigating the issues, could you please try to clear the cache of the app, restart your android device, and refresh the language list to see if it resolves the issue for you?
Please note that deleting the cache of the app might delete your Microsoft SwiftKey stats, including saved clips on the clipboard, so if it's okay with you, please go ahead and try to do so. Thank you for your support!
Well I've tried to follow your instructions but it didn't help. But after I cleared all data from from the app, then removed russian language from standard gboard app and login to SwiftKey again, added Ukrainian language (language list was set to default) and finally autocorrect stopped using russian words
Hello, thank you for your effort! We are happy that everything is working for you again. Please let us know, if you experience the issue again. Thank you!