Microsoft SwiftKey Android Support Forums

Every time I re-install swiftkey on same device or install to a new android device my predicted words  dissapeared! Even Backup/restore was ON on previous device and on the new device also, triggered sync many times on both devices!

This happened the second time for me between different devices, word backup never worked. What the cloud backup is for then? What is the purpose?

Before you say I turned off backup, my data exists in the cloud at data.swiftkey.com, but does not synced to any of new devices: 

I've been using SwiftKey for several years with no issues at all, and have obviously built up quite a large personal dictionary. After factory resetting my Galaxy S8+ on Android 9.0, and re-installing SwiftKey, predictions from my personal dictionary so not come up anymore. I have tried all the steps on the troubleshooting guides on this website and have tried all the steps from other similar posts with no success. Are there any other steps I can try? This app has been so essential to me for many many years now and I can't even imagine losing all of the data that has been built up throughout the years.

I love that SwiftKey Beta finally have released Photo Themes, and given users a possibility to design your own custom theme!!!

BUT it needs the possibility to deside the COLOR OF THE FONT. Without it it's not very usefull. It would also be good if you add a way to determend how transparent the photo theme is.

How about adding an option to toggle auto space on/off after punctuation.

It's a pain having to backspace to remove an unwanted space.

Is there any way to change the voice to text engine in Android? I would prefer to use Cortana, since I find Cortana's accuracy very good, but there does not seem to be a way to do it.

I use SwiftKey (the paid version) with English and my native language, Malayalam. My language settings are as in the screenshot below.

https://photos.app.goo.gl/G7THEhE2X6ryYPwR2

My phone is primarily for work use, so most of my keypad usage is to type out professional emails, Slack messages, Asana updates etc. and the only acceptable language for such communications is English. I use Malayalam occasionally on certain WhatsApp groups; where I know all members are capable of reading and understanding the language. In earlier versions of SwiftKey switching between these was quick and easy via the spacebar, and the product worked very well for my requirements.

But of late, I see that SwiftKey is predicting words in Malayalam when I'm typing in English and worse still, these words are offered as the middle prediction:

https://photos.app.goo.gl/9jIOWpgVKs3wEcgd2

https://photos.app.goo.gl/52bZ7E3WMF7jK3if1

This is incredibly annoying; and I have searched all over the place - but it seems like there is no way to disable this behaviour. At the moment I have removed Malayalam from SwiftKey completely because this "feature" is interfering in my work. My questions:

1. Is it true that I cannot disable this feature?

2. Is there a way I can downgrade to a version of SwiftKey that did not have this feature?

3. Is there any plans for adding a configuration option to disable this feature? If yes when will that come out?

Thanks.

First, I noticed prediction lags. A lot. Especially if you type fast.

Now, please help me with this: 1. I don't use pinyin (Chinese input). I don't even have it enabled as pinyin. I use a different typing system (zhuyin system) and yet Swiftkey still predicts pinyin. But why? Why am I forced into this option? This leads to the next problem: Swiftkey likes to predict English words like "uber" into "uber" with an umlaut. This is equally annoying because the English word is not the same as the German word.

2. There's no way to tell where some special letters or modifiers are. For example, the German "ß?" Go ahead and guess where it's found without checking EVERY SINGLE KEY on the keyboard. And the Russian keyboard? I don't even want to start.

For a keyboard that is supposed to be convenient, it, somehow, manages to force you into multilingualism. What if I don't want to, though? I want to type in one language at a time for the sake of accuracy. This prediction really... kills.

How do I get portrait keyboard or t9 option

MAN! WHATS GOING ON!!!! 

ALL THE WORLD USE THIS APP!!! ALL THE WORLD USE IT!

WHYY DONT YOU FIX THIS APP?

WE DONT HAVE A TIME TO WRITE THE WORDS CORRECTLY ALL TIME!

FIX THE SYNC FIX THE SYNC FIX THE SYNC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE LAST UPDATE (4/10 normal app and 10/10 beta) ISN'T SOLVED THE TROUBLEEEEEEEEEEEEEEEEEEEEE!

So, I've had SwiftKey for many, many years and been through a huge number of phones, but never had this issue.

I have a few devices - one of them being an iPhone, the other being a Samsung.

I recently purchased a new Samsung (S9), and it seems although it shows the sync as being connected, it doesn't 'remember' any of the many words I have on there. It's an issue which I've never had.

I've deleted, reinstalled, clicked sync on both sides, ensured it's logged in etc. No luck.

I have a SwiftKey account for my synchronising. In the most recent update of iOS SwiftKey, it no longer seems to be an option, to log-in with a SwiftKey account, but only with Facebook, Microsoft, Google or Apple.  Could this be it?

Any idea what it could be?

Device backup from previous device is not syncing to the new device. 

Just installed SwiftKey on my new mobile. when I want to login with my Google account (button sign in with Google) it's loading for hours (I see the loading circle on a white background).
Phone: Galaxy S9, Android 9.0 (two days before I had the android version before and had the same problem) and yes, I installed and deleted it meanwhile more times.   

The browser window pops up for a second and force closes. All the other ones are working. I am logged into Twitter on my device on the stock app.

I like and use Your keyboard primarily for the Android but also for the Apple. L

On the other hand I purchased on IBM Surface tablet and was very discouraged to find they support almost no usable on screen keyboards.

I can give you the list of features of your keyboard that they don't support, and of course some features that I'd like you to add.

But the major thing I would like to do is ask why you,  as a subsidiary of Microsoft,  can not convince them to allow you to have an alternate keyboard for their Windows 10 Surface tablets.

Note: I would be perfectly willing to pay for a 'Pro' version  if that's what takes to get it your software moved over to their package

Thanks... 

Can I make swiftkey switch automatically to incognito mode whenever I open specific apps or windows? Such as incognito tabs in Chrome and Firefox.

Otherwise, is there a (non root) 3rd party app that can do it?

I got a new phone and installed the app and signed in with the account that I was using on my old phone. However, after running the sync operation, none of my old predictions are showing up. I still have my old phone and I'm able to confirm that both of them have backup and sync configured and both of them are signed in with the same account ID. Any suggestions?

typing web addresses into the address bar of the browser always inserts an auto space after hitting the dot key. Thus I always have to correct by using backspace and type again. 

Same problem with other situations, where I do not automatically need an auto space after the dot, e. g., when typing mail addresses. 

there a way ariund it and have a setting option, allowing to deactivate auto spaces after a dot? 

When I use both English and Swedish language in SwiftKey it constantly auto capitalizes "i" even though I have selected the Swedish language/keyboard.
If I only have Swedish language/keyboard it doesn't do this. But I like to switch between English and Swedish, so having a single language enabled is not an option.
Please correct this bug, it's really annoying to constantly have to correct this when writing in Swedish.
I have noticed that this topic has been brought up for several years, maybe it's time to fix it?

Hello there,

Add this function of cut copy paste and select-all by sliding the finger from numberkey to X, C, V and A respectively.

This would be really really helpful and would be the best update till date that saves a lot of time of the user.

Release the updates as soon as possible.

Thank you.

For all of us concerned adults, I noticed the latest update now blocks or significantly limits R rated search keyword results. Wouldn't the implementation of a user selectable filter make more sens? It's a deal breaker for me if I can no longer message my friends with R rated gifs.

In this post I'm going to leave in errors in quotations and some corrected words as parentheticals to show "t" what's going on. Reading this post will probably be about as "r" frustrating as it is typing it out. I'm pretty sure this issue started within the past week, "u it" (but) random letters "go Vila" words and "r flags t" (spaces) began to pop up when "r t" using the flow "y y toxin" (function) of the keyboard. Sometimes it will even put in random gibberish words, and "y hovering" (sometimes) I just "have to u" give up and manually touch type things in.

Anybody else having this issue? Any ideas how to fix it?
I'm currently using a galaxy S7 (not the edge version).
Android version 7.0
SwiftKey version 6.7.1.34

Hello Swiftkey:

A feature that I really miss from other keyboards (such as Gboard) is the ability to search emojis. I really love this feature and I think its better than emoji prediction. Please add this is a close future update!

Yes, the lack of this feature would be enough to make me switch keyboards, but I really like Swiftkey.

Thanks

I have English (QWERTY) and Farsi languages installed. Prior to today I could choose between English and Farsi but now I have Farsi and English/Farsi. With the latter I get predictions in both languages and I don't want this. How can I get back to having English and Farsi separately?

 Hello Swiftkey:

A feature that I really miss from other keyboards (such as Gboard) is the ability to search emojis. I really love this feature and I think its better than emoji prediction. Please add this is a close future update!

Yes, the lack of this feature would be enough to make me switch keyboards, but I really like Swiftkey.

Thanks!

Hi.

An error has occurred, and therefore, difficulties arise when using the built-in translator in the keyboard. Constantly writes: "Something went wrong. Restart the Translator." This error occurs when I want to spell a word, or a sentence not in English. Help me please.

Thanks...

As the title says, my predictions/sync has been broken for a few weeks now. Even though all my learnt words are available on data.swiftkey.com/view-data, nothing shows up as predictions on my phone.

Hello. My problem is about backup and sync. First I have to tell you these. 5 years ago I was using LG G3, and I moved on iPhone 6 Plus and I was able to use my old predictions. And then I moved on Xiaomi Mi 8, I was still be able to use all my learned data. And now I changed my phone to Oneplus 7 pro, and in the app I cannot see any of my learned data.
https://data.swiftkey.com/view-data in this website I can see my learned data, the words that I use most before on the other phones, but they won't show up on my new phone. 5-6 years of learned data was making my life easier but now I am not happy to use this app. So question is what should I do?

I lost my personal data. Can I import the zip filé downloaded on menu "view data" on my account?