SwiftKey Android Support Forums

Basically the title says all. I switched from the Galaxy S7 to the Galaxy S10 and logged into my SwiftKey account using my Microsoft account (the same as I did on my S7) and none of my words are transferred to the S10. I know SwiftKey still remembers them, because I checked the "View data" page on swiftkey.com and all of my added words are there. Why won't they sync to my SwiftKey app on my S10?

Device make and model: Samsung Galaxy S10

Device Android version: 9 Pie

Swiftkey version: 7.3.4.18

Steps to reproduce: Just login using the same account from the other device. A word that should be saved, I have to add all over again. Basically starting from scratch.

My keyboard arrow keys disappeared today. I did not change anything, nor is there an option for them!

Please bring them back!

Is there a way to stop the automatic space after a period?

Most of my typing is in regards to IP addresses, email address and the like. 

Most of the time I do not want a space following the period. Perhaps an option in the settings area would help.

Until the crystal ball thing gets removed from the non beta app, I'm going to post here every week complaining about it. Give us the choice to remove it. Thanks.

I have English, Chinese, Japanese and German enabled. I find the keyboard in general rather laggy for me, but nothing unbearable. The exception is Japanese, which I am virtually unable to use, both because of extreme lag and because the keyboard can't seem to handle simple phrases or words and will stop showing suggestions.

Here are some screenshots: https://i.imgur.com/zphm39l.png
https://i.imgur.com/ONM67ZN.jpg

Is anyone else experiencing this? Is it an issue with the Japanese keyboard itself, or is it because SwiftKey is becoming overwhelmed by having to make predictions in four languages simultaneously? If it is the latter, would it be possible to switch off this function and switch languages manually? I understand that this is a vital function for many people, but I personally don't need to type in all four languages at once.

Thanks very much! :)

Hello, SwiftKey is the best keyboard, but the qwerty layout has flaws, as well as all the other keyboard layouts for thumb typing.

I have made my own layout, and want to test it out on SwiftKey :). Is there any way to add my own layout into the language select screen? Maybe if I rooted my phone?

I am willing to relearn a layout, and it's really easy for me to do. I want one which allows me to be sloppy and have really good autocorrect. I can text without looking, but every time I look at my screen, I see the same errors caused by certain keys being too close.

So yeah, I made my own layout, and if it's not perfect, I have an idea for writing a program which can figure out a better layout, and I will continually test each new layout.

And yes I've tried LOADS of android keyboards and also different layouts(qwerty, colemak, dvorak, azerty, etc). Swiftkey is the best for autocorrection, and the smartest so far.

I'm currently using JBak keyboard with my own layout, but it's autocorrect is rubbish.

Why go to so much hassle? because I know it's possible to text without looking at my screen, and I like being able to look up at the world whilst texting at a fast speed, followed by a quick proof read.

Hi Swiftkey team. I really like your keyboard and it's prediction system, but unfortunately can not use it because it does not have the most widely used in Lithuanian layout in Lithuania. It is QWERTY keyboard with Lithuanian symbols hidden number buttons:

1-ą;2-č;3-ę;4-ė;5-į;6-š;7-ų;8-ū; (9;0;- skipped) =-ž;

Would it be possible to include this layout to your App. Because I really want to use it but it is really uncomfortable with other keyboard.

On my old phone I used to have swiftkey and really enjoyed it. My phone died so I got a new one and today I installed swiftkey on it and logged in to the program. One thing I immediately noticed (and was disappointed with) was on my new phone is that all my suggestive words seem to be gone. What I mean is for work I send a lot of similar texts and it got to the point my phone would pretty much suggest the next word I intended to use because I had written that exact sentence so many times. I always saw the app boasting about how many words it had suggested and key strokes it had saved me. Since you have a profile you log into for the program I was hoping it was stored online or something to where these suggestive words would somehow "download" onto the new phone but so far it does not look like. Was there a file or something that was saved locally on the old phone i May be able to move over?

I lost my personal data. Can I import the zip filé downloaded on menu "view data" on my account?

Many Users are not able to efficiently use SwiftKey as tap-to-type due to the errors that occur when spaces are inserted or deleted after certain characters.

SwiftKey AI will add spaces even when settings for all options are turned off.

Certain characters require double spaces to be spaced, and 'period' character will have spaces inserted directly after. The frequency of key press affects the displayed result - and it is different each time.

Data fields without the correct meta-tag will result in SwiftKey behaving differently - cut and paste - may or may not add spaces after. URL may or may not add spaces.

Pressing 'period' 20 times at a rate of 1 per second will yield a different result to a rate of 3 per second.

The behavior can be seen when typing an ellipses "..." or open and closed bracket "[ ] " or open and closed braces "{}"
Textbox tags on sites with it enabled in the textbox will mean that the "@" character will cancel unwanted behavior, and also "#" hash tags.

The replication of the issue is most apparent for continuous key-press of the period key - as stated above - and shows a lack of set behavior for AI, due to the inconsistencies. Time between key-press for a single character "period" should not yield different results.

Just create a toggle to disable insertion or deletion of spaces after characters or words.

This has been an issue for years now, and has constantly been ignored.
My forum post from yesterday has been ignored and deleted. I cannot find any reference to a post or support ticket posted yesterday.

It's awesome to know that SwiftKey can switch to Incognito mode automatically in Chrome/Firefox incognito tabs. But there's an issue.

The keyboard theme/UI for the incognito mode, does not show Accented characters. This causes serious problems while typing or want to type fast.

Solution :
1. Implement the feature, to show all Accented characters, custom theme in incognito mode (just don't track the typing, and that's all).
2. Give option to turn off Auto incognito switching.
3. Give option to turn off incognito in incognito tab (may be vulnerable).

Keyboard constantly crashes on new beta update had to dissble

The keyboard is still way too big in full resolution! It is the same issue as it was on man other samsung devices.

Please fix this Problem! I want to use my phone in WQHD.

The logo stands out and looks terrible on my otherwise all-black theme.  I know what keyboard I'm using. You don't need to advertise it to me.  I'm currently using a size smaller than desired only because it hides the logo.  Could you please, please, please remove the logo from this otherwise great keyboard?

This is driving me crazy. I get spaces before, but not after, semicolons, colons, etc. But I get spaces after opening parenthesis and brackets. And spaces where there should be nine around apostrophes and quotation marks.
Consider these un-corrected lines:

Flavors :
Well go then ;don't come back.
Trey 'a coat
--(should have been "Trey's coat". Even tap-typing it didn't work the first time).

Why hasn't this been fixed yet? I love SwiftKey, but this is enough to drive me away.

Hello,
When I switch to the emoji in the last version, the page shown is a crystal ball (apparently it is the beta predictions), instead of the "recent" (with the clock page). Does anyone knows how to change that ?

Edit April 26, 2018 : well, it looks like the problem has been resolved with the last version. Thanks!

I have Swedish and English activated, because I tend to use both languages. But whenever I'm typing a sentence in Swedish and hitting the letter "i", Swiftkey changes that to "I" (capital i) instead, even though my intention was to write "i" (which is a really, really common word in Swedish, meaning "in"). I've tried multiple times to tell swiftkey not to suggest "I" at all, but it doesn't help.

I'm pretty sure the reason is that "I" is an English word, which for some reason takes precedence over the Swedish (equally common) word "i". Please, please, could you develop the software such that the English suggestion does not automatically takes precendence in such "ties", but let it be based on the language the previous word belonged to instead? That would help a lot!

When you're typing away with the Swedish language and layout, you're forced to go back and correct all the "i''s. Swiftkey autocorrects every single "i" to a "Capital I".

We never have or ever will use capital "i" mid sentences.

Hi there, is it possible to put colours to the keypad at the custom theme design. Sometimes the existing colours doesn't match with the background photo.

Thank you
Sincerely for everyone

I use three languages on a daily basis.

Having three languages turned on at the same time doesn't work very well, so I have to keep switching one language off and another on multiple times a day, it's a 6 step process...

Please make it a lot easier to switch languages!

Settings option to Turn off auto spaces

So many users have complained about this auto-spacing issue that it surely must be becoming embarrassing to SwiftKey and for as good as SwiftKey has been in other areas, this one failure to address the problem is driving users right away from your products. For credibility of your name being ranked highly, you need to address this problem as soon as possible and it is entirely technically possible to code a fix right now and gain some loyalty back again.

This problem has been an ongoing issue for nearly 12-months now.

Refer to:
Turn off auto spaces:
https://support.swiftkey.com/hc/en-us/community/posts/115000392469-Turn-off-auto-spaces

This is a global issue across all devices!

SwiftKey Version Number: 6.7.3.30

Hi, could you modify the numeric keypad by adding a key to copy, a key to paste, and a key to select?

Hi

Is it possible to get the old t9 keyboard without downloading some other app?

I really like using SwiftKey, but I'm much faster when writing on t9. 😊

Is there a way to disable the multi language prediction? I have german and english installed and it's totally annoying that the word prediction uses both languages at the same time. This causes many false predicted words.

I only want to have predictions in the current active language. Since it is so easy to switch between the languages by swiping the space bar I don't need any pseudo intelligent language detection. 

Hello, I'm a beta user, I don't bother with any other keyboard apps, this one is perfect. I do agree with all post that the voice to text button should be easier to access. Why can't you just create a custom keyboard (or two) 😀 with the key placement stand alone by itself...

Suggestions.

I'm used to the touchpal keyboard features (virtual buttons for : select all. Copy. Paste. Cut. Home. End)

Can you consider to embed it?

And then, the emoji is very annoying, that it is embedded in ENTER button.

Eg. Especially using Whatsapp typing, while scrolling the Whatsapp emoji, then the keyboard SwiftKey emoji pops up and override the Whatsapp emoji panel.

I am a loyal user of the Swiftkey keyboard!  Unfortunately the keyboard does not function properly on my new Samsung Galaxy S8. It jumps ahead a space mid-word then continues typing the word but at that point it is not a real word because it is the second half of the word. This is the case with about 50% of what I type.

Lately this app has taken a downturn. It constantly puts in the wrong word. When I backspace to fix it, the word I just input shows up. Ugh! Why wasn't it selected to start with. I've stopped and deliberately made sure I swiped exactly from letter to letter, and it will still put in what it wants to, but what I swiped or what my history would predict. It not only suggests by preemptively puts in a word I rarely use over what I've just used or have used hundreds of times since I stated this app.

Listen, I know. Long story short, got Swiftkey on my old phone for years, now I have a new phone and yeah, it won't sync. After hours of research, I found out why... According to Wikipedia...

"In 2016 SwiftKey users began reporting personal details given by SwiftKey as suggested words to other users whom does not have previous connections, other issue includes foreign language and obscene words. SwiftKey responded by disabling cloud sync for word suggestions and released an update to mitigate the issue."

I think this is why. Practically, Swiftkey is now peer-pressured. I think they don't want that issue to happen again, so that's why they don't solve the prediction problem, because that problem solved a previous issue and they don't want such issues to happen again.

Let's hope that they let it return... someday...