SwiftKey Android Support Forums

The production version of SwiftKey is again too large and this time on the note 8. Please apply whatever hot fix you did for the S8 so we don't have to use a giant keyboard.

 Hello Swiftkey:

A feature that I really miss from other keyboards (such as Gboard) is the ability to search emojis. I really love this feature and I think its better than emoji prediction. Please add this is a close future update!

Yes, the lack of this feature would be enough to make me switch keyboards, but I really like Swiftkey.

Thanks!

Hi,

For the past month or so, the swiftkey stats section is displaying 'oops something went wrong our end check back later' has anyone else encountered this? It seems strange it's been going on so long, I've tried logging out and back in again but no joy.

Thanks

Hey,

I started using SwiftKey this past month after testing it out on my new phone and I think I'm sticking with it. But one thing I loathe about it is how all the characters on the Arabic keyboard are scattered around with no logical connection between them, I'm not talking about the main letters but the ones you get when you long press a letter.

Let me give you an example, in both Google's GBoard and Apple's keyboard and probably every keyboard out there when you long-press on the letter Alif (ا), the equivalent of A, you'd get all the variations أإآء... But SwiftKey kind of have them scattered around like on a physical keyboard which is not very thoughtful. This leaves me either guessing or using an ugly theme with all the letters shown.

This problem is present on both the main beta releases of the keyboard on iOS and Android.

Basically the title says all. I switched from the Galaxy S7 to the Galaxy S10 and logged into my SwiftKey account using my Microsoft account (the same as I did on my S7) and none of my words are transferred to the S10. I know SwiftKey still remembers them, because I checked the "View data" page on swiftkey.com and all of my added words are there. Why won't they sync to my SwiftKey app on my S10?

Device make and model: Samsung Galaxy S10

Device Android version: 9 Pie

Swiftkey version: 7.3.4.18

Steps to reproduce: Just login using the same account from the other device. A word that should be saved, I have to add all over again. Basically starting from scratch.

My keyboard arrow keys disappeared today. I did not change anything, nor is there an option for them!

Please bring them back!

Is there a way to stop the automatic space after a period?

Most of my typing is in regards to IP addresses, email address and the like. 

Most of the time I do not want a space following the period. Perhaps an option in the settings area would help.

Until the crystal ball thing gets removed from the non beta app, I'm going to post here every week complaining about it. Give us the choice to remove it. Thanks.

Is there a way to disable the multi language prediction? I have german and english installed and it's totally annoying that the word prediction uses both languages at the same time. This causes many false predicted words.

I only want to have predictions in the current active language. Since it is so easy to switch between the languages by swiping the space bar I don't need any pseudo intelligent language detection. 

Suggestions.

I'm used to the touchpal keyboard features (virtual buttons for : select all. Copy. Paste. Cut. Home. End)

Can you consider to embed it?

And then, the emoji is very annoying, that it is embedded in ENTER button.

Eg. Especially using Whatsapp typing, while scrolling the Whatsapp emoji, then the keyboard SwiftKey emoji pops up and override the Whatsapp emoji panel.

I have English, Chinese, Japanese and German enabled. I find the keyboard in general rather laggy for me, but nothing unbearable. The exception is Japanese, which I am virtually unable to use, both because of extreme lag and because the keyboard can't seem to handle simple phrases or words and will stop showing suggestions.

Here are some screenshots: https://i.imgur.com/zphm39l.png
https://i.imgur.com/ONM67ZN.jpg

Is anyone else experiencing this? Is it an issue with the Japanese keyboard itself, or is it because SwiftKey is becoming overwhelmed by having to make predictions in four languages simultaneously? If it is the latter, would it be possible to switch off this function and switch languages manually? I understand that this is a vital function for many people, but I personally don't need to type in all four languages at once.

Thanks very much! :)

Hi Swiftkey team. I really like your keyboard and it's prediction system, but unfortunately can not use it because it does not have the most widely used in Lithuanian layout in Lithuania. It is QWERTY keyboard with Lithuanian symbols hidden number buttons:

1-ą;2-č;3-ę;4-ė;5-į;6-š;7-ų;8-ū; (9;0;- skipped) =-ž;

Would it be possible to include this layout to your App. Because I really want to use it but it is really uncomfortable with other keyboard.

New Mate 20 Pro handset, trying sync/download saved words etc to new device - Logged in with google account and it tells me it has sync'd, but none of my saved words or stats are available on the new device - I don;t appear to be the only one with this issue - can you advise please?

On my old phone I used to have swiftkey and really enjoyed it. My phone died so I got a new one and today I installed swiftkey on it and logged in to the program. One thing I immediately noticed (and was disappointed with) was on my new phone is that all my suggestive words seem to be gone. What I mean is for work I send a lot of similar texts and it got to the point my phone would pretty much suggest the next word I intended to use because I had written that exact sentence so many times. I always saw the app boasting about how many words it had suggested and key strokes it had saved me. Since you have a profile you log into for the program I was hoping it was stored online or something to where these suggestive words would somehow "download" onto the new phone but so far it does not look like. Was there a file or something that was saved locally on the old phone i May be able to move over?

Sync is enabled on my old and new phones. I have synced both phones ans still i am unable to see my saved words. 

Is there any hard way to move my data to my new phone, my old phone has words which are saved for a period of three years.

Need help!

I have a new smartphone since yesterday. am connected to a google account. My predictions are not syncronized.

Many Users are not able to efficiently use SwiftKey as tap-to-type due to the errors that occur when spaces are inserted or deleted after certain characters.

SwiftKey AI will add spaces even when settings for all options are turned off.

Certain characters require double spaces to be spaced, and 'period' character will have spaces inserted directly after. The frequency of key press affects the displayed result - and it is different each time.

Data fields without the correct meta-tag will result in SwiftKey behaving differently - cut and paste - may or may not add spaces after. URL may or may not add spaces.

Pressing 'period' 20 times at a rate of 1 per second will yield a different result to a rate of 3 per second.

The behavior can be seen when typing an ellipses "..." or open and closed bracket "[ ] " or open and closed braces "{}"
Textbox tags on sites with it enabled in the textbox will mean that the "@" character will cancel unwanted behavior, and also "#" hash tags.

The replication of the issue is most apparent for continuous key-press of the period key - as stated above - and shows a lack of set behavior for AI, due to the inconsistencies. Time between key-press for a single character "period" should not yield different results.

Just create a toggle to disable insertion or deletion of spaces after characters or words.

This has been an issue for years now, and has constantly been ignored.
My forum post from yesterday has been ignored and deleted. I cannot find any reference to a post or support ticket posted yesterday.

It's awesome to know that SwiftKey can switch to Incognito mode automatically in Chrome/Firefox incognito tabs. But there's an issue.

The keyboard theme/UI for the incognito mode, does not show Accented characters. This causes serious problems while typing or want to type fast.

Solution :
1. Implement the feature, to show all Accented characters, custom theme in incognito mode (just don't track the typing, and that's all).
2. Give option to turn off Auto incognito switching.
3. Give option to turn off incognito in incognito tab (may be vulnerable).

Keyboard constantly crashes on new beta update had to dissble

Probably 85% of the mistakes I have to correct are the result of hitting the period key instead of the space bar. Can we have an option to move it, or make it a hard-press or long-press, or.....something. It's my only significant problem with an otherwise outstanding keyboard. Thanks much.

Will SwiftKey ever implement a "bad word" filter toggle in the settings? 

Currently, trying to search for gifs using...explicit or colorful language, only yields "No Search Results." This is silly at best, annoying at worst. Why the language filter? 

The keyboard is still way too big in full resolution! It is the same issue as it was on man other samsung devices.

Please fix this Problem! I want to use my phone in WQHD.

The logo stands out and looks terrible on my otherwise all-black theme.  I know what keyboard I'm using. You don't need to advertise it to me.  I'm currently using a size smaller than desired only because it hides the logo.  Could you please, please, please remove the logo from this otherwise great keyboard?

This is driving me crazy. I get spaces before, but not after, semicolons, colons, etc. But I get spaces after opening parenthesis and brackets. And spaces where there should be nine around apostrophes and quotation marks.
Consider these un-corrected lines:

Flavors :
Well go then ;don't come back.
Trey 'a coat
--(should have been "Trey's coat". Even tap-typing it didn't work the first time).

Why hasn't this been fixed yet? I love SwiftKey, but this is enough to drive me away.

Hello,
When I switch to the emoji in the last version, the page shown is a crystal ball (apparently it is the beta predictions), instead of the "recent" (with the clock page). Does anyone knows how to change that ?

Edit April 26, 2018 : well, it looks like the problem has been resolved with the last version. Thanks!

I have Swedish and English activated, because I tend to use both languages. But whenever I'm typing a sentence in Swedish and hitting the letter "i", Swiftkey changes that to "I" (capital i) instead, even though my intention was to write "i" (which is a really, really common word in Swedish, meaning "in"). I've tried multiple times to tell swiftkey not to suggest "I" at all, but it doesn't help.

I'm pretty sure the reason is that "I" is an English word, which for some reason takes precedence over the Swedish (equally common) word "i". Please, please, could you develop the software such that the English suggestion does not automatically takes precendence in such "ties", but let it be based on the language the previous word belonged to instead? That would help a lot!

When you're typing away with the Swedish language and layout, you're forced to go back and correct all the "i''s. Swiftkey autocorrects every single "i" to a "Capital I".

We never have or ever will use capital "i" mid sentences.

Hi there, is it possible to put colours to the keypad at the custom theme design. Sometimes the existing colours doesn't match with the background photo.

Thank you
Sincerely for everyone

I use three languages on a daily basis.

Having three languages turned on at the same time doesn't work very well, so I have to keep switching one language off and another on multiple times a day, it's a 6 step process...

Please make it a lot easier to switch languages!

Settings option to Turn off auto spaces

So many users have complained about this auto-spacing issue that it surely must be becoming embarrassing to SwiftKey and for as good as SwiftKey has been in other areas, this one failure to address the problem is driving users right away from your products. For credibility of your name being ranked highly, you need to address this problem as soon as possible and it is entirely technically possible to code a fix right now and gain some loyalty back again.

This problem has been an ongoing issue for nearly 12-months now.

Refer to:
Turn off auto spaces:
https://support.swiftkey.com/hc/en-us/community/posts/115000392469-Turn-off-auto-spaces

This is a global issue across all devices!

SwiftKey Version Number: 6.7.3.30