Problem with SwiftKey backup / sync. Restoring previous backup
Dear All,
I have used SwiftKey for quite a while now. Today I used "factory settings" option in my phone. After I installed everything back, updated and logged in again to my account it started my "history" from the scratch. There are no remembered words, there is a different layout etc.
Can anyone give me a solution? E.g. restoring a previous backup? From a week ago?
Thanks
Hello,
The sync function of SwiftKey covers: purchased and downloaded themes, personal words. Other things like: emoji history, taps saved, clipboard content, etc. won't be synced.
You need to find and re-download the theme in the theme store you chose before. The words normally are synced once you logged in.
Please add necessary details next to the images you uploaded, because I am not sure which image explains what problem. I also see images from different devices.
Please advise.
Alpert
Please allow backup to also include the clipboard pins.
I have used SwiftKey for quite a while now. Today I used "factory settings" option in my phone. After I installed everything back, updated and logged in again to my account it started my "history" from the scratch. There are no remembered words?
Hi Abhishek Talawar,
Your question received a new reply:
Platinum Product Expert
catzrule
Google can't help with third party apps, devices, or websites.
You must ask the app developers/device manufacturer/webmaster for help.
Google has no knowledge of how these apps/devices/websites work.
We can only help, in this forum (depending where you posted), with either a Gmail issue, or a Google account issue.
Alpart google cant help us
Hi Abhishek Talawar,
Your question received a new reply:
Platinum Product Expert
catzrule
Google can't help with third party apps, devices, or websites.
You must ask the app developers/device manufacturer/webmaster for help.
Google has no knowledge of how these apps/devices/websites work.
We can only help, in this forum (depending where you posted), with either a Gmail issue, or a Google account issue.
Alpart google cant help us
Please allow backup to also include the clipboard pins.