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    Permanently Deleted User

    6.5.7.22

    Android 5.1.1 (CyanogenMod 12.1)

    Redmi Note 2

    I get the same behaviour since yesterday. I updated a few apps on the phone, including some Google apps, and since the SwiftKey has become unstable. It just crashed as I was typing this message, but restarted fairly quickly.

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    Permanently Deleted User

    Android 7.1

    Samsung Galaxy S6

    Same issue for me,it started yesterday as well,"SwiftKey Keyboard has stopped",had to go back to stock keyboard,otherwise i cant use it since it keeps closing itself.

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    Alpert

    Hello, 

    We have 6.5.8.26 rolling out, can you try the new version (fresh install) and give us some feedback?

    Alpert

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    Permanently Deleted User

    Where can we find the new version, it's not in the play store?

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    Alpert

    The 6.5.8.26 version rolls out this morning, it might have some delay in different regions due to Google Play policy. And I confirm we only have Google Play as official way to install SwiftKey on Android phones.

    For @Stefan, unfortunately we do not guarantee the well function on 3rd party ROMs. 

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    Permanently Deleted User

    The new version did not fix it for me. I had to force stop it and clear the app data. Now it seems to be working

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    Permanently Deleted User

    I also have the same problem.  Started about a week or two ago, and the problem still exists in version 6.5.8.26.  I don't want to clear the app data, because I'm guessing that'll wipe all my predictive history.  Very annoying.

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    Alpert

    Hi Paul,

    If you logged in SwiftKey with your Google account, wipe data won't clear your predictive dictionary. It only clear local data: clipboard, taps saved, but never touch your personal dictionary.

    Meanwhile 6.5.9.15 new version is rolling out.

    Alpert

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    Permanently Deleted User

    I'm having the same problem and have tried all the suggested solutions. Any updates on solving this? I love swiftkey and don't want to switch

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    Alpert

    Hi Elizabeth,

    Sorry for the trouble. Please make sure you followed the correct instructions to post a problem feedback. It would be helpful.

    Thank you

    Alpert

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    Permanently Deleted User

    Hi Team Facing same issue in my phone details as below

    Model Lenovo Vibe K5
    Shiftkey beta keyboard version 6.6.1.14

    I have generated log file the content as below

    Country: in
    Brand: Lenovo
    Model: Lenovo A6020a40
    Device: A6020a40
    Version: 6.6.1.14 (release 817955040)
    Locale: English (India)
    Android version: 5.1.1
    Support TAG: 1d0e2e60-d93b-4d7a-8704-fcca1cb0c3f6
    Package name: com.touchtype.swiftkey.beta
    Screen size: normal
    Device ID: 871bd655-b79b877a2d63ea82
    Cloud user ID: 6effd7ff-4308-4109-aa3b-c8dbb8ba3cb2
    Vector clock: 4.61
    Timestamp: 1496537834079

    --------- beginning of crash06-04 06:25:57.513 F/libc (19385): Fatal signal 4 (SIGILL), code 1, fault addr 0x7261eaa0 in tid 19479 (Fluency)06-04 06:26:06.860 F/libc (19656): Fatal signal 4 (SIGILL), code 1, fault addr 0x7261eaa0 in tid 19701 (Fluency)06-04 06:26:19.271 F/google-breakpad(19985): -----BEGIN BREAKPAD MICRODUMP-----06-04 06:26:19.271 F/google-breakpad(19985): V AndroidWebView:57.0.2987.13206-04 06:26:19.271 F/google-breakpad(19985): O A arm64 08 aarch64 Lenovo/A6020a40/A6020a40:5.1.1/LMY47V/A6020a40_S102_161123_ROW:user/release-keys06-04 06:26:19.271 F/google-breakpad(19985): P browser

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    Alpert

    Hi @Prabhu, 

    Thanks for the extra information!

    I'll make sure your post seen by the mod team.

    And sorry for the inconvenience. 

    Alpert

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    Permanently Deleted User

    Hi SwiftKey,

     

    The app crashed on my Samsung Galaxy S6 this evening at about 18:15 UK time. I tried to use the keyboard on several apps including Facebook messenger and WhatsApp, but it did not work, so I restarted my phone.

    Unfortunately, now I have restarted the phone I am unable to enter my phones access password as the keyboard app is not working.

     

    Can you help?!

     

    Dominic

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    Permanently deleted user

    Same here. Latest Swiftkey crashing on Samsung S6 after some usage. I had the same crashing happening 2-3 months ago but seemingly this still hasn't been fixed. Uninstalling Swiftkey is the only option to use keyboard after crash happens. Restarting phone doesn't help.

    Device software: Android 7.0, Core 3.10.61-10958180

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