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    Helge M

    You must be lucky - no change here, no update offered in Play Store

    1
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    Klaus Linsen

    I was to early with my happiness. Seams, that all of my words and phrases are lost :( And sad too is, that after switching back to outlook, all words there are lost too. I only disconnected outlook on the phone, I didn't delete the account!
    And where is the language switching possibility?
    I have 3 Languages but no possibility to choose.
    Iam soooo sad :(

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    Klaus Linsen

    Hm, where in Android is the local database for the dictionary on the phone? Is it possible to copy it to another phone? On my 2nd Phone, which is still connected to Google, all of my words and phrases are working fine. But not on my new main phone

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    0 0

    Synchronisation is not working on my new mobile.

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    Klaus Linsen

    Its a shame, nothing to hear from SwiftKey since days :(
    Where, is, my, personal, dictionary?

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    . Osborne

    I cannot get my predictions to sync up to my new S10e.  I went through all the steps on another thread to troubleshoot and still nothing. Works on my old phone that I haven't traded in yet. Please HELP!

     

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    Amine Lahcene

    Same here, can't sync on my new phone :(

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    Vibhor Dube

    Unable to get my dictionary back.

    All the words are intact in the online dictionary.

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    Karan Kapoor

    Will anyone from SwiftKey team reply here.... What the hell is going on with u guys at least reply will this be EVER SOLVED ?

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    Marcus Schorn

    Same here, can't sync on my new Galaxy 10+

    That's totally crap, of course.

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    Duncan Hopkins

    That worked fore as well.
    In essence, goto here https://data.swiftkey.com on your phone to login in.

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    Jonathan K

    I went to the swiftkey data link on my phone and found I was logged in but the app doesn't show the 7 years worth of keyboard strikes that should be there...Something is DEFINITELY wrong on Swiftkey's end..Would be nice if someone in support replied to messages too.

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    Sergio Castro

    Is possible update my words manually downloading my personal words data?

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    Helge M

    Marcus Schorns solution worked for me, too. Nevertheless I needed four to five tries to finaly was login to the account...

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    Faraz Ahmad

    Guys please help. Following the web page login trick to login to see my data in the app. However, despite successful login and sync showing as successful in the app, my dictionary doesn't seem to be back. I even reinstalled the app and started fresh.

    For the ones claiming it their issue is fixed, can you explain how you got your dictionary back after the successful login to data.swiftkey.com?

    Thank you!

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  • Avatar
    Harri Hyvärinen

    Hello, that workaround actually works! I got at least partly my predictions shifted to a new phone. Just have patience to try the older versions further back. Mine started working in 7.1.8.

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    Faraz Ahmad

    Thank you for your help, Harri. Small chance some of my predictions came back... But I can't confirm for sure... Hope since SwiftKey is not helping us, us community members can figure something out... Thank you!

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    Dirk

    Here https://data.swiftkey.com you can Login.

    Left top corner klick and then klick "view data". There you can see your safed Words.

    You can export as a Zip File.

    But how can i restore this words in swiftkey or other App. Anyone a idea????

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    Faraz Ahmad

    I don't think that feature to import, exists Dirk. Although, it's highly peculiar why they even allow you to export when you can't do anything with it...

    Maybe if it's an Authorization change from Google's side that's broken this... Then perhaps a feature to import by SwiftKey will save us. I'll wait a few more days, then if no fix, I'll cut my loses and move on to Google Keyboard or something else where I can build and keep my dictionary again...

    It's a shame cause I've used SK for move half a decade or so now...

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    Dirk

    yes, that's how I see it.

    Or anybody knows a way du Backup it on my old Phone (Phoneclone?) and restore it on my new phone?

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    Aníbal Huneeus

    Absolutely exact issue as described by everyone else.

    Got a new phone, installed swiftkey, and even though I succesufly login etc I dont' see any of my predictos over the past 3-4 years.

    Tried the webpage login trick but that did nothing... using swiftkey in my new phone is like starting from scratch

    It should sure be an easy fix... the webpage still shows 100% of my dictionary

    How can we get this to get the visibility it deserves? Basically swiftkey is useless for anyone moving/switching phones right now

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    Mirza Muhammad Nauman

    I deleted my Google account and data and then login again and now sync is working fine.

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    Dirk

    Where you delete it? On the Smartphone? Or in the Swiftkey App?

    All your safed words are be restored?

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    Mirza Muhammad Nauman

    I deleted from the SwiftKey app and all my learned words was gone. Fortunately I have most of my messages I personalized SwiftKey again from device messages then put the same Google account and then synced, now sync is working

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    Vibhor Dube

    That's the vaguest solution I've seen in this thread.

    Everyone, Please don't delete your data just to try something, it ain't gonna come back.

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    Aníbal Huneeus

    Yes that's a terrible idea
    So it seems we are stuck with this and will have to say goodbye to SwiftKey?
    I can't believe no one is reacting

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    Duncan Hopkins

    Agreed, don't delete or swap accounts if you want to preserve your data. In the interim I would suggest reporting the issue to Google, instructions in this issue thread: https://support.google.com/wearos/thread/1238358?msgid=9654528

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    Dirk

    Good idea. Please can somebody do this with a better english as mine ^^

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    Francesco

    I've the same problem.

    -If I login with google (existing swiftkey account) it opens to google chrome to authorize the app, I go ahead and it goes back to login scree..

    -If I login with microsoft (would be a new swiftkey account) it goes through 2 step authorization, and it close going back to login.

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