Microsoft SwiftKey Android Support Forums

As the title says, my predictions/sync has been broken for a few weeks now. Even though all my learnt words are available on data.swiftkey.com/view-data, nothing shows up as predictions on my phone.

It's almost 2 months now.. I had to reset my phone, and now all my prescriptions and data are not syncing.

I checked my account data on the website, and it still there. I tried logging out of my account on the app, I tried deleting it and reinstalling, I've tried many things.

I've noticed that is no one is answering nor replying to everyone who is facing this problem.. I really really hope this is not permanent.. I've been using this keyboard since 2012! Imagine losing all that!

Keyboard covers what I'm typing on Instagram DM, it covers the input field, i have my navigation buttons on hide, when the navigation buttons are shown everything is ok

I'd hoped this issue would have been fixed by now but it appears that it's not a very popular problem, and so I've decided to take it upon myself to provide the correct information to get it looked at. I have found a few other forum posts with the exact same issue, so I hope this helps you all too.

Here is the required information;

• Huawei P20 Pro - EE network, UK
• Android 8.1.0: Huawei's EMUI build, version CLT-L09 8.1.0.159(C782)
• Swiftkey version: 7.2.1.17
• Steps to reproduce:
• When typing in the standard layout QWERTY keboard, if pressing the "123" key in the very bottom-left of the keyboard, immediately and swiftly followed by punctuation such as a question mark (on the symbol/number layout that appears), the keyboard acts as though the "enter" key in the very bottom-right of the symbol keyboard is pressed before the punctuation you selected, despite not pressing it at all. This means that a new line begins before your punctuation, and it shouldn't. For example, if attempting to quickly type the word "What?" on the keyboard, you will get this instead:
  
  What
  ?
  
  
• I have added a link below to a screen-recording of the issue. In the video, you will see the "?" and the "enter" keys both light up as though both are being pressed, however only the "?" is actually being pressed. What you should see is "What?", there should not be a new line added before the "?". This happens with other punctuation also, but as the "?" is the most frequently used, I thought I'd go with that for the video.
• Link: https://vimeo.com/312434866 

Importantly: This error does NOT happen if you restore the Swiftkey application to its original version via the Google Playstore. The issue only begins when updating the application, and so the bug must have inadvertently been included recently. I can't remember when the issue started, but it has been a few months and a handful of updates, and the issue still remains.

I hope this information is sufficient to locate and fix this bug, it's a real nut-ache for me as it happens 95% of the time I use punctuation after a word.

typing web addresses into the address bar of the browser always inserts an auto space after hitting the dot key. Thus I always have to correct by using backspace and type again. 

Same problem with other situations, where I do not automatically need an auto space after the dot, e. g., when typing mail addresses. 

there a way ariund it and have a setting option, allowing to deactivate auto spaces after a dot? 

Option for turning on and off the vibration isn't working. Keeps on going back to main settings.

Why am I being asked for my age to verify a beta keyboard app? Is it in case I type rude words?

Hey everyone,

since i did a SwiftKey update some weeks ago, i got some problems with the prediction bar. Every time the keyboard pops up, the prediction bar is blocking stuff on my screen...but in a random way.

I have some Screenshots for you.

HTC One M7
Android 5.0.2
HTC Sense 6.0
SwiftKey 7.0.0.16

best regards, Jonas

I only downloaded SwiftKey because GBoard won't read my personal dictionary every time my phone restarts so I have to delete data and reset all my preferences every time I buy phone turns on. But since you don't have a personal dictionary or shortcuts or anything like that I will be deleting this keyboard right away.

I use textra for messaging. It changes from dark to light mode. It would be nice if the keyboard did the same.

Hi.. Just got a new note 8. Downloaded the latest swiftkey version. Unfortunately, the cursor is VERY jumpy while typing and the keyboard seems like it's hyper sensitive compared to using it on my old note 5. Any progress with these issues?any way to tone down the sensitivity? I'm a big fan of SwiftKey, but it's nearly un-usable because of the jumpy cursor and sensitivity :(

Whenever I type a word that is not in my dictionary, the app shows me others forms of the word that I might want to add to the dictionary. I just want that list to stop popping on my screen. But I want the auto corrector to be in function. Is this possible?

Great other wise

When I tap on text to correct in a text message the options come up in a little black window in which it is almost impossible to read the options.  How do I change these colors to be readable?  No matter what theme I use the background for this little window is black and the words are black and faint gray.

I have about 40 clipboard items pinned on one android device. Is there an easy way to get these on my other android devices so that I don't have to manually enter them all over again? Thanks.

Currently voice input can only be accessed by long pressing , button.

We want a dedicated voice input on the keyboard somewhere beside word predictions or somewhere else.

Hi Swiftkey team. I really like your keyboard and it's prediction system, but unfortunately can not use it because it does not have the most widely used in Lithuanian layout in Lithuania. It is QWERTY keyboard with Lithuanian symbols hidden number buttons:

1-ą;2-č;3-ę;4-ė;5-į;6-š;7-ų;8-ū; (9;0;- skipped) =-ž;

Would it be possible to include this layout to your App. Because I really want to use it but it is really uncomfortable with other keyboard.

O teclado omitiu a tecla Ç, e deveria estar presente no teclado para o padrão de escrita brasileiro ABNT.

Where did the Ç key go?
The keyboard omitted the Ç key, and should be present on the keyboard for the Brazilian ABNT writing pattern.

The number pad two 4s and two 5s can I upload a screen shot? I have an s7 edge android 6

Just recently my enter changed from being able to add a new line to sending the message. I really wish I could switch this back. If it's in the settings, I CANNOT find it.

Hi - I have a OnePlus 7 Pro running Android v10, set up for gesture control. As such, I no longer have any navigation buttons on the bottom of my display.

I am having a big problem with SwiftKey, where the keyboard can't be moved to the bottom of my display:

Aside from losing valuable screen real estate, this causes a lot of SwiftKey failures for me.

For example, If I am trying to type with the space bar, or enter key (or, any of the bottom keys), and accidentally hit just a little bit lower than the bottom row key, SwiftKey registers it as a "close keyboard" event, and I lose whatever I was typing. This is a HUGE pain in the rear!

Please update SwiftKey to allow the keyboard to be located at the bottom of the screen when the user has selected a gesture navigation method. Note that there are multiple manufacturers that have their own version of gesture navigation (like OnePlus), so the solution should be generic enough to detect that any gesture navigation implementation will allow the keyboard to be located at the bottom of the screen.

Thanks!

AzJazz

MAN! WHATS GOING ON!!!! 

ALL THE WORLD USE THIS APP!!! ALL THE WORLD USE IT!

WHYY DONT YOU FIX THIS APP?

WE DONT HAVE A TIME TO WRITE THE WORDS CORRECTLY ALL TIME!

FIX THE SYNC FIX THE SYNC FIX THE SYNC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE LAST UPDATE (4/10 normal app and 10/10 beta) ISN'T SOLVED THE TROUBLEEEEEEEEEEEEEEEEEEEEE!

I got a new phone and installed the app and signed in with the account that I was using on my old phone. However, after running the sync operation, none of my old predictions are showing up. I still have my old phone and I'm able to confirm that both of them have backup and sync configured and both of them are signed in with the same account ID. Any suggestions?

First Uninstall previous SwiftKey keyboard, then download and install SwiftKey version 7.0.9.28 apk file and sync your account then update the app from play store. 

it will work

I've been using SwiftKey for several years with no issues at all, and have obviously built up quite a large personal dictionary. After factory resetting my Galaxy S8+ on Android 9.0, and re-installing SwiftKey, predictions from my personal dictionary so not come up anymore. I have tried all the steps on the troubleshooting guides on this website and have tried all the steps from other similar posts with no success. Are there any other steps I can try? This app has been so essential to me for many many years now and I can't even imagine losing all of the data that has been built up throughout the years.

كل مميزات الكيبورد تعمل فقط على wifi
مثل الترجمه و الملصقات + Gif

ولكن عن توصيله بالبيانات تاتي رساله انت غير متصل بالشبكه
مالحل.... ؟

After update I can't select gif in WhatsApp anymore. When you select a gif nothing happens

I am not liking this new theme and how it automatically takes over my custom theme. I've been a big fan of SwiftKey, but this will force me to change keyboards. I absolutely do not like the layout change that happens. Please give an option to change.
Thank you!

Keyboard seemingly randomly switched layouts so the top row now starts with "azerty" and the keys are all switched around. How do I return it to the standard "qwerty" layout?