SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

Cannot connect to SwiftKey account [Not SwiftKey Problem] Mostrada
15 votos 142 comentarios

Hello,

I am trying to install SK for the first time on my daughter's phone. When I try to connect/create SK account, it shows me a new window for me to choose Google account or Microsoft account.

I am trying to use Google account, a popup ask me to choose the G account, I do so and then nothing happens and the window asking me to choose G account or Microsoft is still here....

Phone : Galaxy A5 2017

Android : V 8.0.0

SK : 7.3.2.19

Please help me.
[Tutorial] How to prevent your keyboard switching from SwiftKey back to the stock keyboard Mostrada Destacada
-2 votos 18 comentarios

Dear SwiftKey users,

We heard several times that some of you may run into an issue that annoys you very much: I selected SwiftKey as default input method, and it will randomly switch back to the stock (OEM) keyboard

Reason no.1 is the RAM cleaner killed SwiftKey. The solution is very easy: add SwiftKey into the white-list.

More importantly: it also could because some of the phones' OS has special RAM management and battery monitor to control the usage of each app. SwiftKey Keyboard for Android supports 5 languages at the same time, plus the Neural (AI learning) technology for predicting next words intelligently might need a bit more power from your phone. This could cause unwanted accidentally killing of SwiftKey

How to prevent it?
Well, different phones have different OS, even if they're all Android, but deeply customized. Here I list some of the phones which ran into this issue.

Samsung devices before Android Nougat update and some other close to stock android OS phones: System Settings > Battery (Power) > Battery Optimization > tap "not optimized" and select "all apps" > Find SwiftKey > Choose "Don't optimize".

Samsung device after Android Nougat (7.0+) update: System Settings > Device Maintenance > Battery > Unmonitored apps > Add apps > check SwiftKey.

Oppo smartphones: Security Center > Battery > Enable Smart power-saving mode > Power-saving app control and management > Add apps > check SwiftKey.

Xiaomi smartphones: Go to Security Tab -Permission-Auto-start management - Add auto-start apps, check SwiftKey.

Hope this little tutorial can help you. Let us know if you have any other tips or tricks to help others out

Alpert & SwiftKey Mod Team.
How to submit a Feature Request And/Or Ask a Question Mostrada
10 votos 27 comentarios
Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

The community can help you answer your question with speed and quality. We highly recommend you always add this information to your post:

Device make and model

Device Android version

Current SwiftKey version

Steps to reproduce

Any screen shots / video clips that help show the issue

The more information you can leave means the quicker your answer can get answered.

Best,

Ryan, SwiftKey Community Manager
Arrow / cursor position
0 votos 0 comentarios

Hey, I just had the arrow keys down the right hand side of the keyboard. It was ace! The keys have now reverted to the usual bottom position. Can anyone tell me how to get them back on the right hand side? Regards Jamie
Hold press for question mark doesn't work
0 votos 0 comentarios

I have the S10+ and after update to android 10, I can no longer long press the dot button, next to the space. Tap for a dot works but long press for question mark for example does not. Tried to restart my phone but did not help. Tried to change the theme but did not help. How can I fix this?
How to see written words history on SwiftKey?
0 votos 1 comentario

Hi. I would like to know which words I've written, if that's possible. If it is, I would very much like to know how I could do it. Thanks in advance.
10-key only keypad
0 votos 0 comentarios

Enhancement request: I'm not sure where to request this but most other keyboards have a 10-key, numbers only keypad. It shows up when you click their 123 key on the main keyboard (usually the bottom left area). It is also part of most home, or larger laptop keyboards, on the right side. Several folks have made similar requests to Swiftkey,even as far back as 3 years ago and the "answered" reply is never a good answer. Can we get this in the paid app one day or do the developers not know how to? I would think it would be as simple as rearranging the number screen that you already have but in a 10-key arrangement. A row of numbers isn't good enough and is hard to use. We already get a row of numbers on the main keyboard so the one offered now doesn't really add anything for the users. If you want to see an acceptable keypad, for example, take a look at Gboard's numeric keyboard. If there is a place to officially make this request, can you please forward this to that forum or the developers todo list? Thanks.
Something went wrong. Reboot the Translator.
2 votos 3 comentarios

Hi.

An error has occurred, and therefore, difficulties arise when using the built-in translator in the keyboard. Constantly writes: "Something went wrong. Restart the Translator." This error occurs when I want to spell a word, or a sentence not in English. Help me please.

Thanks...
Как перезагрузить переводчик?
1 voto 2 comentarios

Работал работал. И перестал переводить. При любой попытке перевода пишет "что то пошло не так перезагрузите переводчик"
Huawei p30 keyboard crashing
0 votos 0 comentarios

When I fast type on swiftkey it's *chrasing" disapears, closes the app and need to open the app again and crashes again. Now even on Chrome. Who knows this answer?
Laggy when charging
0 votos 0 comentarios

Keyboard is pretty much unusable when my phone is charging. It's so unbelievably laggy. Can't keep up at all. Stock keyboard works just fine when charging. It's only SwiftKey. It did this on my S8. I just got a new note 10. Same problem. Absolutely infuriating. You've added 6000000000 languages but still can't fix the stability of your app. Awesome. Want to see what my texting looks like when I don't type like a snail so it can keep up while it's charging? This is wht the keyboard looks ike when the phone is Cy anrging albf can't keep up to my typing because it S a lag gy and horrible
El traductor ya no funciona
3 votos 11 comentarios

Cada vez que le preciono en el apartadp de traductor me dice "vuelva a cargar el traductor, se produjo un error" y no c como solucionarlo ayuda
Increase font size on keybaord buttons
1 voto 1 comentario

The font on buttons is really small. Pleaae increase it. Gboard size is much better. Samsung size is mich better. Why swiftkey has sucb tiny letters on the keyboard buttons?
Translator does not work
0 votos 29 comentarios

Trying to use the translator, I get a message that "Something went wrong. Restart the translator." I have such a problem only with mobile Internet
Translate doesn't work
0 votos 2 comentarios

Translate doesn't work It say something went wrong reload the translation
SwiftKey multi input Support For the Same language?
0 votos 0 comentarios

I want to type chinese simplified, using Pinyin AND Handwriting

To my dismay SwiftKey doesn't let me add a second typing method, it apparently only allow you to "set" one

Am I missing something here and begin dumb or is this an oversight on the development team thinking 1 input method will be enough and no one will ever need a second input method

Right now I am using like Simplified Chinese(PinYin), Traditional Chinese(Handwriting), it works but it's really annoying...

Probably going to try another keyboard app that's more versatile, dont get me wrong SwiftKey is nice and cool, but it's the little things that gets us..
"shift keys" / special keys won't show
0 votos 1 comentario

So I got a new phone, the Xperia XZ3, and I'm trying to make the keyboard show all the special keys, but can't find the settin word counter g for it. On my last phone, the XZ, it showed those charMobdro acters as standard, being greyed out on top of the main keys. They still work tho, if I long press M I get / but it's absurd to have to memorize all of them. Any1 know how to make them appear? Thanks VidMate
Stop forcing name changes in Facebook!
0 votos 0 comentarios

Why is there no option to occasionally skip an auto correction....? Every single time I type someone's name with a @ symbol in Facebook, SwiftKey messes with the name and removes the link... It is infuriating! Can you please add a button to temporarily allow for the space button to be pressed without forcing a correction?
Language translation won't work
1 voto 0 comentarios

I keep getting a message saying that something went wrong
Tasto a capo underline
0 votos 0 comentarios

Tasto a capo underline, lo vedo quando download SwiftKey ma poi in scrittura non appare più. Come devo fare? Grazie lorena
Question mark
0 votos 2 comentarios

I used to have a question Mark on my keyboard, right next to the number line, I think. Had to format my phone and now I can't find where I set this up. Have to long press The period button is terrible. Where can I find this feature?

installing the application on an offline tablet

0 votos

0 comentarios

Good day. Help install the program with support for the Russian language.
I have a tablet without the Internet, it turns out there is no way to install a package from Google Market, as well as to download a package of the Russian language.
Do you have solutions for such offline tablets?

Long press on dot not working
1 voto 0 comentarios

So, I'm not able to use the Swiftkey's long press menu that comes out of the dot symbol. It's right from the spacebar and left to the enter key.. That mini menu usually contains ;-!-? And other signs. Since Android 10 update on my Samsung Galaxy S10 Plus, it no longer works. Also, SwiftKey sometimes doesn't add the copied text to the clipboard. This has been an issue with lots of users
Frequently used words
1 voto 0 comentarios

Trying to figure out how to add frequently used words and phrases via shortcuts.
App fluency
0 votos 1 comentario

After the latest update, the keyboard seems too lagish. Relatively slow performance. Takes almost 0.25secs to register the key input. I have a decent smartphone stacked with helios p60 and 6gigs of RAM. please help
Import/export des clips et paramètres
0 votos 0 comentarios

Bonjour, ca fait que depuis le début que j'attends un moyen simple de partager entre mes différents appareils les clips et autres paramètres de mon clavier SwiftKey ! À chaque reinitialisation d'android c'est heirê perdus à refaire tous mes clips, sans parler des images personnalisées etc. C'est tellement évident qu'on devrait au moins pouvoir sauvegarder nos paramètres ! Ça vous vient pas naturellement ?
Tastiera fisica
0 votos 0 comentarios

Inizialmente quando collegava la tastiera fisica bluetooth le previsioni del testo erano situate nella parte bassa dello schermo, appena sopra ai tasti di navigazione. Adesso mi appare più piccola e vicino a dove scrivo. É possibile farla tornare dove era prima?
Can't float in portrait mode after latest update
0 votos 0 comentarios

The float option in setting checked but the keyboard stays at the bottom of the screen without bottom bar showed. How to fix this?
Switch from japanese keyboard
0 votos 0 comentarios

Hello, when using japanese language how can I switch easily to another keyboard as there us on spacebar on it ?
Keyboard auto resize Samsung Galaxy Note Edge
0 votos 0 comentarios

After update on 12/5/19 the keyboard automatically resizes smaller when the Edge panel is active. It does not resume full size when Edge panel is closed.