Microsoft SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

SwiftKey Q&A: Week 1 - Cursor Control Mostrada Destacada
1 voto 9 comentarios

We recently brought Cursor Control to your Microsoft SwiftKey Keyboard for Android. This much-requested feature had previously only ever been available on iOS.

If you haven't tried it out you can do so by tapping & holding your spacebar to move the cursor.

If you use multiple languages, cursor control will need to be turned on first; this setting can be found in your ‘Typing’ menu.

Make yourself heard!

We'd love to know what you think. This is YOUR opportunity to help us shape the future of Cursor Control, e.g. is it useful? Does it work as you expect? Could it be improved? Do you love/hate it?
Whatever your opinion, we will take all feedback seriously.

Click here to record and submit your video response (60 seconds max).

Your responses will only be viewed by Microsoft. For details about how Flipgrid treats your data please refer to Flipgrid - Terms of Use.

Matt - SwiftKey Community Lead
How to submit a Feature Request And/Or Ask a Question Mostrada
11 votos 33 comentarios
Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

The community can help you answer your question with speed and quality. We highly recommend you always add this information to your post:

Device make and model

Device Android version

Current SwiftKey version

Steps to reproduce

Any screen shots / video clips that help show the issue

The more information you can leave means the quicker your answer can get answered.

Best,

Ryan, SwiftKey Community Manager
Emoji Style change Respondida
1 voto 1 comentario

Hi, when using swiftkey today, I've noticed my emoji styles have changed. I've not prompted this, nor has android updated to my knowledge. Any advice?
Swiftkey board not working with Twitter Respondida
0 votos 8 comentarios

This is a recurring problem that happens following updates of Twitter, Swiftkey or both. When going to write a tweet the keyboard appears but then immediately disappears (0.1 second). I am forced to switch to the normal keyboard. I have a Samsung S21 Ultra with Android 11. This has been happening on and off for years, with different phones and versions of Android. I see other people have had the same experience. Twitter is the only thing this happens with. Please find why and fix, thanks.
SwiftKey not working on Android Twitter app Respondida
0 votos 1 comentario

When using Twitter with SwiftKey the keyboard disappears every time. I have reinstall makes no difference
Can't change default search engine Respondida
1 voto 5 comentarios

I cannot change my search engine in SwiftKey, it only gives me the option to use Bing.
I found this answered question: https://support.swiftkey.com/hc/en-us/community/posts/360077148331-Can-t-change-default-search-engine

However, this option seems to have been removed?

https://imgur.com/a/nDUIu3K

Edit: Application version 7.8.0.5
Language Request Respondida
0 votos 1 comentario

Why no Tsalagi/Cherokee support? You have many other Native American Indian languages. You'd think that the first one in modern times to be written would be included.
error acctivating Respondida
0 votos 1 comentario

i downloaded swiftkey on my fire tv stick the app opens to the 3 step acctivation so i press acctivate and a error box pops up saying stuff about batterys and other stuff so on. CAN SOMEONE PLEASE HELP ME!!!!
Missing Emojis Respondida
2 votos 5 comentarios

Howdy-Doo Everybody Has anybody else noticed they're missing some emojis? I have lost an entire page in actual fact, the one entitled "Symbols." The header that takes you to it remains at the top but it is entirely devoid of, you've guessed it, SYMBOLS. It's the one that contains things like ❓❔⁉️❤️🧡💛💚💙💜🤎🔈🔉🔊🎵🎶🎼☢️☣️ ⬆️↗️➡️↘️⬇️❎✅0️⃣1️⃣2️⃣3️⃣4️⃣5️⃣6️⃣7️⃣8️⃣9️⃣🔟🏧 Here's the madness, I just had to switch to Gboard to type all of those, so they're obviously not completely gone from my phone. Can anyone help me out, I find myself switching to Gboard more and more, and actually remaining on it, soon I'll not be using SwiftKey at all, and I really don't want that to happen. It's the keyboard that really genuinely knows me, how and what I type, it I can be quite the emoji heavy comment on social media, so I cannot go on with this huge chunk missing, and who's to say that's not just the first page to go; a whole damn page man. Please help me people, please get hold of this business Microsoft SwiftKey Dudes!!! Written using the wonderful product by "Gboard."❗❕❗❕❗❕❗❕❗
Empty folder appears? Respondida
-1 votos 1 comentario

Every time I save a file I am working on, I see an empty folder appear separate from the saved file. This just started about a week ago. Thanks for your help.
Typing errors Respondida
0 votos 1 comentario

Something seems to have happened to my personal way of typing AI. It is typing the wrong letters so the heat map that has been generated to compensate for my mistakes seems to have moved. I have used SwiftKey since long before it was Microsoft and it has always learn my way of missing keys and has worked as intended. However now I am hitting the keys but it thinks I'm not. How can I reset this without resetting the dictionary? I only found a button to delete all data. Thx for help (took me way to long having to correct everything my SwiftKey is really being stupid)
Azerty layout Respondida
0 votos 1 comentario

Hello, Great keyboard. Been using it for years. Just one thing in AZERTY layout that is annoying me for all these years is the position of the quote next to the character 'n'. It's the number 1 reason I keep on making typos with this keyboard. Is it possible to place the quote symbol elsewhere and use the new free space to spread the last row of characters evenly across the line. Or make it an option? Thank you. Grz, Dirk Mangelschots
Disappearing emojis Respondida
0 votos 1 comentario

When clicking through the emoji sections, entire sections of emojis are blank. Clicking through multiple emoji sections then displays the emojis
Loses Theme Color Respondida
0 votos 1 comentario

I'm using the Forest theme which is primarily black with a few green accents.

Why do a few Android 11 apps lose the green?
"Use the android default vibration" Respondida
0 votos 3 comentarios

This is still broken after years. In fact I think SwiftKey is breaking my phones vibration settings.
Predictions are missing Respondida
-2 votos 5 comentarios

Hi there!

About a week ago, I noticed that all my "learned" predictions disappeared (while the dictionary predictions are still there). When I log in to https://data.swiftkey.com/, I see that all the data is still there (backup & sync is turned on).

The Swiftkey App was updated about a week ago. It might have something to do with this latest update. Has anyone experienced the same? Is there a solution?

Thanks

Martin
Is there a way to turn off learning or turn off personal words? Respondida
-1 votos 1 comentario

The keyboard is very good, I love using it very much but the keyboard remembers what you say and uses your words to remember like if you misspelt something over and over it will remember and start to suggest it even when it is wrong. Is there an option to turn off learning or turn off personal words forever instead of clearing it over and over? Thank you.
Issue while using Gpay with Swift Keyboard Respondida
0 votos 1 comentario

I've noticed a weird issue with Swift keyboard while using Gpay. With Swift keyboard, I cannot type the amount correctly which I want to transfer. I was not able to enter zero in the box where I have to provide the amount which I wish to transfer. When I tried with Gboard and Samsung keyboard it worked flawlessly. Kindly look in to this issue and provide a 6 fix ASAP.
SwiftKey Respondida
-1 votos 3 comentarios

I cannot enter the program's settings to change some things on the keyboard.
Um Tastertur bei Facebook in Gruppen kann keine Kommentare geben Respondida
0 votos 1 comentario
Problem in Arabic layout "Arabic 123" Respondida
0 votos 5 comentarios

As you can see in the image, this symbol is not correct in this group. This is supposed to make letter look wider like this " الــــــــــســـــــلام". in other two Arabic layouts: Arabic 123 original and Arabic 123 PC , this symbol is correctly applied. but in Arabic 123 it is a different symbol.
Why used white theme after reboot, in a first smartphone launch? Respondida
0 votos 3 comentarios

Why used white theme after reboot, in a first smartphone launch?

How to set up my loaded theme on a first smartphone launch?
Predictions Respondida
2 votos 8 comentarios

So why is it that every time I buy a new phone, which is usually about every two years, when I sign into my SwiftKey account and download the app to my new phone, I have to restart the process of getting SwiftKey to recognize me... previous prediction history is gone?
Your Phone / Link to Windows: Physical keyboard does not work Respondida
1 voto 2 comentarios

Hello,

I'm using the Your Phone app on my Microsoft Surface Book 3 with my Samsung Galaxy A41 to mirror the phone screen to Windows.

Unfortunately, the Surface physical keyboard doesn't work, the SwiftKey app says no physical keyboard is connected.

The support doc says it should work: Setting up and using phone screen in the Your Phone app (microsoft.com)

Other forum topics here say that it works.

Also discussed here with no help so far: Your Phone: Physical keyboard not recognized

Any help?
لوحة المفاتيح والوضع الليلي Respondida
0 votos 1 comentario

لوحة المفاتيح لا تتغير مع تغير الوضع الليلي للجهاز بحيث يتناسق أثناء تغييره
Alter existing theme Respondida
0 votos 1 comentario

I would like to edit an existing theme - change the key colour slightly for example - but my only option seems to be to create a whole theme image from scratch. I don't know how to do this and it seems like a lot of work just to lighten the key colour a bit! Is there a designer tool out there or do I literally have to spend a year closeted with Paint?
Hangings and crashing Respondida
0 votos 1 comentario

Thoughroly crashing..n hanging . Drop down window also not opening
Shiftkey wont add specific word Respondida
1 voto 1 comentario

Other words get added automatically after typing. The word "agapi" which is greek for "love" won't get added no matter what I tried: typing it 5 times, tapping the word, deleting the word "agape" which gets suggested instead, uninstalling-reinstalling, turning sync on-off.

I really dont know what else to do, why is that word broken? Can someone else try to enter it and see if its suggested after?
SwiftKey and password access Respondida
0 votos 1 comentario

Since update to Android 12 beta if I use SwiftKey no access to saved passwords on apps so if you log out of an app you have to manually type the user and password in
keyboard disappears sometimes and produces a blank screen Respondida
0 votos 1 comentario

When using in text mags, sometimes when I reply to a mug, the screen goes blank with no mesh history and no keyboard. Only solution is to switch to Samsung keyboard.