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    Ryan P

    We have created a support ticket for this request. A support agent will be in touch soon.

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    Permanently Deleted User

    I've noticed that the shift key does change the case, but the actual keys don't show the change. For example, I press the shift key, the "a" key doesn't change but if I press the "a" the "a" writes an "A." This is only at startup. I hope I that I made clear. picture for you what is going on.

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    Ryan P

    What sort of password do you have set up? - Like what is the actually security setting you have selected via your device settings.

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    Permanently Deleted User

    I don't think that I understand your question. I have mixture of upper and lower letters and symbols. On startup, I have to enter my password for my phone after that, I can use my fingerprint to unlock my screen.

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    Khalid Feddoul

    Hello I have kind of same problem with my S8 plus. At startup
    , after restart I have to enter my password for my phone after that, I can use my fingerprint to unlock my screen. BUT THE RETURN BUTTON WILL NOT WORK! I have to restart and pray and then after 2 or 3 times, it accepts the return key to acknowledge my password. This is frightening, I don't restart my phone often but it can switch off because of battery. Please help or I will have to change keyboard. Otherwise the keyboard is working fine after the restart cession. Swiftkey latest version S8 plus 128. Android 9. Didn't installed the latest end may Version

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