Can't download themes
SwiftKey has been updated, and now many of my purchased themes cannot be downloaded. When will this be fixed???
SwiftKey has been updated, and now many of my purchased themes cannot be downloaded. When will this be fixed???
Hello,
Can you provide more information? What kind of error message you received?
Please also attach SwiftKey version number and probably a screenshot if you can.
Thanks
Alpert
They are my Disney Themes. Regardless of which one I select, I receive an "Unable to download" message.
Do you mean the Frozen theme?
We removed it long ago. But if you purchased it, you are still able to download it.
I guess your app got corrupted files. Here are two things you can try:
1. Go to phone settings, apps, find SwiftKey, then clear all the cache and data. After that you'll need to re sign in, so that you can try to re-download the theme.
2. A fresh install if SwiftKey is not pre-installed on your device.
Let me know if it works.
Alpert
Can you tell us what version # of SwiftKey you currently have. This # can be found in SK Settings.
SwiftKey Beta 6.5.8.26
Hi Keller,
Can you logging out of your Cloud account and then logging back in. See if that brings them back.
What happened to my themes. I bought the neon collection I had a bunch of Christmas themes I love
Not here. I still have it on my Kindle but I recently had to get a same cell replacement phone for my Samsung and I don't have them anymore I can't get them on my new phone which is the same phone I had. It's only on my Kindle because I didn't have to replace it yet but I don't see them on the website. I bought them and I just noticed I they're all free where's my bought themes and how many did you take down.
If you are having trouble downloading themes.
Sign out of your SwiftKey Account and sign back in. If that does not work, try switching between a strong wifi and data network.
Ver 6.6.1.20
Logged out and back in under both strong wifi and cellular connection.
Switched to a Galaxy S8 a few days ago and now many themes that I had in my library are not available. Specifically NEON. It is not in the "All Themes" section either.
This color/visual combination for this keyboard had surprisingly been the #1 reason for me staying with SwiftKey. If I can't get this theme back, I'm going to be downloading other keyboards.
Hi,
I think you might want to go to this thread: https://support.swiftkey.com/hc/en-us/community/posts/115002932809--Main-thread-Missing-themes-baked-in-
Current thread is not relevant to your problem.