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    Alpert

    Hello,

    I'm using HTC 10 as well and I have no reset issue.

    Can you please check if you have some sort of cleaner app installed? Or SwiftKey was installed on phone storage rather than SD card?

    Don't forget to attach:

    • SwiftKey version #
    • Android version #

    Alpert

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    Permanently deleted user

    okay so the swiftkey# is 6.6.8.35

    and the android version# is 7.0

    I don't know what a cleaner app is and it says its stored on my internal memory but I'm not sure how to change that.

    thanks,

    Jess.

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    Alpert

    From the info you gave me, all looks good.

    Not sure why it happens. Can you try a fresh install? It might have some corrupted files.

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