Why is SwiftKey on iOS has the input area non-scrollable

Hi,

Which version of SwiftKey are you using?

Can you send a screenshot and try other 3rd party keyboards?

Thanks

Hi!

I'm using SwiftKey v2.1.0.

I tried the default en-us keyboard on the iPhone, and it doesn't display any malfunctioning with the input area.

The malfunctioning only occurs in Whatsapp, and not on iMessage.

I meant 3rd party keyboards, not default keyboard of iOS.

Some examples: Gboard for iOS, TouchPal...etc.

Nope. Didn't try alternate keyboards. Guess I'll try out some keyboards and post here if any error occurs... Thanks!

Hi! 

I tried Gboard, and the it doesn't seem to have the error on whstsapp. So, guess it's probably swiftkey error primarily.

Is the issue still happening? We've not been able to reproduce. 

Same problem where the scrolling function for the textbox on SwiftKey is disabled on WhatsApp. Only happened recently.

Same problem here.
On ios 10.3.3
Whatsapp 2.17.52
Input area doesn't expand.

Same problem can be observed on my device.

• iPhone 6 with iOS 10 (now updated to 11)
• WhatsApp 2.17.52 (was also observable with prior versions)
• SwiftKey 2.1.1
• Issue is not observable when using the native iOS keyboard.

Same issue on iPhone 6s, iOS 10. Issue occurs only in WhatsApp 2.17.52, SwiftKey 2.1.1. Issue is not occurring when using native iOS keyboard.

iPhone 5S, iOS 11, SwiftKey 2.1.1

Not happening for me, text box in WhatsApp expands to maximum of 6 lines with both SwiftKey and iPhone keyboard.

I am experiencing the same thing and have been for about a month now.  Very frustrating.

iPhone 6S, iOS 10.3.3, Swiftkey 2.1.1, WhatsApp 2.17.52

Same issue here as well.

Updated Whatsapp 4-times and the problem didn't go away, so I contacted Whatsapp and they blame Swiftkey.

Affected iOS 10 and iOS 11.

It seems to have occurred after upgrading to Swiftkey 2.1.1

iPhone 7 Plus

I checked alternate keyboards on iOS 11 too, and those keyboards are malfunctioning too! So, guess it's a problem with whatsapp and not SwiftKey.

I'm guessing this is because of some error with handoff image copy-paste between Mac & iPhone. I tried it recently and the image didn't paste into the whatsapp. Tried multiple times, then gave up clipboard pasting over handoff. Guess the error might have been caused due to this.

Was using SwiftKey and now have to use the default keyboard, hopefully this error could be resolved somehow.

Thanks!

@Mohitk117

Thanks for the detailed reply. Let's report this problem to Apple and hope they can do something.

@Alpert: Ok. I'll try and write them an email. Thanks!

I have the same problem in iOS 10.3.3, newest WhatsApp 2.17.61 + SwiftKey 2.1.2 as of 14.10.2017.  If needed I can post a screenshot.

We have contacted WhatsApp and are working with their team to fix this bug. 

Hi, any update on this? It's extremely frustrating to use SwiftKey on whatsapp now.

Thanks!

Same issue here on iPhone 7 (since ios 10) and iPhone X iOS 11.2.

Is anything happening on this? This is open for months now, come on guys. Very poor support.