The spacebar being too small and EVERYONE hitting the "." period key has been the biggest complaint about SwiftKey that I have seen here. All apps have their issues and the reason for having support forums is to communicate these issues in order to better your product. I'm trying to figure out what is more frustrating, typing. Like. This. All. The. Time, or the fact that your support team is outright ignoring this common issue. I read through other forum posts about different subjects just to see if there are any SwiftKey Team responses to verify if there is even a support team. There are responses, but it seems as though SwiftKey picks and chooses what to respond to. If this issue is currently being addressed, than communicating that to your users would just be common sense. Since this has been an ongoing issue for so long, one can only assume that the service level of SwiftKey is nonexistent and just shows your customers that communicating issues here is irrelevant. There are three main factors that make or break productshu:
3. Support for the product
SwiftKey is failing at 2 out of 3 and as a business owner, I would concider this to be unacceptable customer service. Having a common problem is one thing, fixing it is another, but failing to even acknowledge it is a perfect reason for another company to develop a keyboard app that knows how to retain their users. I will personally look into other keyboard apps that use their support forums to better their products and be glad to privately share my findings with all the other ignored and frustrated users here. The building blocks to any successful product is the satisfaction of the people using it.