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    Deniz K

    Hello,

    Sorry to hear about the trouble - can you please provide some information?

    Which OS and SwiftKey Keyboard version are you using? Does this happen on the market or beta version?

    Have you tried to change your connection and download your theme?

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    Sumerdin

    It's the 7.6.9.7 version. I'm using the market version. Tried a different connection but the same thing happens.

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    Deniz K

    Hi Sumerdin thank you for getting back.

    Which OS version are you using please?

    If you haven't already please clear your cache by following the information here: https://support.swiftkey.com/hc/en-us/articles/202208761

    If this does not help, please do create a support ticket here https://support.swiftkey.com/hc/en-us/requests/new and we can investigate further. Thank you.

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