• Commento ufficiale
    Avatar
    Deniz K

    Hi,

    We are looking into this.

    Can you please confirm the version of the GPay app you are using?

    Thank you.

    Azioni per commenti Permalink
  • Avatar
    Milapsingh Heero

    I have been using Xiaomi K20 Pro for over a year. Latest android 10 updated, latest security patch updated on my handset.

    7.6.9.7 is the version of swiftkey I have on my phone (I guess this is the last updated version)

    This issue of random numbers coming when I try to make payments or cursor simply disappearing while typing is a serious pain.

    I don't get any problem while using Gboard keyboard. So everytime I have to use Google pay, I have to change the keyboard

    1
    Azioni per commenti Permalink
  • Avatar
    mash chat

    I am facing the same issue after the latest gpay update. When i type 1234, numbers appear randomly like 11213345 and when i press erase key more random numbers appear.. If i use other keybord (e. g. Gboard) there is no problem.. This seems to be swiftkey issue.. Please resolve

    1
    Azioni per commenti Permalink
  • Avatar
    Deniz K

    Hi Milapsingh Heero thank you for the information. I will check with our team and get back to you.

    1
    Azioni per commenti Permalink
  • Avatar
    Deniz K

    Hi mash chat - What is your device model and OS?

    Which version of the Microsoft SwiftKey Keyboard are you using?

    Thanks!

    1
    Azioni per commenti Permalink
  • Avatar
    Jessica Ratté

    Version 2.120.344959027 is my g pay
    Version 7.7.0.4 is my typing app
    same issue. the keyboard is either crashing when the gpay suggestions appear or swapping my numbers around in the dates for my credit card. I force stopped everything, reset my phone and discovered that it's definitely your app as I was finally able to make my payment after changing to the google keypad.
    Please contact me when this is corrected.

    Thanks

    0
    Azioni per commenti Permalink
  • Avatar
    Jessica Ratté

    Ps. I am using a Pixel 4a, version 11

    0
    Azioni per commenti Permalink
  • Avatar
    Deniz K

    Hi Jessica Ratté thanks for the information. I've passed it on for further investigation. Our team is looking into this. Currently it looks like an update with GooglePay however I'll be able to provide more information once I hear back. 

    0
    Azioni per commenti Permalink
  • Avatar
    Sachin Powar

    Hello,

    I am also facing this issue on Google Pay version 126.1.5 on Samsung A51(Android).

    SwiftKey version: 7.7.7.7

    After the first digit, further digits are not seen in the input box, but are detected in the suggestion panel on keyboard.

    The issue went away when switched to GBoard.

    Probably the numeric characters are sent as non-numeric and hence the input box does not detect them?

    Thanks,

    -Sachin

    0
    Azioni per commenti Permalink
  • Avatar
    Deniz K

    Hi Sachin Powar for us to investigate further, can you submit a video of the issue via https://aka.ms/sk-support? Thanks.

    0
    Azioni per commenti Permalink
  • Avatar
    Ishan Sharma

    I'm facing the same issue across all my devices, including note 10+ with updated version of both apps.

    The issue should easily be reproducible while testing..

    It be great if the developers make an effort to investigate this and fix asap.

    Gpay is becoming a necessity and may significantly impact usage of SwiftKey as people would very frequently shift to other keyboards to make payments.

    0
    Azioni per commenti Permalink
  • Avatar
    Deniz K

    Hi Ishan Sharma thank you for the information.

    What is your device model and OS? Which version of Gpay are you using?

    Which version of the Microsoft SwiftKey Keyboard are you using?

    0
    Azioni per commenti Permalink