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    Permanently deleted user

    Hello,

    Sorry for the trouble. Could you please help us with your device OS version and SwiftKey app version? Could you kindly send a video file at https://aka.ms/sk-support so that we can investigate further? Thank you!

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    Donald Webb

    OS 11. App version 7.9.7.11.
    Please clarify the via file request

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    Donald Webb

    Should have said,, please clarify the video file request

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    Donald Webb

    Issue has gotta worse. Now it is inserting words on it's own and many of the word predictions are useless. I'll have to switch to some else if it persist much longer

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    Permanently deleted user

    Hello Donald Webb, sorry for the trouble. 

    May I know, since how long you have been experiencing this issue? or Did this problem start after changing something on your device?

    Have you recently changed your device or updated your OS version before experiencing this issue? Could you please let us know if the issue is happening on any one app or on all the apps? If it is happening on only one app. Please help us with the app name and version number.

    Could you please try to clear the cache data to see if it resolves the issue for you? Please note that delete cache might delete your Microsoft SwiftKey stats, including saved clips on the clipboard, so if it's okay with you, please go ahead and try to do so. Thank you!

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    Donald Webb

    I first not about 4 weeks ago. I don't believe I've changed anything on my phone. I have not changed my device. There was an OS update awhile back but I don't remember exactly when currently 11.0.14.16.KB09CB. it is happening across all apps,, anything that requires typing and I have this issue. I tried clearing my cache after it began and again last week.

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    Permanently deleted user

    Hello Donald Webb, if possible can you please try to record a video of the issue and send it over to us via https://aka.ms/sk-support This is helpful for us to see the issue and the devs when it comes to investigating.  

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