Hello Support Team

I installed SwiftKey on my new Galaxy S9 Plus, but it looks terrible. Could you fix this?

The size of the keypad an font size is too large.

BR

Since last two version whenever I type a colon the preceeding space is automatically removed. This is super annoying when typing smileys. If I deliberately type a space and then a colon I expect the space to stay. As you guys probably know, most apps don't convert ":)" into an emoji unless it's surrounded by spaces. As of know I have to manually go back and add a space before the colon after its typed.
I kindly ask you guys to revert this "feature".

In some emails when replying or sending a link the quick period isn't working.

Can we PLEASE have the option to replace the emojii key with a comma? Or at least let us swipe right on the . key to have it instead of #? 

I recently switched from Android and I'm slowly going crazy, especially since I write in German with a lot of commas. 

I get that it is closer to the original iOS keyboard this way, but who cares about the original.

Thank you! 

Hello, I don't know why, the word "Sarkozy" (Sorry, it's not about you but this big word...especially when your name is Nicolas and that you are French...) always come back even if I DELETE it by long pressing.

First, where did he come from?
And second, why did he always come back?

Thanks a lot, you will made my day! It last since many months...
Nicolas.

Id : 377a80ef-7a21-4b4e-4ba8-390f2e18e9be

It seen that the last SwiftKey update crash my swiftKey French use. It was unable to write the accentuate character. A long time press on "e" doesn't show the panel, the telephone was just reboot and unable to open.

The really problem is : I have an accentuate character I my phone password. The phone is locked.

Do you have any solution to unlock the phone ?

To remove that keyboard without any access ?

How can that thing arrive ?

I need access to my phone, I have some application I need use for my work.

I need your help !

Many thanks for the solution.

Ok.

I blog a lot I do this for a living (not in English), and I do it with a phone and unfortunately there is no alternative to this keyboard for me.

What happened? I sign in to my swiftkey acc (Google) and all the words I taught to SK are not working. I went into the  website and where I can view my data all my words are there. All of them.. Why they dont show up and work when I use my devices? I use a Samsung Galaxy Note 9 mostly (Exynos chipset). did work till now, Whati is solution? It should be fixed about yesterday.  

I had to reinstall SwiftKey and lost all of my predictive texts. How do I retrieve them?

HI,

I got this email from google. But I don't understand it. can you tell what it means?

Won't I be able to access my keyboard usage patterns/statistics that are synced to my google account?

[quote]

Lieber Google-Nutzer,

Sie müssen zwar keine Maßnahmen ergreifen, wir möchten Sie jedoch darüber informieren, dass die folgenden Apps auf einige Daten in Ihrem Google-Konto möglicherweise nicht mehr zugreifen können, beispielsweise auf Ihre Gmail-Inhalte. Wenn diese Apps unsere aktualisierten Richtlinien zum Datenschutz nicht bis zum Ablauf der Frist erfüllen, haben sie ab dem 15. Juli 2019 keinen Zugriff mehr auf Ihr Konto.

Wir nehmen diese Änderungen vor, um weiterhin dafür zu sorgen, dass Ihre Daten immer geschützt sind und privat bleiben.

Sie können Apps, denen Sie Zugriff auf Ihr Konto gegeben haben, jederzeit in Ihrem Google-Konto aufrufen, verwalten und entfernen.

Viele Grüße
Das Google Konten-Team

[/quote]

Translated automatically:

[quote]

Dear Google user,

While you do not need to take any action, we'd like to inform you that the following apps may lose access to some data in your Google Account, such as your Gmail content. If these apps do not meet our updated privacy policy by the deadline, they will lose access to your account as of July 15, 2019.
Swiftkey account

We are making these changes to continue to ensure that your information is always protected and private.

You can access, manage and remove apps that you have access to your account at any time in your Google Account.

many Greetings
The Google Accounts team

[/quote]

As title says, on galaxy note 9 and on highest resolution WQHD+ 2960x1440, keyboard is gigantic even on smallest size setting.
Sent a mail to support a while ago, no reply.

This has to be fixed (it could have been easily fixed with a rooted device, a line of code to change)

Thanks.

EDIT : contacted support, and they fixed it on latest beta, so they'll push update on stable version soon. 

After last update today, toolbar icons for quick access to settings, themes, GIFs etc. are not shown. Toolbar is clickable but it is similar to "blind" try.

Is there a way to stop the automatic space after a period?

Most of my typing is in regards to IP addresses, email address and the like. 

Most of the time I do not want a space following the period. Perhaps an option in the settings area would help.

I had to go back to Google Gboard because Swiftkey keeps freezing. Just recently. Any updates or changes? Thanks

When I attempt to add a Gif, all it adds is the link. I have Galaxy S8. What's the deal/fix?

Alright I'm on a galaxy S8+ with the latest version of N and the latest Beta version as of today 6.6.8.23.

I wanted one handed operation so I switched my keyboard to that. The keyboard became significantly smaller, so I increased the size to the biggest, which made it as high as the full size / medium keyboard. I am pretty sure this is a bug because when I hold the punctuation key to insert an exclamation mark! It shows me the popup in very big text. It seems like the preview matches the correct size and height of the full size kb. I have a photo, but I'm not sure how to include it here...which would suggest you guys should enable that in your editor 😁

Thanks for the help

SwiftKey has recently introduced an en/bn layout where one can type in english keyboard to write both English and Bengali. It's quite good.
In Bengali, we use 'dari' (।) in place of a period. But that layout has no '।' symbol for easy access. So, whenever I finish writing a sentence in Bengali, I have to switch to the general বাংলা (Bengali) layout, add '।', and then again switch back to en/bn layout. This is really convoluted. My suggestion is to add '।' as a secondary option in the ',' key on the left of space bar.
In any case, please do something about it.
I'm using SwiftKey Beta.
Thank you.

I do like the earlier recent emoji setting, not like new update on 6.6.1.20. Can u guys just make a new option on typing setting>keys for this? I really do like the earlier recent emoji setting! Thanks!

Hi
Auto correct breaks up words requiring additional editing. Can you fix this, really annoying!

To replicate, switch off auto correct on space bar, then type edot. Then touch the word. This will place cursor in the middle of the word. Then select one of the suggestions from the top of the keyboard (Eg edit or editor) . That will put a suggested word followed by ot (eg edit ot). So the letters on the right from the cursor are kept unchanged and have to be deleted!? This is almost never what the user wants.

Regards
Dejan

I like and use Your keyboard primarily for the Android but also for the Apple. L

On the other hand I purchased on IBM Surface tablet and was very discouraged to find they support almost no usable on screen keyboards.

I can give you the list of features of your keyboard that they don't support, and of course some features that I'd like you to add.

But the major thing I would like to do is ask why you,  as a subsidiary of Microsoft,  can not convince them to allow you to have an alternate keyboard for their Windows 10 Surface tablets.

Note: I would be perfectly willing to pay for a 'Pro' version  if that's what takes to get it your software moved over to their package

Thanks... 

HI! I first requested support for Urdu 2.5 years ago, and request it again every year. It's always in development, that's the reply I get. 

Today with the update for the support of 68 languages, I was certain that Urdu would be one of them. But no. 

I want to know will it ever be supported? When?

It's very similar to Arabic, I am interested to know what makes it too difficult to support Urdu which has almost the same characters.

Hey There,

I am not sure if others are facing the same issue as I am at the moment.

I searched the forum but didn't able to find the query about the Enter Key on the SwiftKey Keyboard.

It got disappeared after I updated from Play Store on Android to Version 6.3.1.91

I got this issue on Android  not sure for the iOS guys.

Help will be appreciated.

As the title says, my predictions/sync has been broken for a few weeks now. Even though all my learnt words are available on data.swiftkey.com/view-data, nothing shows up as predictions on my phone.

It's almost 2 months now.. I had to reset my phone, and now all my prescriptions and data are not syncing.

I checked my account data on the website, and it still there. I tried logging out of my account on the app, I tried deleting it and reinstalling, I've tried many things.

I've noticed that is no one is answering nor replying to everyone who is facing this problem.. I really really hope this is not permanent.. I've been using this keyboard since 2012! Imagine losing all that!

I am experiencing very glitchy behaviour using the app with Spark. The response is slow, and the keyboard randomly switches from Swiftkey to the basic keyboard. I don't appear to be having this problem using Swiftkey with other apps. Any thoughts?

Hello all. This is my first post here and i decided to make it because i could not find the information anywhere else. 

I've tried on an iPhone X and an iPhone XS Max. Long pressing no longer brings up a menu to delete predictions. Also, when i try to personalize on my new device (the XS MAX) the progress bar doesn't move at all. Its just stuck. 

I've tried logging out, rebooting device and doing it again. Same result. 

I've tried deleting the app, rebooting, reinstalling the app. Same result.

Latest switftkey version on iOS + Latest iOS (12.0.1)

PLEASE HELP!!

I only downloaded SwiftKey because GBoard won't read my personal dictionary every time my phone restarts so I have to delete data and reset all my preferences every time I buy phone turns on. But since you don't have a personal dictionary or shortcuts or anything like that I will be deleting this keyboard right away.

I use textra for messaging. It changes from dark to light mode. It would be nice if the keyboard did the same.

Hi.. Just got a new note 8. Downloaded the latest swiftkey version. Unfortunately, the cursor is VERY jumpy while typing and the keyboard seems like it's hyper sensitive compared to using it on my old note 5. Any progress with these issues?any way to tone down the sensitivity? I'm a big fan of SwiftKey, but it's nearly un-usable because of the jumpy cursor and sensitivity :(

Hi,

Sometimes the text field does not update correctly when typing in Whatsapp. When the cursor goes to the second line, the text field is still only one line high, which means that I can't see all the typed text. Swiftkey and Whatsapp are updated, and this has happened with iOS 10 and 11.

I don't know, if the root cause is in Swiftkey or Whatsapp, but I will report this also to the Whatsapp support.

Thanks!