Microsoft SwiftKey Android Support Forums

Hi,

I've been trying to save all my swiftkey data from my old S6 to new S8 and it logs into my google account without any issues, it says it is syncing, but the data does not transfer from my old phone to the new one.

I've got quite a lot of swiftkey data from maybe 2 years of useage, so I'd like to sync it if possible.  Can this be done?  I followed your guide below, but this does not work for me, the new phone still has no predicted words, no words completed, no words flowed etc after syncing.  

My google account is set to sync app data if that makes a difference?

Can anyone guide me in the right direction please?

Thanks :)

https://support.swiftkey.com/hc/en-us/articles/201590701-Why-are-my-predictions-not-working-with-SwiftKey-Keyboard-for-Android-

Can I make swiftkey switch automatically to incognito mode whenever I open specific apps or windows? Such as incognito tabs in Chrome and Firefox.

Otherwise, is there a (non root) 3rd party app that can do it?

Hello. I have the new Moto g5 plus which in the digital sensor has the feature to navigate thru left and right swipes on the sensor so i don't need to use the android on-screen buttom to return or anything else. The buttons doesnt even show on screen. But when i use the swiftkey or other keyboard, it creates the bottom buttons making my screen lose some space. How can i use this keyboard without the buttons just like my Samsung note?

Hello, SwiftKey is the best keyboard, but the qwerty layout has flaws, as well as all the other keyboard layouts for thumb typing.

I have made my own layout, and want to test it out on SwiftKey :). Is there any way to add my own layout into the language select screen? Maybe if I rooted my phone?

I am willing to relearn a layout, and it's really easy for me to do. I want one which allows me to be sloppy and have really good autocorrect. I can text without looking, but every time I look at my screen, I see the same errors caused by certain keys being too close.

So yeah, I made my own layout, and if it's not perfect, I have an idea for writing a program which can figure out a better layout, and I will continually test each new layout.

And yes I've tried LOADS of android keyboards and also different layouts(qwerty, colemak, dvorak, azerty, etc). Swiftkey is the best for autocorrection, and the smartest so far.

I'm currently using JBak keyboard with my own layout, but it's autocorrect is rubbish.

Why go to so much hassle? because I know it's possible to text without looking at my screen, and I like being able to look up at the world whilst texting at a fast speed, followed by a quick proof read.

I have been using sk since 2013 and have brought my predictions into new phones 2-3 times so I know my account has info. But when I restored this time I got none of my words that had been in my personal dictionary.

What do I need to do to get my predictions back?

Since last two version whenever I type a colon the preceeding space is automatically removed. This is super annoying when typing smileys. If I deliberately type a space and then a colon I expect the space to stay. As you guys probably know, most apps don't convert ":)" into an emoji unless it's surrounded by spaces. As of know I have to manually go back and add a space before the colon after its typed.
I kindly ask you guys to revert this "feature".

Hi there!

Is there anything I can do to add more than 5 languages? While I can add more to my list, I cannot activate more than 5 at any given time.
It is also quite a nuisance that you cannot instruct SwiftKey to restrict suggestions to a single language. If languages share the same fundamental layout principles, auto suggestions (auto-correct) will consider several languages at once which can make life quite hard.
For instance, German, French, English (UK) and Dutch will be "running" simultaneously, sometimes producing ridiculous suggestions.

Cheers,
Olaf

Hello

After last update to 6.7.2.20 there is a problem with emoji suggestion while writing. I have disabled that option and sometimes while typing it shows me suggestion. Look screenshot below:

Please fix this.

Recently I purchuased Samsung Note 8 and after some time of use I decided to try 4k resolution mode. Before I set up 4k resolution I was using the smallest SwiftKey keyboard possible, but after change of screen resolution to 4k even on smallest keyboard setting SwiftKey keyboard are appearing quite big!

Im letting you know about that with hope in future you will fix it (adapt to 4k), cuz Im really want to try use 4k resolution, but keyboard is just so ugly.... I cant acquiesce with that :)

love the app - understand that it defers to Google for voice to text which is fine but do any of the keyboards have the microphone button larger? I downloaded this app to have a larger keyboard but now it is harder to get to the microphone - may have to uninstall it if there is no fix

First, I noticed prediction lags. A lot. Especially if you type fast.

Now, please help me with this: 1. I don't use pinyin (Chinese input). I don't even have it enabled as pinyin. I use a different typing system (zhuyin system) and yet Swiftkey still predicts pinyin. But why? Why am I forced into this option? This leads to the next problem: Swiftkey likes to predict English words like "uber" into "uber" with an umlaut. This is equally annoying because the English word is not the same as the German word.

2. There's no way to tell where some special letters or modifiers are. For example, the German "ß?" Go ahead and guess where it's found without checking EVERY SINGLE KEY on the keyboard. And the Russian keyboard? I don't even want to start.

For a keyboard that is supposed to be convenient, it, somehow, manages to force you into multilingualism. What if I don't want to, though? I want to type in one language at a time for the sake of accuracy. This prediction really... kills.

Version 6.5.7.22

Android 7.1.1

Google Pixel XL

When trying to type anything it intermittently crashes with the message below:

"SwiftKey Keyboard has stopped"

Hi,

This issue has been bugging me for quite some time.

It's simple, despite having "key pop-up" enabled in settings, sometimes, randomly, the pop-ups won't appear, and the key suddenly isn't "clickable" at all.

I recorded a video to show the issue: http://i.imgur.com/yrcXzck.gif (can't hotlink images here?)

I hope you can fix this, because it's annoying as hell.

Nexus 5

Android 6.0.1

Swiftkey v6.5.5.30

Hi,

I have the paid version of SwiftKey keyboard. I just updated to the latest version today (24.03.2017) and noticed that the size of the smallest keyboard layout has been made much larger than what it used to be in the previous versions.

Please let me know if this is a bug which would be fixed very soon. Else, please provide me with the installation file of a previous version so that I can manually install it. Such a big size isn't productive for me because it simply takes up too much screen space. Thanks for your support.

Phone: Samsung Galaxy Note 5 SM-920C, running Android 7.0

Thumb layout for portrait view and regular on portrait view is what I prefer and works on regular but not beta. When I switch to portrait with thumb layout set on landscape it switches the layout of portrait and this sux. I love thumb layout in landscape and normal layout on portrait. On regular SwiftKey app this setting works fine but not properly on beta. Please fix this asap. New bug -  Keyboard response is slower to type and the keyboard popup when tapping a entry field. Sometimes it does not pull up at all when tapping an entry field in certain apps as well. 

Is there any way, like on the default iOS keyboard, to add a word, say "yt", which would automatically expand to YouTube?

Hi...

"Unfortunelly" i've found "the problem"...
Google is blocking the comunication between Swiftkey and Gmail, because Microsoft don't agree yet with the new Google privacy politcs...

So, I created a new account, but not Google Account.. I created a new Microsoft Account and the sync is working on my device... BUT.. i've lost all my words that was in google account...

So...

I have a sugestion: the Microsoft Swiftkey could create the function "IMPORT" words... The function "export words" is working. I did the download and it's all ok... So, if microsoft create this function, all the problem will be solved...

OOORRR... ACCEPT THE POLITCS OF GOOGLE, MICROSOFT!

FIX IT!

It's been more than a month now, since SwiftKey stopped predicting my saved words, emails etc. Its very annoying and not at all time saving.
I'll appreciate if someone can point me to another keyboard other than gboard. I'm done with SwiftKey now. They couldn't care less about their customers. Tweeted them few times, no replies or anything. Just pathetic and sad experience now.

I can't use the "123" button when I typing on instagram stickers. The keyboard go in crash when I tap on the "123" button. So, is impossible for me add a user with some special characters in the nickname or put a question mark when I reply on a question stickers. Yes there is a solution and is tap on the letter and insert the special character, but why you never fix it?

I've used SwiftKey for years, but suddenly the keys are no longer in straight lines, but appear to be slightly raised or lowered, I assume that's where I usually hit the keys but it doesn't usually show that on my screen and I wish it wouldn't, it's very disconcerting. Does anyone have any suggestions? I can't see a setting anywhere to turn it off, or understand why it happened in the first place. Unsure how to attach an image to this.

My keyboard arrow keys disappeared today. I did not change anything, nor is there an option for them!

Please bring them back!

Hello Support Team

I installed SwiftKey on my new Galaxy S9 Plus, but it looks terrible. Could you fix this?

The size of the keypad an font size is too large.

BR

In some emails when replying or sending a link the quick period isn't working.

Hi
The feature that I find the most annoying, and would like the option to turn off, is the auto move of the cursor to the end of the word. When I want to insert/correct a character, I press on the location within the word, and the cursor moves to the end of the word! I have all the arrow keys displayed at the bottom of the keyboard, so pressing on the location & adjusting with the arrow keys is super fast. Except the cursor jumps to the end of the word! I think this feature was added a couple of years ago. It still gets in the way. I haven't found a fast workaround, so an option to turn it off would be much appreciated.

I like and use Your keyboard primarily for the Android but also for the Apple. L

On the other hand I purchased on IBM Surface tablet and was very discouraged to find they support almost no usable on screen keyboards.

I can give you the list of features of your keyboard that they don't support, and of course some features that I'd like you to add.

But the major thing I would like to do is ask why you,  as a subsidiary of Microsoft,  can not convince them to allow you to have an alternate keyboard for their Windows 10 Surface tablets.

Note: I would be perfectly willing to pay for a 'Pro' version  if that's what takes to get it your software moved over to their package

Thanks... 

Hello, I don't know why, the word "Sarkozy" (Sorry, it's not about you but this big word...especially when your name is Nicolas and that you are French...) always come back even if I DELETE it by long pressing.

First, where did he come from?
And second, why did he always come back?

Thanks a lot, you will made my day! It last since many months...
Nicolas.

Id : 377a80ef-7a21-4b4e-4ba8-390f2e18e9be

It seen that the last SwiftKey update crash my swiftKey French use. It was unable to write the accentuate character. A long time press on "e" doesn't show the panel, the telephone was just reboot and unable to open.

The really problem is : I have an accentuate character I my phone password. The phone is locked.

Do you have any solution to unlock the phone ?

To remove that keyboard without any access ?

How can that thing arrive ?

I need access to my phone, I have some application I need use for my work.

I need your help !

Many thanks for the solution.