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    Alpert

    Hello Raj,

    Sorry to hear that. Can you confirm following information?

    • SwiftKey version (market & beta) number? (As we might have different roll-out schedule for different region, even it's the "latest" for you)
    • Since when it happens? Have you updated SwiftKey recently?
    • Android version 6.0.1
    • Lags only in Outlook, no else apps?

    Alpert

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    Permanently Deleted User

    Hi Alpert,

    Thanks for the reply. The replies are

    • SwiftKey version (market & beta) number? (As we might have different roll-out schedule for different region, even it's the "latest" for you)

    v6.5.3.35 for the regular swiftkey

    v6.5.4.24 for swiftkey beta

    • Since when it happens? Have you updated SwiftKey recently?

    it's been happening for a while. and I update switfkey quite often. I finally got round to submitting a bug report as I got particularly annoyed with it today. 

    • Android version 6.0.1

    yes. on a S7 Edge with regular carrier provided SEA (Singapore) firmware.

    • Lags only in Outlook, no else apps?

    I don't really notice it elsewhere. outlook is particularly bad and once it starts lagging there, the lag seems to last a bit to other apps as well. before it goes away. the lag shows up as both normal lag and also random clicks. I've sent quite a few "accidental" emails in outlook because of this. the whole phone just seems to hang when swiftkey starts lagging. if I remember correctly, it even rebooted once. but that was unreproducible.

    hope this helps!

    Raj

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    Permanently Deleted User

    market is English -> Singapore btw

    Raj

  • Avatar
    Alpert

    Hi,

    Thanks for the details. I assume you've already tried to reinstall?

    Have you updated Outlook app recently? It could be caused by Outlook too.

    I'll share the info with the team.

     

    Alpert

  • Avatar
    Permanently Deleted User

    Hi,

    yes I have re-installed already. no effect.

    and the outlook app has been updated quite a few times recently. Not sure what the app could do to freeze a specific keyboard though. like I said, it works fine with the default samsung keyboard (which is swiftkey derived right?)

    Thanks,

    Raj

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    Permanently Deleted User

    I'm also having this issue on my HTC one M8. The lagging only occurs in outlook and no other apps. I've had the issue for a few months now.

    I'm running Android version 6.0 (6.12.61.4) and SwiftKey version 6.5.3.35

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    Permanently Deleted User

    I also have this issue. Would be great to get a fix.

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