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Swiftkey Lags with Microsoft Outlook App

Hi,

with the microsoft outlook Android app 

https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en

Swiftkey (happens with both the normal and beta versions) starts lagging horribly. i.e., you need to wait a really long time (a  few seconds) for any key to appear on the screen. scrolling is slow and everything is slow. it feels like the phone has locked up. everything is back to normal once I kill outlook. It's fine with the stock samsung keyboard btw.

I'm running this on a samsung S7 with android 6.0.1. stock firmware supplied by my carrier. firmware version is g935Fxxu1cpl1    baseband version is g935fxxu1cpl2

Thanks,

 

Raj

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    Alpert
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    Hello Raj,

    Sorry to hear that. Can you confirm following information?

    • SwiftKey version (market & beta) number? (As we might have different roll-out schedule for different region, even it's the "latest" for you)
    • Since when it happens? Have you updated SwiftKey recently?
    • Android version 6.0.1
    • Lags only in Outlook, no else apps?

    Alpert

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    Permanently Deleted User

    Hi Alpert,

    Thanks for the reply. The replies are

    • SwiftKey version (market & beta) number? (As we might have different roll-out schedule for different region, even it's the "latest" for you)

    v6.5.3.35 for the regular swiftkey

    v6.5.4.24 for swiftkey beta

    • Since when it happens? Have you updated SwiftKey recently?

    it's been happening for a while. and I update switfkey quite often. I finally got round to submitting a bug report as I got particularly annoyed with it today. 

    • Android version 6.0.1

    yes. on a S7 Edge with regular carrier provided SEA (Singapore) firmware.

    • Lags only in Outlook, no else apps?

    I don't really notice it elsewhere. outlook is particularly bad and once it starts lagging there, the lag seems to last a bit to other apps as well. before it goes away. the lag shows up as both normal lag and also random clicks. I've sent quite a few "accidental" emails in outlook because of this. the whole phone just seems to hang when swiftkey starts lagging. if I remember correctly, it even rebooted once. but that was unreproducible.

    hope this helps!

    Raj

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    market is English -> Singapore btw

    Raj

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    Alpert

    Hi,

    Thanks for the details. I assume you've already tried to reinstall?

    Have you updated Outlook app recently? It could be caused by Outlook too.

    I'll share the info with the team.

     

    Alpert

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    Permanently Deleted User

    Hi,

    yes I have re-installed already. no effect.

    and the outlook app has been updated quite a few times recently. Not sure what the app could do to freeze a specific keyboard though. like I said, it works fine with the default samsung keyboard (which is swiftkey derived right?)

    Thanks,

    Raj

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    I'm also having this issue on my HTC one M8. The lagging only occurs in outlook and no other apps. I've had the issue for a few months now.

    I'm running Android version 6.0 (6.12.61.4) and SwiftKey version 6.5.3.35

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    Permanently Deleted User

    I also have this issue. Would be great to get a fix.

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