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    Subliminal5oh2

    This is an odd one. Have you tried disabling Samsung keyboard? I cannot reproduce this issue on any of my Androids. Not sure what could be causing it. I would recommend a fresh install of SwiftKey to see if it helps. The keyboards aren't really attached in any manner so there shouldn't be a SwiftKey functionality effecting the stock keyboard.

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    Permanently Deleted User

    Hi, just signed in to comment that I am experiencing the exact same issue. 

    Whenever I tap the emoji icon, i get notified that the Samsung keyboard has crashed. The phone (Samsung S6) keeps telling me this until I go into swiftkey and choose swiftkey as default keyboard again. 

    This started after I updated the android software yesterday. 

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    Permanently Deleted User

    Thanks Kurt, I thought I was going mad. Mine too started after the latest android update to the s6. I have to perform the same actions to rectify. I have tried reinstalling swiftkey to no effect




    hit the emoji icon at the end of the line.


    go to virtual keyboard manager and reselect swiftkey as its reverted to Samsung somehow.


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    Permanently Deleted User

    oops. they came out a bit large.

     

    This only happens in the text message app and works fine in whatsapp. There is not an option to disable the Samsung keyboard

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    Permanently Deleted User

    Same here, only happens when I'm sending sms, no issues in any other applications (Facebook etc).

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    Permanently Deleted User

    Got same issue on my Galaxy s6

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    Permanently Deleted User

    I have the same issue on my Note 5, happened after the software update. Only happens when clicking the emoticon button in Messaging app. 

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    Permanently Deleted User

    Hello, I too experience exactly the same issue after updating my S6 edge to Android 7 a few days ago.
    Does anybody already know a solution?
    Joerg

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    Permanently Deleted User

    Everyone that has commented, and will comment later, please upvote the thread and original post so that this gets attention from SwiftKey staff.

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    Permanently Deleted User

    Same issue here on Galaxy S6.

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    Permanently Deleted User

    My only current solution is to not use swift key. It must be in their interest to investigate this.

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    Permanently Deleted User

    Thanks, actually hadn't thought of that. It works fine when you use Samsung standard instead. 

    I also came over something new;
    When you go into SwiftKey at the exact moment your phone says that the Samsung keyboard has crashed, you get additional options among keyboards to choose from. 

    This does not show if you don't time it correctly.

    Could the Samsung Emoji ("Humørikoner) be the problem?



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    Permanently Deleted User

    I have worked around this by turning on the Swiftkey option for a dedicated emoticon button and making sure I use it instead of the Samsung messaging one. 

     

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    Permanently Deleted User

    Exactly the same problem. I'm using a Samsung S6.

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    Permanently Deleted User

    Upvoted!

    Same issue on my S6 and it's driving me crazy :(

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    Permanently Deleted User

    Same problem on Samsung Galaxy S6 with latest update, if I try to send an emoji by text when using SwiftKey, I get the error Samsung keyboard has crashed and need to go back to the keyboard settings to select the SwiftKey keyboard again........ will have to stop using SwiftKey!

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    Permanently Deleted User

    Same here, still no solution. Had to stop using SwiftKey. No reply from their staff, not good. 

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    Permanently Deleted User

    Have had the same problem only with SMS. Realised that SwiftKey has its own emoji icon placed in bottom right hand corner of keyboard on the "enter" key. Emojis are enabled by a long press. The emoji icon next to "send" in SMS is Samsung, and the system gets confused by mixing platforms with SwiftKey, causing the Samsung keyboard to crash.

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    Permanently Deleted User

    Thanks Victoria, that sorted my problem!

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    Permanently Deleted User

    Experiencing same issue as everyone else with using SWYPE, but only when I try to use the emoji's then it shuts down my keyboard.  This started after the last update.  Some of these suggestions do work but none of them have permanently fixed the problem.  I'm using Samsung Note 5.

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    Permanently Deleted User

    My wife and I both have the same problem on our Note 5s after recent Android update

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    Permanently Deleted User

    As some else mentioned previously, the only option for now is to use the Swift emoji button and not the one placed right next to the text field.

    The swift emojis are activated by long press on return.

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    Permanently Deleted User

    The problem I have is when I press the Samsung Emoticon button accidentally! Let's face it, this is a fail.

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    Permanently Deleted User

    Kevin H is right, it IS a fail... of the updated Android OS. This was not an issue before I updated this morning. Needs to be an Android fix if I'm thinking about this correctly.

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    Permanently Deleted User

    @Nick: In my opinion Android can't be asked to update their software to work with all apps, however all apps that want to have users have to update themselves to Androids new settings at all times. I'm curious why SwiftKey have not addressed this issue, even though it's obvious that we all have it.

    But then again, I've quickly grown used to the "work around" of using SwiftKey button for emoji, holding the enter key.

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    Permanently Deleted User

    I know you're right that the OS can't account for all apps. And yet, it seems to me that if a fail occurs after an update there must have been preferences for "default" vendors like Samsung... the keyboard in this case. I know it's not on the scale of Microsoft's web browser monopoly move in the 90's, but it still has that certain odor. Users can efficiently evolve, though, by workarounds, like you say, Kurt. Thanks for providing perspective.

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    Permanently Deleted User

    I am working on another android keyboard and can confirm that the crash is coming from android os code (that samsung probably modified and broke).

    For the record, here is the stack trace of the crash. https://pastebin.com/wpEfirzb

    If swiftkey or anyone else does find a work around, please post it here.

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    Permanently Deleted User

    Same problem here.. I have a note 5 which was fine until the latest update.

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    Permanently Deleted User

    Same problem here using Note5. 

    when this first happened i couldn't unlock my phone cause the finger print did work (was doing some gardening causing small cuts to fingertips) and since the keyboard didnt work i had to unlock the phone remotely...arrararararar

    After some research i tried clearing keyboard Cache/ disabling battery standby mode for Swiftkey and various other solution that didn't work  

     

     

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    Jason Reece

    I've had the same issue with my S6 since the update in July. Today, there was a new update, which I eagerly installed with the hope it'd fix the issue. It did NOT.

    However, I think I fixed the issue since I cannot reproduce it now (i.e., I am using Swype AND emojis):

    Settings > Language and Input > Virtual Keyboard > Samsung Keyboard > Reset settings

    You may need to switch Default Keyboard (Settings > Language and Input) back to Swype.

    Good luck!

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