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    Alpert

    Hi,

    Which version of SwiftKey are you using?

    Can you send a screenshot and try other 3rd party keyboards?

    Thanks

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    Permanently Deleted User

    Hi!

    I'm using SwiftKey v2.1.0.

    I tried the default en-us keyboard on the iPhone, and it doesn't display any malfunctioning with the input area.

    The malfunctioning only occurs in Whatsapp, and not on iMessage.

     

  • Avatar
    Alpert

    I meant 3rd party keyboards, not default keyboard of iOS.

    Some examples: Gboard for iOS, TouchPal...etc.

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    Permanently Deleted User

    Nope. Didn't try alternate keyboards. Guess I'll try out some keyboards and post here if any error occurs... Thanks!

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    Permanently Deleted User

    Hi! 

    I tried Gboard, and the it doesn't seem to have the error on whstsapp. So, guess it's probably swiftkey error primarily.

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    Ryan P

    Is the issue still happening? We've not been able to reproduce. 

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    Yixiong Goh

    Same problem where the scrolling function for the textbox on SwiftKey is disabled on WhatsApp. Only happened recently.

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    Matteo Merzi

    Same problem here.
    On ios 10.3.3
    Whatsapp 2.17.52
    Input area doesn't expand.

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    Robert Strauch

    Same problem can be observed on my device.

    • iPhone 6 with iOS 10 (now updated to 11)
    • WhatsApp 2.17.52 (was also observable with prior versions)
    • SwiftKey 2.1.1
    • Issue is not observable when using the native iOS keyboard.
  • Avatar
    Permanently Deleted User

    Same issue on iPhone 6s, iOS 10. Issue occurs only in WhatsApp 2.17.52, SwiftKey 2.1.1. Issue is not occurring when using native iOS keyboard.

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    Permanently Deleted User

    iPhone 5S, iOS 11, SwiftKey 2.1.1

    Not happening for me, text box in WhatsApp expands to maximum of 6 lines with both SwiftKey and iPhone keyboard.

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    Permanently deleted user

    I am experiencing the same thing and have been for about a month now.  Very frustrating.

    iPhone 6S, iOS 10.3.3, Swiftkey 2.1.1, WhatsApp 2.17.52

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    Permanently deleted user

    Same issue here as well.

    Updated Whatsapp 4-times and the problem didn't go away, so I contacted Whatsapp and they blame Swiftkey.

    Affected iOS 10 and iOS 11.

    It seems to have occurred after upgrading to Swiftkey 2.1.1

    iPhone 7 Plus

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    Permanently Deleted User

    I checked alternate keyboards on iOS 11 too, and those keyboards are malfunctioning too! So, guess it's a problem with whatsapp and not SwiftKey.

    I'm guessing this is because of some error with handoff image copy-paste between Mac & iPhone. I tried it recently and the image didn't paste into the whatsapp. Tried multiple times, then gave up clipboard pasting over handoff. Guess the error might have been caused due to this.

    Was using SwiftKey and now have to use the default keyboard, hopefully this error could be resolved somehow.

    Thanks!

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    Alpert

    @Mohitk117

    Thanks for the detailed reply. Let's report this problem to Apple and hope they can do something.

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    Permanently Deleted User

    @Alpert: Ok. I'll try and write them an email. Thanks!

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    Permanently Deleted User

    I have the same problem in iOS 10.3.3, newest WhatsApp 2.17.61 + SwiftKey 2.1.2 as of 14.10.2017.  If needed I can post a screenshot.

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    Ryan P

    We have contacted WhatsApp and are working with their team to fix this bug. 

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    Permanently Deleted User

    Hi, any update on this? It's extremely frustrating to use SwiftKey on whatsapp now.

     

    Thanks!

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    Permanently deleted user

    Same issue here on iPhone 7 (since ios 10) and iPhone X iOS 11.2.

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    Permanently deleted user

    Is anything happening on this? This is open for months now, come on guys. Very poor support.

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