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m k
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Predictions are missing

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Hi there!

About a week ago, I noticed that all my "learned" predictions disappeared (while the dictionary predictions are still there). When I log in to https://data.swiftkey.com/, I see that all the data is still there (backup & sync is turned on).

The Swiftkey App was updated about a week ago. It might have something to do with this latest update. Has anyone experienced the same? Is there a solution?

Thanks

Martin

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    Deniz K

    Hi Martin, could you please try these troubleshooting steps to see if this solves the issue for you? My Microsoft SwiftKey Keyboard predictions have disappeared! – SwiftKey Support

    Please let me know if this works for you.

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    m k

    Hi Deniz

    Thanks for your help. I tried step 1-3 - but unfortunately, that didn't work. 

    The guide at the bottom of the page sounds rather scary ("clear data"). Do I lose any data doing that?

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    Deniz K

    Hi, thank you for trying these. Before trying the final step, make sure you are signed into your Microsoft SwiftKey Account, and you have Backup & Sync enabled to secure the backup of your learned words. 

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    m k

    I followed the guide to uninstall and reinstall the app - and it worked. The predictions are back but I lost all my settings (theme, layout, and all other settings).

    Thanks again for your help!

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    Deniz K

    Hi, good to hear that the issue has been solved! Thank you for letting me know. Deleting and reinstalling your keyboard might delete your settings, yes.

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