Predictions are missing
RespondidaHi there!
About a week ago, I noticed that all my "learned" predictions disappeared (while the dictionary predictions are still there). When I log in to https://data.swiftkey.com/, I see that all the data is still there (backup & sync is turned on).
The Swiftkey App was updated about a week ago. It might have something to do with this latest update. Has anyone experienced the same? Is there a solution?
Thanks
Martin
Hi Martin, could you please try these troubleshooting steps to see if this solves the issue for you? My Microsoft SwiftKey Keyboard predictions have disappeared! – SwiftKey Support
Please let me know if this works for you.
Hi Deniz
Thanks for your help. I tried step 1-3 - but unfortunately, that didn't work.
The guide at the bottom of the page sounds rather scary ("clear data"). Do I lose any data doing that?
Hi, thank you for trying these. Before trying the final step, make sure you are signed into your Microsoft SwiftKey Account, and you have Backup & Sync enabled to secure the backup of your learned words.
I followed the guide to uninstall and reinstall the app - and it worked. The predictions are back but I lost all my settings (theme, layout, and all other settings).
Thanks again for your help!
Hi, good to hear that the issue has been solved! Thank you for letting me know. Deleting and reinstalling your keyboard might delete your settings, yes.