I am trying to bring my personal word list into my new phone from my old one. The email address for my account shows the same on both phones and the SwiftKey account ID # is also the same. SwiftKey sync is enabled on both phones. The old phone is a Moto E1, the new one is a Moto X4.
My old list contains four years of words. The "Backup & Sync" item on both phones reports that syncs have taken place but in fact nothing has come over to the new phone. On the new phone, SwiftKey behaves as if I am a new user.
The SwiftKey word list is the only data that I have been unable retrieve from my old phone. I understand that the stats start from scratch on a new device but I don't care about those. Surely there must be a way to retrieve my old word list. Please help me to do this.