Microsoft SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

SwiftKey Q&A: Week 1 - Cursor Control Afixado Em destaque
0 votos 14 comentários

We recently brought Cursor Control to your Microsoft SwiftKey Keyboard for Android. This much-requested feature had previously only ever been available on iOS.

If you haven't tried it out you can do so by tapping & holding your spacebar to move the cursor.

If you use multiple languages, cursor control will need to be turned on first; this setting can be found in your ‘Typing’ menu.

Make yourself heard!

We'd love to know what you think. This is YOUR opportunity to help us shape the future of Cursor Control, e.g. is it useful? Does it work as you expect? Could it be improved? Do you love/hate it?
Whatever your opinion, we will take all feedback seriously.

Click here to record and submit your video response (60 seconds max).

Your responses will only be viewed by Microsoft. For details about how Flipgrid treats your data please refer to Flipgrid - Terms of Use.

Matt - SwiftKey Community Lead
How to submit a Feature Request And/Or Ask a Question Afixado
10 votos 37 comentários
Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

The community can help you answer your question with speed and quality. We highly recommend you always add this information to your post:

Device make and model

Device Android version

Current SwiftKey version

Steps to reproduce

Any screen shots / video clips that help show the issue

The more information you can leave means the quicker your answer can get answered.

Best,

Ryan, SwiftKey Community Manager
Black bar underneath key board Respondida
1 voto 1 comentário

Can you remove the black bar underneath the key board? I have it since the latest update. Device: Oneplus 6T Oxygen OS: 11.1.1.1
Swift key spelling is terrible!
0 votos 1 comentário

Please work on getting the spelling to work correctly! 2 very annoying issues that don't happen with the competition. 1. There are many words that don't give a suggestion until you are 95% done typing the word. (like "consistency") 2. Why on earth can't there be structure/consistency for the suggestions? There are times where the incorrect spelling could be on the right, left or middle. Others it's the correct spelling: one word is in the middle, the next it's on the left, etc. This is infuriating and also makes u think you're making a spelling mistake when you're not! Can you not just have correct spelling always on left and suggestions on middle/right?
How do I establish choice emoji predictions, and stop the trip-wire emoji "unlearn" from removing my favorite emoji predictions, as it malfunctions blatantly stressing me cruelly as the "yes" or "no" malfunctions and removes emoji anyway!!! HELP!!
0 votos 1 comentário

In the middle of texting happily, while I tap accepting a specific heart, the system "trip wires" and goes spontaneously ahead and asks me if I want to remove the emoji from the learned list, and upon the "yes" and "no" option, doesn't give me the time needed to reply with my choice, and cruelly goes ahead, and before I even know it, it blatantly says :"learned word (or emoji) is now removed from the list", without even giving me the chance to go back!! 😢 😭 and I loose the choice emoji prediction, and no way of re-teaching my choice prediction!!!! Please help me reteach my choice predictions, and stop the very swift "trip wire" removal of my preferred emoji predictions!!! Please note that I have searched and searched and searched, but there are NO tutorials for this problem, and anyway, the trip wiring problem seems to be a UI failure or malfunction making it extremely user-unfriendly for persons with disabilities or if high age. I feel that this is absolutely a malfunction problem that needs software engineers to correct, and a clear cut way to relearn and re-establish the cruelly removed emoji, as the system "trip wires" and in a matter of split seconds takes it for granted that the emoji has to be removed without my permission!!!!!! It doesn't even accept a "no" for an answer, and leaves me without the choice emoji, and NO INDICATED WAY to re-establish the choice emoji. It clearly malfunctions and does not even listen to a "no" for an answer, but just goes ahead and removes the emoji anyway, like a runaway train with no brakes!! Please help me also with the re-learning process so I could quickly re-establish my lost emoji!!! PLEASE HELP!! NO TUTORIALS HAVE BEEN ABLE TO ADDRESS THIS MALFUNCTION!! Gbu!!
Predictive Text Settings Respondida
0 votos 1 comentário

Why is there no way to turn off this intrusive option, its absolutely in the way and annoying. It should be up to the user to have it on their keyboard
SwiftKey keyboard instantly disappears in YouTube live chat Respondida
0 votos 3 comentários

When watching a YouTube livestream, when you tap to type something into the live chat, the keyboard appears for a split second before collapsing. Only happens in YouTube. Switching to the normal phones keyboard works.

Oneplus Nord N200 5G DE2118

Android 11 Build 11.0.1.6.DE18CB

SwiftKey Beta 7.8.9.2

YouTube 16.39.36
Use SwiftKey with Teams Android App
0 votos 3 comentários

I have SwiftKey selected as my default keyboard on my android phone. When I go into teams and chat the keyboard is the stock teams keyboard and does not behave like SwiftKey. Is there a way to use SwiftKey while using the teams android app? I can not find the option within the app.
Thousands of Filipino SwiftKey users need Baybayin Filipino layout Respondida
1 voto 1 comentário

Google's Gboard made the first move to making some writing systems available for communication on the internet, which includes Baybayin(a Filipino writing system on it's way to revive and be used again). Why hasn't others doing the same? Baybayin is increasing in popularity, thousands of people are only downloading Gboard because of it. I suggest it's SwiftKey's turn to help reviving the writing system for millions of Filipinos. To be honest, I just like SwiftKey more than Gboard. I really wish you would implement it and alot of us waiting would appreciate it very much.
Swiftkey Hungarian spell correction is useless. Respondida
0 votos 1 comentário

So I am obviously from Hungary and try to use Hungarian spell correction and it is ok for 5 to 10 percent of the time. Mostly it corrects the word to a less likely useful or used word. It makes me confusing because MS Office Word has a fantastic Hungarian spell correction database which is also Microsoft so why they don't apply it or use it for this?

Thanks!

Andy
Random letter deletion when fast typing. Respondida
0 votos 5 comentários

Basically it is what it is in the title when I type fast which is usually the case it randomly deletes some letters usually the first letters of a word and then it changes everything as it using a whole different standpoint to match a predicted or spell corrected word. For example I start typing memories and after "e" letter when I touch "m" key again it deletes the first "em" part and just type mories and it spell correct to Morris. Super weird. It is on a galaxy s21 ultra 512 exynos btw. I just reset the phone for a lot other issues as well hoping it will fix this one as well but no. Came back.

Any idea?

Thanks

Andy
Auto-correct not as good as it used to br
0 votos 2 comentários

Auto-correct let's SO MUCH stuff get by it these days... I type quickly and have big fingers, so rely on auto-correct to make that scenario work for me. 'Lately' (months, at least), it hasn't been doing as good of a job as it used to. I'm so frustrated that I'm finally appealing to the dev team. Do you actually read this stuff? Will be shopping for a better solution soon. Been using SwiftKey for many years, but it's not meeting my needs as well as it used to...
Please make feature auto delete space after e.g. colon, semicolon etc optional! Respondida
0 votos 1 comentário

When on my phone and I want to type:
: ))
My space will be deleted, so I get:
:))

So every time I have move cursor back and add a space, again, because that is what I want to type: ((

(( ; Please HELP ; ))
Proposal : extend The clipboard to become a clipboard manager Respondida
1 voto 1 comentário

1. Posibility to select and merge n clips( with an opțional separator} 2. Posibility (an buton) to insert here the current adress în the browser That's how I can do the synthesis of an article.
Can't sign in to SwiftKey using my work MS 365 account Respondida
0 votos 1 comentário

I have a personal MS account with live.com as the domain, and I can sign into SwiftKey with it. However lately I want to utilize the add task function straight from the keyboard options, and I want to add it to my work (corporate account) account. So I logout of my personal account on SwiftKey and tried to login using my company MS account, but I was presented with the following error "That Microsoft account doesn't exist. Enter a different account or get a new one." Anyone know what's the matter?
Autocorrect corrects numbers Respondida
3 votos 3 comentários

Hello. My name is Tim.

There was a problem while using the swiftkey keyboard app. In the moments when I use continuous printing, when I move my finger across the screen from letter to letter, if there are some numbers and do not indent from them, the keyboard considers it necessary to correct the numbers.

Why does the keyboard do this?

This needs to be corrected, since it is unacceptable for the application to understand something in ttsiyars, it cannot be assumed that there is a number 1, then it can be corrected by 2, because it will be better in the opinion of the application. Also, it is unacceptable for the application to memorize a number in addition to new words, and does not offer digital options.

Attaching a video confirmation.

https://youtu.be/IEgHEjc0U3I

Thank you.
El teclado se ejecuta pero no se ven las letras
0 votos 1 comentário

Instalé el teclado en android 11 y abre la aplicación pero no se ven ;as letras, sólo la barra superior de predicción de palabras. Además se demora mucho al querer escribir, como que se traba la aplicación. Qué debería hacer para que se muestre todo el teclado? Equipo: Red Magic 6R, Android 11, pais Colombia (57).
GIFS search, used to be small Respondida
0 votos 1 comentário

Searching gifs used to give small squares so you could see all the gif. Now in both beta and classic the gifs are taking up the whole horizontal of the search and the height is so small I can't see the words on the gif. I've reinstall 3 x and even got the beta.. Still the same. I want the small square boxes back so I can see the words before I send the gif
How do I make my own themed keyboard dark mode?
0 votos 1 comentário

I re-downloaded SwiftKey and my keys used to appear darker than my custome wallpaper, now it's lighter like my SwiftKey keyboard changed to light mode?
Toolbar not showing Respondida
-1 votos 3 comentários

Hello, I have the problem in google sheets for example that the toolbar isn't showing and icon to open it also is missing, so that I can't use the clipboard. I need to type anything, then exit the cell and go back to it to get it shown. On some forms, often passwords, it's impossible to get it shown on any way. Is there a fix for that? Or can you add a shortcut on the keyboard to open the taskbar? Thank you Device make and model: Xiaomi Mi 9 Device Android version: 11 Current SwiftKey version: 7.8.7.8 Steps to reproduce: Open Google Sheets and open any cell - keyboard opens but toolbar is missing when it's empty. Or Xing login password field.
Uso de traductor Respondida
0 votos 1 comentário

Hola muy buenos días he estado buscando una solución pero nonla en cuanto por ningún lado, cuando me voy al teclado y trato de de traducir cual quier idioma no me permite se queda pensando y luego me dice que no tengo conexión y resulta que si tengo una excelente conexión ya llevo 2 semana co el problema, alguien me puede ayudar
Difficulté pour continuer la saisie d'un texte en vocal Respondida
1 voto 5 comentários

Bonjour,

Je voudrais utiliser le clavier swiftkey pour "dicter en vocal" mes messages (avec gmail) et mes texto (avec chomp).

Suite à ma diction, la première phrase est recopiée parfaitement, mais la suite ne s'inscrit pas du tout . Je ne comprends pas !

Merci de votre aide

Cordialement

Maub
Some keys barely visible in SwiftKey beta in Dark Mode Respondida
0 votos 1 comentário

I am using SwiftKey beta 7.8.8.6 on a Xiaomi Mi 9T MIUI Global 12.05.(Android 10, 1 Mar 21 security level) in Android Dark Mode and many keys (Enter, Backspace, Shift and others) are almost invisible on the SwiftKey keyboard. The keys are present and functional but their labels are very hard to read. I have tried many SwiftKey themes and all have the same issue. The problem is not present in Light Mode for the 2 themes I have tried (Adaptive and High Contrast). Regular SwiftKey works fine in Dark and Light modes. Happy to post a screenshot showing the missing keys if someone would tell me how to add an attachment.
Can't use voice to text Respondida
0 votos 1 comentário

When I want to use voice to text It says "we need permissions to access mic" I gave all permissions to SwiftKey and Google also updated Google.
Voice to text changed to google speech to text Respondida
1 voto 1 comentário

Hello, before I was able to press the microphone icon in SwiftKey and spoke my text directly into what ever program I was using. Now when I press the mic icon it opens google speech to text to add the words... But it messes up all the time. I don't know what happened but I'm trying to get it back to "normal"
Disable more than one word on a single prediction block Respondida
-1 votos 1 comentário

Give to the user an option to disable more than one word on a single prediction block. Ex: user types the word "big", the prediction blocks show "big whale", "big building", "big elephant". None of the predictions were memorized from previous user textings. Ideal scenario: user types "big", the prediction blocks show "whale", "building", "elephant". Reason why: sometimes the predictions will show nonsensical two or three words, like "see has been". All examples quoted here are just hypothetical. I use the portuguese language, not english. I do not care for the english predictions, that is not the problem. I only want an option to disable two or more words inside a single prediction block, so the predictions become single word by block. Because it's easier to avoid the wrong predictions than fixing the whole nonsensical two to three words by block.
How to turn off Add task / To Do? Respondida
1 voto 1 comentário

Whenever I copy something, SwiftKey suggests that I add a task from it.

It's annoying.

I don't want to use this feature and I don't know how to turn off the suggestion.

Any help with this is appreciated.

Thanks.
Dictionary doesn't sync to new phone Respondida
1 voto 1 comentário

I installed and logged in the app yesterday on my new phone but my dictionary from the old phone isn't transferred to the new one. I've tried to click sync multiple times and the date/time is updated but the words are never added. Am I missing something?
Slow perf leading to unintended long-presses Respondida
0 votos 1 comentário

Sometimes Swiftkey has pretty serious performance issues where the keyboard really slows down or even freezes for a second. This then spirals into it incorrectly interpreting a normal press as a long-press. Ironically, this is the worst when using Outlook & Teams, which I assume is because they are somewhat intensive or inefficient apps.
Transliteration disable option Respondida
-1 votos 1 comentário

I want to turn off transliteration but I can't find it in the settings