Microsoft SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

Can't sign in Respondida
0 votos 1 comentário

Long-time user. Last night I got an error saying that I needed to sign in. I can't remember if I was signed in with my Microsoft account or Google account, but I can't sign in with either. "There seems to have been an unexpected problem, please try again in a moment." I've deleted and reinstalled the app. Argh.
Can't see spacebar in dark mode Respondida
0 votos 1 comentário

I'm in dark mode on my smartphone and have MSSK Keyboard 'Feather Dark Red'. I can't see the spacebar because it's all black. Like to make the word on the spacebar, SwiftKey, also in Red. Or make one side of the spacebar red, I prefer under.
after lastest updated. it's can't autucorrect by words but all sentence. Respondida
0 votos 1 comentário

after lastest updated. it's can't autucorrect by words but all sentence. before that I'm very happy with SwiftKey because there's correct me word by word. but now there's chance or I can't find the old ways. there can't correct my words anymore. so can you help me pls.
Back up my setting to new S20 phone Respondida
0 votos 1 comentário

I bought a new S20. I transferred all applications from old S8 to the new device. Unfortunately, my data and typing behaviour are not working in the new devise. What can I do to restore it? Please gelp
How to completely disable personal dictionary popup ? Respondida
0 votos 1 comentário

I've OPPO A52 and everytime I a typo it gives me a red line under it and when I click on it it shows a popup of suggested words from my personal dictinary

How can I disable spellcheck and the popup completely??
«Correct quotation marks» in Scandinavian missing since forever. Respondida
0 votos 1 comentário

They have as far as I know never been included in SwiftKey.

They look like this « » and ought to be accessible from some special keys (by long-press).

Thank you.
Can't import my account, data, typing behavior, theme, etc. from old phone! Respondida
1 voto 2 comentários

Problem: THREE different account IDs! I can't determine how to log into my old SwiftKey Account on my new Android phone!

Here is the problem: I've been logged into SwiftKey since 2017 when I got my last mobile phone. Let's say, hypothetically, the e-mail address is: abc@gmail.com

I click on that e-mail on the account settings/overview of the old phone and it shows me an account ID ending in "AAA" (made-up for simplicity's)

When I now log into the new phone with the Google Login button (I first assumed I used this option in the past but I can't remember!), I log in with my main Google account which goes by abc@gmail.com. Okay, so the Account ID shown on the new phone ends in "BBB". Obviously, since they don't match, it can't be the right account. Trying to type also appears as if it knows nothing about my typing behavior.

Okay, so that's possible. Next, I try the Microsoft button to log in, as I expected, an account has been created with that abc@gmail.com username, but I log into outlook to check on it and set a password. Here, the account ID is yet another and ends: in "CCC".

I'm running out of ideas. What other way could I have used in the past to login/create my account on SwiftKey? I would very much like to avoid losing all of my data. I don't know how to safely retrieve the cloud data from the old phone. As far as I understand it, there are no local backups or anything I could import myself. Please help.
Randomly Inserting Qs Respondida
0 votos 3 comentários

My keyboard keeps randomly Inserting qs into my words. I tried adjusting the size further and furter right thinking the skin below my finger was pressing the q but now there's a sizeable gap and its still randomly throwing qs in here and really pissing me off
Keyboard Shortcuts Android 11 Respondida
0 votos 2 comentários

I can't seem to be able to get SwiftKey to recognize custom dictionaries and personalized text shortcuts. Anyone run into this?
Haptic Feedback broken since update Respondida
0 votos 2 comentários

Hello everyone, I updated my Swiftkey to version 7.6.9.7 and since then I do not have the standard android haptic feedback on my keystrokes anymore.

I tried to enable it via the settings in swiftkey, but only the swiftkeys own haptic feedback is working and I don't want to use those.
Using the setting "standard android vibration" doesn't do anything anymore. I also tried to restart the phone in case of a bug.

The system vibration via the samsung settings is enabled for all keyboards.

My android version is Android 10 with the latest security patch update from December.

Thanks!
Smart Typing Respondida
0 votos 1 comentário

Is SwiftKey have the smart typing if you misspelled the word it will have underlined like in Samsung keyboard? I want it. Thank you
Keys with Both Letters and Numbers Respondida
0 votos 2 comentários

Looking at the keyboard the qwerty row keys (actually ALL rows) have numbers (in the case of qwerty) or symbols on the "top" of each key. Example: I want to enter "7" using the "u" key but have yet to discover how. What have I missed? I have been using SwiftKey for 2 days now and the Number row is UNchecked, which is my preference. The Number position is Left, also my preference.
How to change layout of symbols to mimic laptop Respondida
0 votos 1 comentário

I would like the order of symbols to mimic the order from my laptop. In other words, I want to long press 1 and have the option to get the exclamation mark ! key. I key symbols for passwords and associate them in my head with their corresponding number. But the symbols page is layed out differently than a standard laptop keyboard. Is there a way to add symbols to a long press on a number?
Wierd typo in Gpay Respondida
0 votos 5 comentários

I have been using SwiftKey keyboard for a long time but recently I have encountered a wierd error in SwiftKey keyboard while trying to make payments using Gpay. It keeps inputting random numbers when I try to enter any amount... Very difficult to correct it too.
Please add flick input to the Korean Cheonjiin keyboard... Respondida
0 votos 2 comentários

Please add flick input to the Korean Cheonjiin keyboard...

It is very inconvenient because there is no flick input...

Please add flick input like Japanese keyboard...
Symbol entry adds spaces wrongly Respondida
0 votos 14 comentários

There is ZERO reason for a space to be inserted before a colon. Maybe some symbols are ok with an inserted space but never that one. I spend a lot of effort removing spaces added before dashes as well. This has been a problem for YEARS and I would like an explanation as to why you would insert spaces that have to be removed and why you haven't corrected this. I assure you, there is no justification for this keyboard behavior -- it would be much better for users to have to enter the spaces they want before symbols than to remove the ones they don't -- so please make a fix.
How to disable auto backspace when using a punctuation mark? Respondida
2 votos 3 comentários

When using a punctuation mark such as colon ":" after inserting space after a word, swiftkey automatically remove the space and connects the punctuation mark with the word.

This was not the case in older versions.
How do we get rid of this behavior?

Also, another thing is that, after any punctuation mark, swiftkey automatically inserts a space after it. In older versions it used to happen only for periods "." , commas "," and semicolons ";"

But now it happens for colon ":" as well which I don't want.

Example for both problems:

While Texting: Life is sad :(

Turns to: Life is sad: (

Please help me fix this as well.

Thank you
Annoying typos Respondida
0 votos 1 comentário

The app learns typos like.... Woikd instead of would. Can't see how to delete what this keyboard learns Should be a way to insert common things like a pbkne number with just a few letters and to insert your email without the annoying space
Demande d'ajouter le drapeau 🚩 amazigh Respondida
0 votos 1 comentário

Bonjour je suis heureux de vous demander d'ajouter notre drapeau amazigh parmi les autres Le drapeau amazigh est un drapeau culturel concernant les berbère en bien les amazigh les habitants natale de la nord Afrique
Keyboard pops out and gets minimized Respondida
0 votos 1 comentário

When im typing, randomly the keyboard pops out of its place, goes minimized and stays like that until i touch the back button.
Excessive commas constantly inserted Respondida
0 votos 1 comentário

I'm not sure how or why, but I am constantly having random commas inserted into my text. Multiple times every single day. Pretty much every Facebook post or comment, and many messages I send have an extra comma or two, I often catch them but often they slip through. It's extremely annoying..
New language request Respondida
1 voto 1 comentário

Please add tagalog to the list of languages
How do I stop the incognito notification from appearing? Respondida
1 voto 1 comentário

For a while, every time I turn incognito on I get a notification telling me that I am using incognito that covers my keyboard for a few seconds. I am familiar with the incognito mode and I don't want that thing to make me wait every time I use it. Is there any way to disable it? I tried looking in the setting but even the 'disable notifications' button doesn't prevent the disclaimer from popping up.
Multiscreen collaboration with Huawei Matebook Respondida
0 votos 1 comentário

When my Huawei phone uses swiftkey as default keyboard, and was sync on my laptop thru Multiscreen Collaboration, the letters were typing in a double if I use my laptop to reply on any of messaging apps. When I switched my default keyboard to GKeyboard, everything went well.
SwiftKey lacks button to switch to Samsung Note 8 handwriting pen Respondida
0 votos 3 comentários

How can I add a way, like a button, to easily switch between SwiftKey and handwriting mode, with auto conversion to text? Like the original Samsung keyboard used to have.
"awkward" back with newest Android gestures when keyboard is up Respondida
0 votos 4 comentários

So, recently I have bought the new galaxy S20 and with it I have started to use the newest gestures. Everything is beautiful until the moment when I type something in keyboard and want to go "back" immediately without going touching above the keyboard to swipe from the side and then going back, because well the reachability in the area where there is keyboard is the best... The idea is that with the new gestures I can't go back when swiping from the side on the keyboard, it has to be done over it and I'd using whatsapp it may activate response mode on one of the previous messages... Other work around is adding "bring keyboard down" button which just ads bulk to the keyboard and I dont want it.. My sulution is that it would be veeeery nice to have a gesture tu pull down from the top of the keyboard to swipe down thus hiding the key board. Let's say from the middle of all 3 word suggestion "boxes"
Data stolen, Respondida
-1 votos 1 comentário

Trying to gather proof of theft and maybe a lead towards the perpeituatpr. Needed all data possible. Please. Thank you
Theme not downloading Respondida
0 votos 3 comentários

From today I'm unable to download a new theme. When I press download it says downloading but never downloads. This happens on a number of themes. I tried installing and uninstalling but that hasn't helped.
Bug: predictions stop working in Chrome constantly, requiring booting Respondida
-1 votos 1 comentário

Device: Samsung Galaxy Z Fold 2, Android 10 with One UI 2.5

On the inside screen ("tablet" screen of the this foldable phone) the Swiftkey prediction stops working after a few uses: predictions show up properly above the keys but selecting a prediction actually doesn't fix the written erronuous text but only adds a space after the incorrectly typed text. This is clearly a bug.

It always works for one use after a boot, but soon stops working again. So I reboot a lot.

This only happens in Chrome, in the address bar and in any text fields of forms. Restarting the app (force close from settings/apps) and then restarting it from app list does not fix it, only a reboot does. It's problematic that it happens in Chrome because that is the app where I type the most. I cannot change from Chrome since it is forced to be used in our company (a multinational industrial giant) on Windows and I wish to sync the browser with my private Chrome user id on that computer.

I have no experience if prediction works properly on the front screen as I never type on it (it is too narrow to type with adult hands).

The phone has been in use for only two weeks. Removing Switfkey settings (cache + saved data) and the app and reinstallation do not fix the problem.

It is very very annoying, almost enough to stop using Swiftkey and go to the Samsung keyboard. But I'd hate to do that since I've used Swiftkey for a lot of years and it knows my writing very well know. It is great, the rare times it happens to work.

I would make a bug report but cannot find where.The app does not have a feedback option anywhere.
Microsoft Translate doesn't auto translate If we copy the message twice Respondida
0 votos 3 comentários

Hello,

I am using microsoft translator with WhatsApp.
It is working smooth when I was writing my message and It is simultaneously translating my messages. Then I just send it.

Furthermore, when I select the incoming message and press copy button while Microsoft Translator already selected from the keyboard shortcut, It is directly translating the incoming message. This is superb, however, when I copy it twice, It is not translating the message, only copy the message to clipboard. If I select different message and press copy again, It is translating automatically. And If I select it again, It is not translating the same message anymore.

I think there is a bug at the usage of translator. Is there any way to fix it or any solution, your kind reply would be highly appreciated. Thank you.