Microsoft SwiftKey Android Support Forums

Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

Hello

Since yesterday, i'm unable to download themes from the themes center in the application

I have the following message " Your theme could not be downloaded, please try again later"

I tested this on my two smartphones (One Plus 5 and Poco X3) and i always have the same error, no matter what the account i logged in with.

I tried uninstall/reinstall the application, deleting cache/app data, restarting, etc..

I asked someone and he have the same issue

Please can you help me solve this problem

Hi,

Swiftkey on my previous phone worked well but since switching to a new phone, brackets show up in the opposite direction when I try to type in RTL languages.
Furthermore, a space is automatically added after one type of bracket and deleted before the next which makes the whole affair even more complicated and prevents comfortable use of these languages.

Adding more languages without allowing them to be used properly is not beneficial.

An update restoring the original functionality would be appreciated.

Seriously considering a change of keyboard otherwise.

Thanks,

Inbar

I opened my texting app to find the keyboard had suddenly shifted the arrows from the bottom horizontal position to a vertical position in the middle of the keyboard. I disabled the arrows and now there is a huge gap vertically in the middle of the keyboard. Does anyone have any idea how to get my keyboard back to normal?

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Trying to install an android app that my device r7ns a version of androidtha5 is  just nearly up to date

Please add ≤ (less than or equal to) and ≥ (greater than or equal to).

For example, they can be placed in a popup menu after a long touch on < and > symbols.

So I see in the latest update that incognito mode is automatically enabled when in an incognito chrome tab. This is great! I asked for this a long time ago, and the transition is very smooth. However, I have a couple big issues with how it's been implemented.

I can't turn it off. The toggle is just gone when in an incognito tab. Seems like defaulting to the mode is fine, but I want to be able to choose. Let people choose. Why? Next point...

The theme is fixed, and doesn't have secondary characters. I have to do a lot of work (access my work email) in an incognito tab. I'm used to the secondary characters for the rather technical writing I need to do. That's gone now, and is costing me time and sanity. Either allow the user to set the incognito theme, or add secondary characters.

I'm always a proponent for letting the user choose. Bury it in an advanced settings mode and hide it behind a warning if you want, but give us access to these toggles. Especially in the beta.

Cheers.

SwiftKey انا استخدم كيبورد 

علي موبيل اندرويد ولكن يوجد خط احمر يظهر تحت الكلام اريد ان ازيل هذا الخط

Okay how do i explain it. So, some of the emojis on my swiftkey keyboard are only male or female. For example ( 🤷) how do i pick the male one?

fyi i can see the male one when someone else is typing it.

Also, there's an option on gboard to pick it. I just don't like the keyboard. I prefer SwiftKey.

SwiftKey suddenly stopped displaying with my selected theme and reverted to some random black theme.  Go to Settings->Themes->Select either my earlier-used theme or a new theme, the message appears: "Sorry that your theme changed, something went wrong on our side.  You can change it back." -- BUT-- you cannot change it back. 

Hitting "More Info" displays "We have enhanced our themes under the hood to give you a better typing experience.  Something went wrong updating your theme.  Don't worry, you can still change it back to what you had."

Selecting [Change] and any other option provides exactly zero changes.

Several problems - 1) the better typing experience is now massively worse, nearly unusable with the bogus new themes forced into the UI.  2) we CAN NOT change it back, I've tried dozens of times, both old & new themes, downloading new ones, etc.

THIS IS BROKEN AND NEEDS TO BE FIXED OR ROLLED BACK IMMEDIATELY- HOW DO WE GET THE FIX?

Disgusting incompetence and lack of QA, and it isn't like Microsoft lacks resources.

I am trying Swiftkey. I am an old user of the defunct Swype keyboard. I can still use it, as it's installed on my phone, but there are no updates and some bugs will always exist. Still, it's more precise than Swifkey as far as i experience and the shortcuts makes your life much easier.

I thought that since Swype keyboard is not anymore produced, Swiftkey had time to improve and implement the best features of Swype, at least make a choice in the options to use them. Swiftkey looks nice with so many themes, also some shortcuts are finally implemented. But it's extremely unreliable. I type "too" (or randomly any word) and it gives me "tyuol" or some other splited nonsense short words or even autocorrects the previous word in a wrong way, even if in option i unticked the autocorrect feature. It makes me spend more time correcting and deleting unasked words than actually text. I try to swype a simple word like "ich" in german..and it gives me again some weird words or letters..i'm asking myself why? almost every sentence you use that word and still it fails..i have a constant usecure feeling in my hand that the new word will be a fail..

Also, an unexplainable unchangeable backspace function in swiftkey, of not deleting the whole word after swyping a word but only bringing the cursor to the end of the word, makes texting so slow..because very often the word is wrong, but also on the prediction/correction bar i don't find the desired word, so pressing backspace should immediately delete the word and quickly retry. So i have to press backspace long and i might delete even the previous word or part of it. Weird. Weird that there's no option to customise the backspace action.

I like new and fresh updates. That's why i'd like to switch to swiftkey, but these issues make the app unusable. Was a cool first feeling, but it's not even been 24 hours and again I am convinced to delete it.

Another thing, I am texting much more than i call and i use 5 languages. Great, that now you're not limited to 3 languages like before, but maybe also that's why it's not reliable, because very possibly when i need a word, it gives me a word of another language. Why isn't it possible to choose the language manually or set which languages to work in a multilingual keyboard? On Swype keyboard i press long space and release it on the language that i prefer. Than to quickly switch back to the last language used, i swyped shortly from Swype button to space. However i had also the choice to use multilanguages.
This would be a basic option. If i'm not wrong, Huawei phones come from the box with Swiftkey installed and choosing the language is possible. Right or wrong? So why isn't it possible on the google market app?

Can someone give me some answers about my concerns? Am I doing something wrong? My phone is made in 2018, an S9+, no way that it's too slow for this app.
I'm here and wrote this post because i would like to use the app, but please someone tell me if you have a better experience. 
I can read for hours the complaints of the users on google play, but there are no answers, no solutions to the problems. That's why i described here my experience with Swiftkey.

Thank you!