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    Alpert

    Hi,

    I don't have this problem on my device. But if both Google personalisation went down, if could be the problem of "google play services". Make you sure you have the latest version of it.

    Alpert

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    Permanently Deleted User

    I do have the latest version of Google Play thanks.
    It must be a coincidence that the update to SwiftKey Beta today seems to have cured the problem. ☺ ☺ ☺

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    Alpert

    Have you tried a fresh install of SwiftKey?

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    Permanently Deleted User

    Please see earlier comment. Personalisation working fine following SwiftKey Beta update today.

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    Alpert

    I understood you updated SwiftKey, but I'm saying to fresh install SwiftKey, uninstall then reinstall (if SwiftKey is not pre-installed on your device).

    In case if it's not working.

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    Permanently Deleted User

    I fully understand what you are saying but if SwiftKey is now working fine why would I want to do that?

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    Alpert

    I thought you said the personalization didn't work. I mean if you found this again, you could try that. All right, so I mark it's done.

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    Permanently Deleted User

    Thank you. Yes you can mark it as done. The recent SwiftKey update seems to have fixed the problem. Thanks for your help.

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