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    Alpert

    Can you tell us the SwiftKey version number and your device model?
    Thanks

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    Permanently Deleted User

    Sure version is 6.6.3.21 & device is Huawei P10 running android 7.0

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    Permanently Deleted User

    Actually ive been having the same problem, idk how to fix

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    Alpert

    Hello,
    Can you try to clear data of SwiftKey? (Notice : this will remove the clips saved in SwiftKey clipboard and log you out of SwiftKey account, if you don't want to lose clipboard data, don't try this)

    For some users it worked. Let me know if this works for you.

    Thank you.

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    Permanently Deleted User

    Hi, it didnt work for me

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    Alpert

    What's your SwiftKey version #, phone model, and Android version plz?

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    Permanently Deleted User

    Sure,
    Phone model: htc u11
    Swiftkey Version: 6.6.3.21
    Android: 7.1.1

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    Permanently Deleted User

    Hi,
    I have the same problem.
    Clearing Data and Reinstalling SwiftKey didn't work for me.
    Phone model: Samsung Galaxy Note 4
    Swiftkey Version: 6.6.4.19
    Android: 6.0.1

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    Alpert

    So, it still doesn't work in the latest 6.6.4.19?

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    Permanently Deleted User

    6.6.5.24 beta installed
    Galaxy S8
    Android 7.0
    Same problem with beta and non-beta official release

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    Alpert

    Really?
    Looks like it's a problem related to device. Because I'm on 6.6.5.24 and it works fine.
    Let me reach the team at the beginning of the next week.

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    Permanently Deleted User

    Device is

    Samsung Galaxy S8 Plus 

    Model: SM-G955U

    Many thanks!

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    Permanently Deleted User

    Thank you

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    Garreth Alvin Chan

    I had the exact problem with you guys. Somehow my stats also doesn't show as well.

    My device is Samsung Galaxy Note 4.

    SwiftKey Beta version 6.6. 5.24.

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    Permanently Deleted User

    I am having the same issue with galaxy 7. Please help.

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    Permanently Deleted User

    Another Galaxy S8 user here, reporting this error in both beta and non-beta release.

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    Permanently Deleted User

    Same with Galaxy S7

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    Permanently Deleted User

    Same problem, tried clearing the data with no effect.

    Huawei P8 Lite

    Android version 7.0

    SwiftKey version 6.6.5.31

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    Permanently deleted user

    Same issue.

    OnePlus3T

    Android 7.1.1
    Swiftkey Version 6.6.6.21

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    Permanently deleted user

    Same issue for at least 2 months, S8 

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    Wayne Dupree

    Same here, been happening for a whole but haven't gotten on to look in to it. I even changed from my Gmail to my msft account. Version 6.7.0.15, Samsung s7 active

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    Permanently deleted user

    I'm getting the same error on a new tablet I just got:

      Samsung SM-T820 (Galaxy Tab S3)

      Swiftkey Keyboard 6.7.10.18

      Android 7.0 (Kernel 3.18.31-121665571)

     

    Now interestingly, on my old tablet it does not display that error. But it doesn't display the stats at all. There's just a gray empty space between the four main setting buttons and the smaller status boxes (heatmap, more efficient, etc). Here's that device's info:

      Swiftkey Keyboard 6.7.0.18

      Samsung SM-T520 (Galaxy Tab Pro)

      Android 4.4.2 (Kernel 3.4.39-447712)

     

    And then there's my old Droid cellphone. I just checked and it doesn't show any stats either. No error, just a gray space. Here's my phone's info:

      Swiftkey Keyboard 6.7.0.18

      Motorola Droid MAXX (Verizon)

      Android 4.4.4 (Kernel 3.4.42-g2730d20)

     

    I hadn't actually looked at the stats on my old tablet or phone in some time, so I don't know when they stopped working. I first thought there was something wrong with my new tablet or my account. BTW, they all sync to the same Swiftkey account and are all synced. I haven't tried clearing app data on any of them but I don't think that's the issue.

     

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    Permanently Deleted User

    Same problem since 6 months..
    Device:oneplus 3

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    Permanently deleted user

    Galaxy S6 (Version 6.7.2.14 updated on November 9,2017) has the same problem but never worked even when I first installed it. Why? Or yall just put it there as a tease haha?

    (not really funny but ima smarta$$) 
    I enjoy everything else though :)
    Just wanted to see that part out of curiosity. KThanks

    ((Idk if this matters but I have straight talk service plan and today is Tuesday, November 28, 2017 @ 3:02 am in - PA, USA-)) 

    (IDK if that's useful too) 

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    Permanently deleted user

    same issue on Wileyfox Swift 2

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    Permanently deleted user

    same issue

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    Permanently deleted user

    Same here, Sony Xperia X Compact running Android 7.1.

    Been going on so long that I can't even remember what used to be there.

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