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TacoRaptor
  • 24/07/2019 07:23
  • Изменен
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SwiftKey isn't syncing my saved words.

Basically the title says all. I switched from the Galaxy S7 to the Galaxy S10 and logged into my SwiftKey account using my Microsoft account (the same as I did on my S7) and none of my words are transferred to the S10. I know SwiftKey still remembers them, because I checked the "View data" page on swiftkey.com and all of my added words are there. Why won't they sync to my SwiftKey app on my S10?

Device make and model: Samsung Galaxy S10

Device Android version: 9 Pie

Swiftkey version: 7.3.4.18

Steps to reproduce: Just login using the same account from the other device. A word that should be saved, I have to add all over again. Basically starting from scratch.

Yes 7 No
  • Avatar
    Mertemizer
    • 24/07/2019 12:48

    I have same problem.

    3
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  • Avatar
    Permanently deleted user
    • 24/07/2019 13:42

    Same problem. From S8 to S10. No sync error. Logged in ok and all my words are stored on the swiftkey server. Help?

    1
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  • Avatar
    ankur singh
    • 25/07/2019 06:53

    Actually that's happening with everyone. I have cross verified with few of my friends.

    2
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  • Avatar
    TacoRaptor
    • 25/07/2019 07:06

    Interesting. Welp.. I've switched to Gboard until SwiftKey can get their stuff together.

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  • Avatar
    Goran B
    • 25/07/2019 21:53

    SwiftKey, when this will be fixed?? I'm. Paying customer...

    2
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  • Avatar
    Victor Amaral
    • 25/07/2019 23:17

    Same here... Really annoying... It's always problem after problem with Microsoft, will they make something good that works some day????

    2
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  • Avatar
    Vittorio Moretti
    • 26/07/2019 10:02
    • Изменен

    Just switched from S7 to S10e. Same issue. I tried everything but no success...

    1
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  • Avatar
    Dana Soward
    • 26/07/2019 17:19

    Switched from S8 to S10 yesterday, same issue.  I also cannot make the keyboard as small on the S10 as i could on the S8.

    1
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  • Avatar
    Erico Constantino
    • 26/07/2019 22:17

    Same issue moto G5 to moto G7

    1
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  • Avatar
    Erico Constantino
    • 26/07/2019 22:19

    I already did all this steps

    https://support.swiftkey.com/hc/en-us/articles/201448742-My-SwiftKey-Keyboard-predictions-have-disappeared-

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    Permanently deleted user
    • 26/07/2019 22:48

    I did it but it is not working sir

    https://support.swiftkey.com/hc/en-us/articles/201448742-My-SwiftKey-Keyboard-predictions-have-disappeared

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  • Avatar
    Marko Ruiz
    • 29/07/2019 17:04

    Same problem!

    0
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    Matt Ruby
    • 31/07/2019 14:59

    Given the number of posts about this lately, it seems to be a widespread problem.

    Has anyone seen anything about what's going on?

    It's happening to me, too, after moving to an S10 yesterday.

    0
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  • Avatar
    Alexandre Ieva
    • 01/08/2019 02:21

    I'm with the same problem... I can check that my words are saved in my data, but the app isn't showing it.

    1
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  • Avatar
    Stephane Maarek
    • 01/08/2019 02:24

    same problem  with my S10. Wondering if Swiftkey monitors this forum at all.

    0
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  • Avatar
    s kuhar
    • 06/08/2019 13:09

    I guess that's a problem with Android Pie,
    I faced the same issue on my redmi note 7 pro.
    However, when i install SwiftKey on to another phone with Android Nougat, it syncs easily.
    I don't know why the support team is dead?
    Why aren't they doing anything about it.
    I have switched to gboard after using SwiftKey for more than 5 years.
    Sad to see SwiftKey don't care about users.

    3
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  • Avatar
    Dew Nick
    • 07/08/2019 18:25

    Wish I'd know android pie. I bought a new phone for the wife which had 8 synced it with SwiftKey and then updated and hers is working great. I just went from 9 to 9 and I like everyone else cannot sync.

    0
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  • Avatar
    Alexandre Ieva
    • 07/08/2019 18:51

    Isn't a problem with Android Pie because I came from a Galaxy S9+ with Android Pie to my Huawei P30 PRO and it was working normally.

    Then when I did a factory reset two weeks ago on my new phone after an updated this problem started to happen.

    SwiftKey don't care about us, FACT!
    A lot of users relating this sync problem and NONE answers.

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  • Avatar
    s kuhar
    • 09/08/2019 04:40

    May be, I guess that may not be a problem with Pie,
    I even installed 2018 versions of SwiftKey, problem still persists.
    Don't know what's the root cause.

    0
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  • Avatar
    Lu
    • 22/08/2019 07:34

    Same problem here from my Sony Z5 compact to the new phone Sony XZ2 with swiftkey as default keyboard.

    0
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  • Avatar
    Ed Angulo
    • 22/08/2019 13:59

    Ugh I just read the bad news, seeing the same issue on my Note 10 when it has worked flawlessly on my S10 for months now 😔 I really wish their support would say something...

    0
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  • Avatar
    Alexandre Ieva
    • 22/08/2019 14:57

    It's something related to Google.

    My tip is to you logout and log in through a Microsoft account and re-learn all the words again... It's working here this way.

    0
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    ManueL Velez
    • 19/09/2019 17:49

    Updated my OnePlus 3T from Android 8 to 9, I did a factory data reset before updating it. now i'm stuck like every body else in this post, and I didnt even switch phones.

    0
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