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    Deniz K

    Hi, sorry to hear about the trouble.

    If you haven't already, please update your Microsoft SwiftKey Keyboard to the latest version. 

    Could you try to unpin and delete any large clips? Does this address the issue?

    If this doesn't solve the issue, please create a support ticket here https://aka.ms/sk-support so that we investigate further. Thank you. 

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    Magikarl

    same for me, no reaction from anyone tho

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    Michael Goldstein

    Same happens to me.
    I would try clearing cache, but I'm afraid if I do that, all my pinned clips (especially the ones with shortcuts associated with them) will be forever deleted.
    Please help!

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    Kathy Joy (Momo)

    Same. Ever since I upgraded to Android 10

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    Deniz K

    Hi Michael Goldstein and Kathy Joy (Momo), could you try to unpin and delete any large clips? Does this address the issue?

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    Michael Goldstein

    @Deniz K
    1. What constitutes as a “large” clip?
    2. How am I to know what clip is large, if the clip manager won't open? There is a very limited preview of the clips in the normal clipboard preview mode.
    3. Half the point of the shortcut function is to type little and have it resulting in a big block of text. If large clips are not allowed anymore — then that is a bug and it should be fixed, not worked-around.
    4. Asking this is essentially the same as asking me to back up all my clips (or at the very least a third of them) and then delete them.
    Not to mention I can't know what their shortcut keyword is without being able to open the clipboard manager, so unless I happen to remember it by heart, I will lose it. Not the end of the world, but isn't there another way please? I might as well go through the trouble of saving the whole clipboard somewhere else and erasing it all, only to re-create it in hopes that the bug won't return. Seems a bit unlikely that it won't.

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    Deniz K

    Hi Michael Goldstein sorry for any confusion, we are looking into this. By large clips, I meant any clip with a few lines. We wanted to check if removed any large clips makes a difference for you. I would suggest you to submit a support ticket here https://aka.ms/sk-support and we'll be able to investigate further.

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