Microsoft SwiftKey Android Support Forums

New Mate 20 Pro handset, trying sync/download saved words etc to new device - Logged in with google account and it tells me it has sync'd, but none of my saved words or stats are available on the new device - I don;t appear to be the only one with this issue - can you advise please?

On my old phone I used to have swiftkey and really enjoyed it. My phone died so I got a new one and today I installed swiftkey on it and logged in to the program. One thing I immediately noticed (and was disappointed with) was on my new phone is that all my suggestive words seem to be gone. What I mean is for work I send a lot of similar texts and it got to the point my phone would pretty much suggest the next word I intended to use because I had written that exact sentence so many times. I always saw the app boasting about how many words it had suggested and key strokes it had saved me. Since you have a profile you log into for the program I was hoping it was stored online or something to where these suggestive words would somehow "download" onto the new phone but so far it does not look like. Was there a file or something that was saved locally on the old phone i May be able to move over?

I have been using sk since 2013 and have brought my predictions into new phones 2-3 times so I know my account has info. But when I restored this time I got none of my words that had been in my personal dictionary.

What do I need to do to get my predictions back?

Sync is enabled on my old and new phones. I have synced both phones ans still i am unable to see my saved words. 

Is there any hard way to move my data to my new phone, my old phone has words which are saved for a period of three years.

Need help!

I have a new smartphone since yesterday. am connected to a google account. My predictions are not syncronized.

1. On Android it seems to force a fullscreen keyboard in apps such as Whatsapp (making typing replies impossible) but not in others (such as Chrome) where context is less important.

How do you fix this bug?

2. On fullscreen keyboard in landscape mode, the keyboard won't stay where you want it and instead will only go to the far left or far right.

This only occurs in landscape and fullscreen.

Again, how can I disable this and have it where I have specified?

It's awesome to know that SwiftKey can switch to Incognito mode automatically in Chrome/Firefox incognito tabs. But there's an issue.

The keyboard theme/UI for the incognito mode, does not show Accented characters. This causes serious problems while typing or want to type fast.

Solution :
1. Implement the feature, to show all Accented characters, custom theme in incognito mode (just don't track the typing, and that's all).
2. Give option to turn off Auto incognito switching.
3. Give option to turn off incognito in incognito tab (may be vulnerable).

Keyboard constantly crashes on new beta update had to dissble

Since the last update (7.1.7.33 as 7/11/2018) the SwiftKey Beta app keeps crashing. I'm using a Asus Zenfone 5 with Android Oreo 8.0.

A couple of versions ago, SwiftKey introduced a new feature called 'toolbar' for easy access to all kinds of features.
Great, though I'm never ever using it.
In fact, I don't want the extra bar to take up screen space because I don't use it anyway.
While typing though, I find myself pressing the +button in the top left corner every minute or so.
This makes me have to close the bar again with the x button, in order to get rid of the useless toolbar.
Introducing new functionality is great, however, please also give us the option to disable this functionality, if we never use it anyway.
I've been using SwiftKey for ages and this has been the only complaint I've had so far.
Thanks

The navigation bar on Android devices almost always shows a light or white color navigation bar instead of the same color as the app.

Gboard is implementing this feature and I can't believe SwiftKey doesn't already have it.

If it is dark and I start to type, my entire screen is dark themed but the navigation bar will be a blinding white color.

There are many apps that change this setting to match the rest of the app. Please do it for the SwiftKey keyboard.

I have a Galaxy Note 8 and the only way to have a dark keyboard color is to manually change it for SwiftKey using.a third party app. I would rather it work natively.

It would be very nice if there were a way to adjust what symbol(s) are in the long-press menu of each key, as well as which one of those is the default. For instance:
* I use tilde (~) a lot, to indicate a sentence spoken with a joking tone. I'd gladly give up, say, double-quote on 'C' to get quicker access to it. (Yes, I know that if you turn on the dedicated number row, 'E' gets tilde as its long-press instead of 3, but that costs valuable screen real-estate.)
* The number keys,  when you have the dedicated number row on, don't have any long-press symbols assigned at all.
* As I Canadian, I use the English (UK) locale, since there isn't a dedicated Canadian English locale and we mostly use the British spellings for words. However, this means SwiftKey insists on making the default long-press symbol on 'X' the pound symbol; since our currency is the Canadian dollar, I'd much rather have it default to the dollar sign.
* As an English-speaker living in Québec, I occasionally need to type a French word or place name which contains an accented character. However the only accents which are used with any frequency are the acute, grave, and circumflex on a vowel or cedilla on 'C'; the other fifty-or-so accented characters available when the 'Show all accented characters' option is on are or little use to me.

My keyboard stopped showing word suggestions in Google + comments a few minutes ago. It works fine when creating a post and everywhere else, but I but not when adding comments. I tried rebooting, force stopping and clearing the cache, but no go. What happened?

I just noticed that after a certain update my gifs are now censored. I've been a swift key user since the beginning (since the paid app days) and I'm now actively looking for an alternative. If I wanted to use an app that controls what I can search or use I would just use APPLE.

This is driving me crazy. I get spaces before, but not after, semicolons, colons, etc. But I get spaces after opening parenthesis and brackets. And spaces where there should be nine around apostrophes and quotation marks.
Consider these un-corrected lines:

Flavors :
Well go then ;don't come back.
Trey 'a coat
--(should have been "Trey's coat". Even tap-typing it didn't work the first time).

Why hasn't this been fixed yet? I love SwiftKey, but this is enough to drive me away.

Hello,
When I switch to the emoji in the last version, the page shown is a crystal ball (apparently it is the beta predictions), instead of the "recent" (with the clock page). Does anyone knows how to change that ?

Edit April 26, 2018 : well, it looks like the problem has been resolved with the last version. Thanks!

They only reason why I don't like swift key compared to gboard is due to lack of quick access to voice input. Can you please bring voice input key top right as it's currently placed in the gboard. To be honest Windows phone keyboard was so much better.

Searching is very important sometimes while writing. It is very annoying minimize app -> open browser -> search & copy -> minimize browser -> again open app & paste. So we wish you will bring this feature very near future and SwiftKey will not disappoint us.

I have Swedish and English activated, because I tend to use both languages. But whenever I'm typing a sentence in Swedish and hitting the letter "i", Swiftkey changes that to "I" (capital i) instead, even though my intention was to write "i" (which is a really, really common word in Swedish, meaning "in"). I've tried multiple times to tell swiftkey not to suggest "I" at all, but it doesn't help.

I'm pretty sure the reason is that "I" is an English word, which for some reason takes precedence over the Swedish (equally common) word "i". Please, please, could you develop the software such that the English suggestion does not automatically takes precendence in such "ties", but let it be based on the language the previous word belonged to instead? That would help a lot!

This feature is requested a long time ago, and I need it. I want the possibility to move the cursor while swiping over the space bar. Arrow Keys are useless, because I always accidentally press on the left arrow key instead of the space bar. Add this, immediately, please!

When you're typing away with the Swedish language and layout, you're forced to go back and correct all the "i''s. Swiftkey autocorrects every single "i" to a "Capital I".

We never have or ever will use capital "i" mid sentences.

I use three languages on a daily basis.

Having three languages turned on at the same time doesn't work very well, so I have to keep switching one language off and another on multiple times a day, it's a 6 step process...

Please make it a lot easier to switch languages!

Settings option to Turn off auto spaces

So many users have complained about this auto-spacing issue that it surely must be becoming embarrassing to SwiftKey and for as good as SwiftKey has been in other areas, this one failure to address the problem is driving users right away from your products. For credibility of your name being ranked highly, you need to address this problem as soon as possible and it is entirely technically possible to code a fix right now and gain some loyalty back again.

This problem has been an ongoing issue for nearly 12-months now.

Refer to:
Turn off auto spaces:
https://support.swiftkey.com/hc/en-us/community/posts/115000392469-Turn-off-auto-spaces

This is a global issue across all devices!

SwiftKey Version Number: 6.7.3.30

Hello,

as a person which is using Czech language with a lot of extra letters ("ě, š, č, ř, ž, ý, á, í..."), the Incognito mode is perfect for me when I'm writing an SMS, because I can use normal letters ("e, s, c, r, z, y, a, i...") and my SMS is shorter and therefore cheaper.

However, I really don't like the incognito dark theme. Could it be removed and instead just left there my choosen theme? (I use the bright theme, which is perfect for me and I would appreciate to have this theme while incognito mode...)

Hey guys.

I just bought a Huawei P10 and SwiftKey won't sync my account data. I've signed in, but it says last sync was "not synced" and if I hit the sync now button there is nothing that happens.

Any ideas? I can't even uninstall because apparently the keyboard is baked in to the os

 Hi,

I've been using Swiftkey for years now, having tried many many alternatives and finding it far superior than other options.

The only thing that is missing is the option to customize a key. For example, replace a symbol with another.

I have almost no use for the comma(,) and I use the question mark(?) all the time and the question mark needs two presses which is annoying, and really slows typing.

I am guessing Swiftkey has statistics of people's keypresses, they can check frequency. My guess is most people use the question mark a lot more than the comma, so why not make it default instead of the comma (if not adding the customize feature).

Many thanks for the best keyboard.

I am searching ctrl key on my swiftkey. I would like to use commands that needed the CTRL key on my keyboard.
Please advise!
Thanks

Hello, I'm a beta user, I don't bother with any other keyboard apps, this one is perfect. I do agree with all post that the voice to text button should be easier to access. Why can't you just create a custom keyboard (or two) 😀 with the key placement stand alone by itself...

Hi,

I have the languages English (US) and Swedish enabled.

Whenever I type a Swedish sentence, swiftkey will capitalize the word 'i' (which means 'in' in Swedish).

Swiftkey should be able to determine that it is in a Swedish language context and NOT apply English language rules.

best regards
Håkan

Why not Cloud save the Clipboard, it would be awesome and super useful.

Please do it as soon as possible!

Thanks