Microsoft SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

Autocorrect corrects numbers С ответом
4 проголосовали 8 прокомментировали

Hello. My name is Tim.

There was a problem while using the swiftkey keyboard app. In the moments when I use continuous printing, when I move my finger across the screen from letter to letter, if there are some numbers and do not indent from them, the keyboard considers it necessary to correct the numbers.

Why does the keyboard do this?

This needs to be corrected, since it is unacceptable for the application to understand something in ttsiyars, it cannot be assumed that there is a number 1, then it can be corrected by 2, because it will be better in the opinion of the application. Also, it is unacceptable for the application to memorize a number in addition to new words, and does not offer digital options.

Attaching a video confirmation.

https://youtu.be/IEgHEjc0U3I

Thank you.
Bring back the web search tool ASAP С ответом
4 проголосовали 4 прокомментировали

There's no reason for user experience to remove the web search tool. It was always an elective option, but now we're robbed of that choice. I can see no good reason for this decision, other than greed. Please rethink it. You've unnecessarily disappointed and baffled a lot of your users.
Belarusian national flag
4 проголосовали 1 комментарий

Could you add a Belarusian white Red white flag as imoji. Support the Belarusian public. Thank you!
Suggestion for Swiftkey
4 проголосовали 0 прокомментировали

As a math student, I think that it would be INCREDIBLY helpful to have a "math symbols" page for they Keyboard, to be activated by the user if he prefers to have it Engineers, mathematicians and students from many many areas would benefit from it!
Change voice to text program?
4 проголосовали 4 прокомментировали

This has been asked but seems to lost to age without any response from SwiftKey. I want to change the program used for voice to text. A lot of other people want the same thing. How do we change it?
Space below spacebar is too large since a couple of updates ago
4 проголосовали 7 прокомментировали

Since a few updates ago, there is now additional empty space below the spacebar and the last row of keys. Accidentally touching that space closes the keyboard while typing which is very time consuming because I have to keep manually opening the keyboard. I have tried re-sizing the keyboard but it won't allow me to extend into that empty space at the bottom. Please see two attached screenshots. Can you please fix this or allow us to eliminate that space?
[Reported] SwiftKey Keyboard and Pixel 4 swipe to erase issues Планируется
4 проголосовали 14 прокомментировали

Hi,

I love SwiftKey and I always disable Flow because I use the swipe right to left gesture to erase the last word, but on the Pixel 4 it's horribly broken and doesn't erase 90% of the time. Extremely frustrating.

Please fix it.

Demo is here: https://twitter.com/ArtemR/status/1187120650659323904?s=19

Thanks.
Symbols automatically enter a space?
4 проголосовали 2 прокомментировали

Every time I try to enter symbols after using Flow to create a word, the symbol always automatically puts a space in between it and the word I entered before it with the Flow. For example, when I make typo errors, I like to retext the word (correctly spelled) and put an asterisk directly after it. For example, I try to say "Family*" but when I enter the word "Family" using Flow, and I type an asterisk, it automatically puts a space between the two entrees and types "Family *". This happens to EVERY symbol (asterisks, colons, semi-colons, and more) except quotation marks ("). No matter how I enter it, it will add in a space. It doesn't matter if I long press a letter to enter the symbol or switch to the symbol keyboard to manually enter it - it will always enter a space, and then the symbol. This always only happens after I enter a word with the Flow system (swiping to letters to create a word). It's an extremely tedious and messy mechanic, as I tend to enter many symbols, and yet the keyboard automatically messes up the sentence with an extra space. The only symbol this tends to be useful for is dashes (-) as many times it can be nice to have spaces around the dashes in between words. Thanks for any feedback or any fix!
Login and Sync Issues
4 проголосовали 0 прокомментировали

I have seen several Forum entries and tens of 1 star reviews about this, so just to mention: The Backup and Sync is not working. It'd be nice if you'd, you now, react to any of the posts.

Another issue is the Web Login for both the forum and the SwiftKey Data page. I don't know if this is a recent development, but Chrome (both mobile and Desktop), and I'm pretty sure Firefox too, are blocking third party cookies. This seems to make it impossible to login with both Google or Microsoft (The Google button is grayed out and other login attempts result in an error that cookies are disabled). Virtually all other Websites I use seem to login with Google just fine, third party cookies enabled or not. For people not very tech experienced it will be impossible to login (maybe that's why I don't see hundreds of posts about the sync issue...).
Saved words won't transfer to new device
4 проголосовали 4 прокомментировали

I just setup a new android phone, but my learnt words from my previous device won't transfer over. Both are signed in, and I've manually synced to no avail multiple times. How do I get my saved dictionary onto my new phone
I do not want ok to be capitalized to OK
4 проголосовали 1 комментарий

I am always removing "OK" from the prediction and it will just reappear all the time. It says "OK" successfully removed from learned words but it will still be there as the auto correct so if I do no click on the ok on the left it changes it to OK. It happened multiple times just writing this.
Android 10 - Forced Dark Mode
4 проголосовали 3 прокомментировали

When the force dark mode feature is used in Android 10, the SwiftKey designs don't work as expected. Light and dark colours are messed up
Can't use Swiftkey in Samsung DeX on Tab S4
4 проголосовали 4 прокомментировали

I have a Samsung Tab S4 and I really like the DeX mode with the official Samsung Tab S4 keyboard cover, but there's one major drawback. It seems there's nothing I can do to enable SwiftKey when in DeX mode.

As such, I have to rely on the useless Samsung keyboard which doesn't even add a capital letter at the start of sentences.

SwiftKey works fine when using the Samsung Tab S4 keyboard cover when not in DeX model.

How do I switch on SwiftKey in DeX mode?
Dictionary doesn't sync
4 проголосовали 5 прокомментировали

Sync won't work on a new phone. Pls fix!
Changing which symbols are associated with each letter?
4 проголосовали 2 прокомментировали

For instance, maybe I prefer the $ to be associated with a long press on D instead of X.
problem with account and prediction words and personalyzed option
4 проголосовали 5 прокомментировали

Hello
i've such a problem with my account
my account is linked with the email "abderrahmanebenhalima@gmail.com"
suddenly, i've lost all my data and my dictionaries and words
i've sent you and email before but you didn't but you did not answer me.
i've recieved an email from google

and the personalized words button has disappeared from the Account menu in the app so i can't use my personalized words anymore

please fix this because i was using this keyboard for years
i can't give it up now so easily .
please help me to recover every data and word in my account .
Text shortcuts
4 проголосовали 3 прокомментировали

I am a busy man, efficiency is key, but I've been using the default android keyboard since time immemorial. Stubborn to make its lackluster autocorrect system work for me. Swiftkey blows that out of the water BUT there's something seemingly easy to add but essential about the keyboard that's missing from Swiftkey and had saved me a ton of time in the Samsung keyboard. You guessed it, text shortcuts. They can help me write three letters that get replaced with a paragraph of text I'd pre-written and sent a thousand times. These are non negotiable to continue using your otherwise wonderful app and I'd be more than pleased to use it in the future should that feature be added

Thank you for your time
Cannot log in to my account with google
4 проголосовали 4 прокомментировали

Hallo,
i use SwiftKey for years now and today i wanted to log me in in my SwiftKey account on my new Phone (galaxy s10+). I can only choose between Google and Microsoft. I tried it with Google because this is my Mail Adress which i used for my SwiftKey Account. When i click on Google there is a white loading page and it is loading and loading and nothing happens. I can log me in to my account on the SwiftKey Website. My password for my SwiftKey account is different to my googlemail account. Want can i do? Please help
[Main Thread] Chinese handwriting problem Завершено
4 проголосовали 16 прокомментировали

After the new update today, Chinese handwriting function can't activate. The long press to active function was gone after the newest update on 29Mar2019, can you guys please have a check please? Many thanks.
Revert to letters after using the spacebar after punctuation.
4 проголосовали 0 прокомментировали

I just switch from iOS SwiftKey to Android Switfkey and the keyboard is a bit different. Its smaller, which is okay... But the punctuation is different. On iOS when I would type "oh my gosh!" for example, the keyboard would revert back to the letters after I typed the "!" and pressed the spacebar. I can't find an option for this. Is there one? If not, PLEASE fix this!

Another thing is the keys are in different places so I'm finding it hard to adapt. Adding a layout option for the keyboards would help. The bottom row of symbols has 8 symbols instead of the 5 I was used to. I am sure I will adjust, but it would be a nice feature for users who are switching keyboards.
pinyin dobule spelling request（双拼输入法）
4 проголосовали 6 прокомментировали

I only find full pinyin method in this software, can you add "双拼输入法"(double spelling pinyin), like what on windows10
Compact resize button is bothering
4 проголосовали 3 прокомментировали

Hi! I find the New square "full keyboard" button when in compact Mode bothering. I only use compact because I love to use my phone with one hand and with the button I keep making the keyboard complete all the time. Could you Make it optional in order to remove it? Thanks
How to disable Incognito mode С ответом
4 проголосовали 2 прокомментировали

Is there a way to completely disable the incognito mode of SwiftKey? It is extremely annoying and does not even know how to do voice to text and the layout and everything is drastically different. I end up having to get out of the application open up something like Microsoft Word, use SwiftKey to type what I wanr then do cut it and then paste it back into the original document because the incognito mode doesn't work very well.

Please tell me how to disable Incognito mode completely.
Auto incognito switching and typing
4 проголосовали 0 прокомментировали

It's awesome to know that SwiftKey can switch to Incognito mode automatically in Chrome/Firefox incognito tabs. But there's an issue.

The keyboard theme/UI for the incognito mode, does not show Accented characters. This causes serious problems while typing or want to type fast.

Solution : 1. Implement the feature, to show all Accented characters, custom theme in incognito mode (just don't track the typing, and that's all).
2. Give option to turn off Auto incognito switching.
Typing bug (punctuation/enter key) С ответом
4 проголосовали 11 прокомментировали
I'd hoped this issue would have been fixed by now but it appears that it's not a very popular problem, and so I've decided to take it upon myself to provide the correct information to get it looked at. I have found a few other forum posts with the exact same issue, so I hope this helps you all too.

Here is the required information;

Huawei P20 Pro - EE network, UK

Android 8.1.0: Huawei's EMUI build, version CLT-L09 8.1.0.159(C782)

Swiftkey version: 7.2.1.17

Steps to reproduce:

When typing in the standard layout QWERTY keboard, if pressing the "123" key in the very bottom-left of the keyboard, immediately and swiftly followed by punctuation such as a question mark (on the symbol/number layout that appears), the keyboard acts as though the "enter" key in the very bottom-right of the symbol keyboard is pressed before the punctuation you selected, despite not pressing it at all. This means that a new line begins before your punctuation, and it shouldn't. For example, if attempting to quickly type the word "What?" on the keyboard, you will get this instead:

What
?

I have added a link below to a screen-recording of the issue. In the video, you will see the "?" and the "enter" keys both light up as though both are being pressed, however only the "?" is actually being pressed. What you should see is "What?", there should not be a new line added before the "?". This happens with other punctuation also, but as the "?" is the most frequently used, I thought I'd go with that for the video.

Link: https://vimeo.com/312434866

Importantly: This error does NOT happen if you restore the Swiftkey application to its original version via the Google Playstore. The issue only begins when updating the application, and so the bug must have inadvertently been included recently. I can't remember when the issue started, but it has been a few months and a handful of updates, and the issue still remains.

I hope this information is sufficient to locate and fix this bug, it's a real nut-ache for me as it happens 95% of the time I use punctuation after a word.
Undo shortcut
4 проголосовали 4 прокомментировали

I can't find any references to Undo keyboard shortcut. For example, to undo Delete or any other command. Am I looking in the wrong place or it doesn't exist at all?
[Main Thread & Known Bug] Use Western Arabic Numerals Завершено
4 проголосовали 27 прокомментировали

اخواني لوحه المفاتيح العربي في جوال هونور ١٠ تكون الارقام عربيه وانا اريدها تكون انجليزي الارقام فقط دون الحاجه لتحويل اللغه هل من طريقه جربت كل شي مافاد

My brothers the Arabic keyboard in Honnor Mobile 10 The numbers are Arabic and I want them to be English only numbers without having to convert the language is it from the way I tried every thing
[Bug] Newest Beta update (7.1.7.33) totally broken Завершено
4 проголосовали 6 прокомментировали

The newest beta update (7.1.7.33) completely broke my keyboard. I am stuck using the Samsung keyboard because all swiftkey does is force close over and over again until I switch back to Samsung. This is a nightmare. Please help.
7.1.7.33 crashes on pixel 2 xl Завершено
4 проголосовали 5 прокомментировали

Just installed new update and the app constantly crashes. I had to disable the beta keyboard completely in order to use my phone.
Como cambiar la fuente? С ответом
4 проголосовали 7 прокомментировали

Me gustaría cambiar la fuente de las letras que tengo, me parecen muy aburridas.