Microsoft SwiftKey Android Support Forums

Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

Hello everyone,

We are rolling out a new Flow experience for SwiftKey for Android. The idea of this change is that when Flowing (aka "swipe" gesture typing), we want to provide you with more choices to insert the word you wanted.

How this new Flow feature will work:

You Flow a word. Instead of the prediction getting automatically inserted you will be shown three possible candidates. You can then take one of the following 3 actions:

1. Select one of the three predictions by selecting the word. This will insert the word and give you a space
   
   
2. Continue Flowing your next word - this will insert the middle prediction and auto add a space for you
   
   
3. Start tap typing. This will also insert the middle prediction and also auto add a space for you.

Basically this is ensure that if the wrong word is predicted, you can easily change it by tapping one of the three predictions. But if it is correct, you can keep on Flowing or tapping just as before and it will use that middle prediction.

Let us know your thoughts on this new change in the comments below.

Cheers,

Ryan, SwiftKey Community Manager 

Hello,

I am trying to install SK for the first time on my daughter's phone. When I try to connect/create SK account, it shows me a new window for me to choose Google account or Microsoft account.

I am trying to use Google account, a popup ask me to choose the G account, I do so and then nothing happens and the window asking me to choose G account or Microsoft is still here....

Phone : Galaxy A5 2017

Android : V 8.0.0

SK : 7.3.2.19

Please help me.

How can I turn off the feature which adds a space after every predicted word I select, or punctuation mark? It should only insert a space if I then decide to add another word. Having to delete excess spaces at the ends of things, or sometimes after the "#" in a hash tag, is really getting old quickly.

Hello all,

We have been beta testing Bing Search within SwiftKey. This feature allows you to quickly search the web for anything and either, quickly capture a screen shot, crop it and send it OR send the URL directly in the conversations you are already having. 

Key features to test out:

• Search for something while already inside the app you're in
• Crop and share a screen shot of search results
• Share the URL of search results after a search
• Try a range of searches to see how the results are

Please let us know what you think about this feature(s) and how it can be improved.

You can find Search in the Toolbar here:

No letters on the keyboard. Just blank. Can't do anything.

like many other mobile. device users I find myself typing the period by. mistake way too easily (ex: twice in this sentence and same in the title). any. configuration. option I could use to help prevent this? if not, nay chance you could add a feature to mitigate this. I love swiftkey!

On 7.0.7.26. If I left the emoji panel on the recents tab, it will open the recents tab next time.

However, if I left the emoji panel on other tabs (e.g. smileys & people, animals & nature, etc), opening the emoji panel will default to the predictions tab again. 

Just because it's intended behavior doesn't mean it's not terrible. Please undo this and just make the emoji panel open to whatever tab we were at last.

SwiftKey is the best. The only thing I wish I could change was the voice dictation button placement. On big phones it is hard to get to. Give me the option to place on right side if screen (like gboard).

How do I get portrait keyboard or t9 option

since the latest update (03/08/17) - the keyboard is slower than before. happens on both my phone (oneplus 2) and my wife's (xiaomi mi4c). please help.

Lately this app has taken a downturn. It constantly puts in the wrong word. When I backspace to fix it, the word I just input shows up. Ugh! Why wasn't it selected to start with. I've stopped and deliberately made sure I swiped exactly from letter to letter, and it will still put in what it wants to, but what I swiped or what my history would predict. It not only suggests by preemptively puts in a word I rarely use over what I've just used or have used hundreds of times since I stated this app.

Hello, my name is Jasmin... And i have a few suggestions rather than questions. I would like swift key to make the space bar bigger and the arrow keys smaller because when i hit space it always hits the arrow... And i would like to have a choice weather or not i want to space after a period... It automatically does it and its a hugh pain trying to type web pages if it always spaces

I would love to have bitmoji support baked in as an attachment, the same way gifs are. Snapchat even recognizes if you're talking to a user who has it and puts your bitmojis together.

Hello,

I just installed the latest version of swiftkey version 5.0.0.72 on my T-Mobile HTC one (M8) Android 4.4.2 HTC Sense 6.0. I followed the installation prompts and set swiftkey as the default keyboard. The keyboard itself is working great, but every time I switch applications the keyboard reverts back to the stock HTC sense keyboard. I can simply slide down the notification panel and switch the keyboard back to swiftkey but that gets annoying after awhile. I have been using the latest version of swiftkey beta version 4.5.0.68 and have had no problems with the keyboard reverting back to stock. I will remain on the beta version until I know this issue has been resolved on the latest version of swiftkey.

Thank you,

Garrett McPerry

Hello everyone,

We are running an experiment where some people will see the Microsoft emoji inside the SwiftKey emoji panel. 

This is only a test. There is no setting to change it. It will be there until we stop running the experiment. 

Feel free to let us know what you think in this forum thread. 

Cheers,

Ryan, SwiftKey Community Manager

The production version of SwiftKey is again too large and this time on the note 8. Please apply whatever hot fix you did for the S8 so we don't have to use a giant keyboard.

Hi, please remove the bing search from top bar. 

I don't want to search in a keyboard app, it is very annoying, feels like ad for your other products. At least let the user decide as an option.

Thx. 

I'm a huge fan of SwiftKey and have been using it off and on since it's earliest days. However, one little thing causes me endless frustration.

I use Google+ a lot. Google+ uses "_", "*" and "-" for formatting. SwiftKey insists and very aggressively putting spaces after - and removing spaces before _.

_ in particular really frustrates me. With the spaces after - I can just tap backspace and continue, but with_ a battle ensues involving careful hunt and peck to tap just the right spot.

I don't mind sacrificing all auto spacing but of course I'd prefer to just change those in particular. Any hope for me?

Hello,

on Monday I've upgraded my Nexus 5 to Android 5.0 Lollipop official factory image (clean installation). Now, when I recieve a message via WhatsApp and

hit quick reply in lock screen WhatsApp notification, SwiftKey go crazy and starts to "flicker". There is no other solution but rebooting the phone, which is

very annoying. I've switched therefore to default Android keyboard and everything works fine. Could anyone confirm that issue?

Thanks in advance,

JK

I just switched from the Galaxy S10+ to the Note 10+ and my dictionary won't sync. I see all my words are in the cloud when I look at my account data. When I force a sync it says last synced a minute ago. This is the first time this has happened when I've switched phones. I've cleared the cache, forced sync, uninstalled, reinstalled, force sync and nothing has worked. Is this a bug or am I running into some issues? 

I have a s6 which has just updated to Android version 7. I have swiftkey set as my default keyboard and it works fine. However, when I go to type a text message, if I hit the emoji icon on the one line entry field, I get the massage "samsung keyboard has stopped working", even though its set to default and I can see the swiftkey keyboard. I have to disable swiftkey and set back to Samsung in order for it to work again. Any ideas?

I have been using SwiftKey since I first switched to Android about five years ago I do believe the SwiftKey is the best keyboard for Android. One problem I always have had is I constantly go to hit the spacebar and I enter a "." {period} I believe it would be great if I could make the space bar either larger or remove the punctuation key next to the space bar all together. It seems no matter how hard I try if I am typing fast I can't seem to hit that space bar without hitting the period at least once every 25 words. It would be great if even there were certain skins that maybe changed the size of the space bar or remove certain keys. All the other keys I hit by mistake autocorrect takes care of. I still believe screen responsiveness is a lot better on iOS than Android so I don't believe this is really a SwiftKey issue or my typing but SwiftKey does help the shortcomings of this android app issue.

Trying to use the translator, I get a message that "Something went wrong. Restart the translator." I have such a problem only with mobile Internet

Hey,

I started using SwiftKey this past month after testing it out on my new phone and I think I'm sticking with it. But one thing I loathe about it is how all the characters on the Arabic keyboard are scattered around with no logical connection between them, I'm not talking about the main letters but the ones you get when you long press a letter.

Let me give you an example, in both Google's GBoard and Apple's keyboard and probably every keyboard out there when you long-press on the letter Alif (ا), the equivalent of A, you'd get all the variations أإآء... But SwiftKey kind of have them scattered around like on a physical keyboard which is not very thoughtful. This leaves me either guessing or using an ugly theme with all the letters shown.

This problem is present on both the main beta releases of the keyboard on iOS and Android.

Just installed SwiftKey on my new mobile. when I want to login with my Google account (button sign in with Google) it's loading for hours (I see the loading circle on a white background).
Phone: Galaxy S9, Android 9.0 (two days before I had the android version before and had the same problem) and yes, I installed and deleted it meanwhile more times.   

Currently using latest beta.  I am a technical / computer person and therefore my writing vocabulary often includes things with period/dots in them that are not words (i.e.  e.g.  192.168.1.1 www.vcu.edu and so-on).  The constant forced auto-insertion of a space when I am trying to use a period as a dot, not as punctuation, is driving me crazy and often forces mangled/incorrect emails, texts, etc.  I thought turning on the option to insert a period by double-tapping the space bar would turn that off - it did not.

I seem to recall in a previous version of Swiftkey there was the ability to turn off the dot/period from forcing a space after it.

I think when I tried another keyboard (GBoard?) it did not do that.  However, I am used to the way Swiftkey works and would hate to switch to something else....

Hi. I'm using arrows keys on my keyboard but is often for me that instead of space bar I'm pressing arrow key and it make me a lot of mistakes. Can you add possibility to change arrow keys to total top position above number keys?

Hi,

For the past month or so, the swiftkey stats section is displaying 'oops something went wrong our end check back later' has anyone else encountered this? It seems strange it's been going on so long, I've tried logging out and back in again but no joy.

Thanks