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    Matt Farrington Smith

    Hi folks,

    We've identified the issue! We are rolling out the fix to the SwiftKey Beta (7.4.7.6) which is available now in the Google Play Store. You can expect this to make it into the regular SwiftKey update due 23 Jan.

    Matt

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    Nan Angeles

    Same happens to me with my S10+. I really need this feature. Very dissappointing.

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    Hanna Wolter

    I think I have a similar problem, I have a Samsung 10 and when I try to add a new sticker I now cannot access any of my device's images although I haven't changed any permissions and it all worked perfectly 10days ago when I last tried out this feature.

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  •  I have a similar problem, I have a Samsung 10 and when I try to add a new sticker I now cannot access any of my device's images although I haven't changed any permissions and it all worked perfectly 10days ago when I last tried out this feature.

    -1
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    Theresa Brandl

    Have the same problem! Already posted here and wrote to the Support Team. Supposedly they are working on it! But nothing changed!

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    Hanna Wolter

    Hi Theresa, do you have a Samsung 10 too? I wonder whether this problem is specific to the phone. I tried resetting the storage permissions of SwiftKey, cleared cache and data for the app, Uninstalled the app but still my collection shows empty when I try accessing my devices images to add my own sticker. I already reported a bug, has anyone managed to fix it in the meanwhile?

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    Breakfast Raccoon

     I have a Samsung 10 and when I try to add a new sticker I now cannot access any of my device's images although I haven't changed any permissions and it all worked perfectly 10days ago when I last tried out this feature. MyKFCExperience

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    Theresa Brandl

    @Hanna Jup, S10, my husband has the S10+, has the same problem.... I did the same you did, I tried EVERYTHING! Hope this gets fixed soon, as I bought stickers, I can't use anymore....😭 It all started with the new android update in late december... If you install an apk version of this app, meaning an old version stickers work again, but you have other problems and i dont trustvthe sources of those "apps". Hope they will resolve it soon!

    -1
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    Hatice A.

    My husband uses a Samsung S6 Edge .. He continues to use the Stickers without problem. I use a Samsung S10 and I have the same problem as you.

    -1
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    Amine

    Hi everyone, i have a Samsung S10+ and i have the same problem, i'll put a screen shot for what happens after i tap on the gray empty space where the pictures are supposed to show up !! ( BTW i tried another keyboard app and the feature worked properly )!

    But i really enjoy SwiftKey so i hope they will fix this bug as soon as possible !! 

    -1
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    Alex Kensington

    The fix on January 23rd now prevents my Samsung S10+ from making new stickers!!! Come on man! Not cool...

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    Amine

    HI Alex, i didn't receive the 23rd update yet, but I tried the new SwiftKey Beta update and it worked totally fine for my S10+
    I think they changed the icon location, but it worked fine for me, again it's the "SwiftKey Beta"
    I still don't know for the 23rd update for the regular app cuz I didn't receive it yet!

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    Matt Farrington Smith

    Hey guys - this is why we should never promise anything... ;-)

    The 23rd update was delayed unfortunately, we hope to get this out of the door in the next few days. Sorry for the delay here - as Amine rightly says, the Beta is available to download and can be looked upon as a temporary measure in the meantime.

    Cheers!

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    Hatice A.

    Download Swiftkey Beta .. At the moment it really does the trick

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