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    Deniz K

    Hi, your purchased themes are all backed up to your Microsoft SwiftKey Account. Be sure to sign into the same Microsoft SwiftKey Account that you used to purchase your content from the (now decommissioned) SwiftKey Store. Your purchased themes should show as available to download.

    If this does not work, can you please clarify the issue further? Are you unable to find your theme? Won't it download?

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    leroycolin0193

    Hi there I can see the theme it is still in my "your theme" section of SwiftKey keyboard but when I try to download it it just says error cannot download theme I am willing to show or demonstrate what I mean if you provide me with a place to send you a video or linked video of this

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    Deniz K

    Hi leroycolin0193 that would be helpful, thank you. You can submit a support ticket via https://support.swiftkey.com/hc/en-us/requests/new. 

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    leroycolin0193

    Hi there the link you sent doesn't work properly I get to the page but there's nothing to click on it just says submit a request but no option for me to do so

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    Deniz K

    Hi leroycolin0193 please try with another browser to see if this works for you.

    Do you see an option to 'Contact support'?

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    leroycolin0193

    I have attached a link to my public Google drive where you can watch the video of the issue https://drive.google.com/file/d/1xgEoPABTh7IOd8pMqIOYsyJ2FRJe4RaV/view?usp=drivesdk

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    Deniz K

    Hi leroycolin0193 thank you for the video.

    Please sign out and sign back into your Microsoft SwiftKey account. Does this address the issue for you?

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    leroycolin0193

    Hi there I have tried this and it didn't change anything unfortunately

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    Deniz K

    Hi leroycolin0193 thank you for trying. In this case, please do submit a support ticket so that our support team can look into this. Thank you.

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    leroycolin0193

    Where do I do this please can you send me a link ?thank you for your help and responses so far it means the world to me

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    Deniz K

    Hi leroycolin0193 of course, sorry I thought it was available above, here it is: https://support.swiftkey.com/hc/en-us/requests/new - if you click on 'Contact Support' you'll be able to create a ticket. Many thanks for your kind feedback, hope we'll be able to solve this for you.

     
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