Microsoft SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

SwiftKey Q&A: Week 1 - Cursor Control Kalıcı Olarak Yerleştirildi Öne Çıkarılanlar
-2 oy 5 yorum

We recently brought Cursor Control to your Microsoft SwiftKey Keyboard for Android. This much-requested feature had previously only ever been available on iOS.

If you haven't tried it out you can do so by tapping & holding your spacebar to move the cursor.

If you use multiple languages, cursor control will need to be turned on first; this setting can be found in your ‘Typing’ menu.

Make yourself heard!

We'd love to know what you think. This is YOUR opportunity to help us shape the future of Cursor Control, e.g. is it useful? Does it work as you expect? Could it be improved? Do you love/hate it?
Whatever your opinion, we will take all feedback seriously.

Click here to record and submit your video response (60 seconds max).

Your responses will only be viewed by Microsoft. For details about how Flipgrid treats your data please refer to Flipgrid - Terms of Use.

Matt - SwiftKey Community Lead
How to submit a Feature Request And/Or Ask a Question Kalıcı Olarak Yerleştirildi
10 oy 32 yorum
Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

The community can help you answer your question with speed and quality. We highly recommend you always add this information to your post:

Device make and model

Device Android version

Current SwiftKey version

Steps to reproduce

Any screen shots / video clips that help show the issue

The more information you can leave means the quicker your answer can get answered.

Best,

Ryan, SwiftKey Community Manager
Can't sign in Yanıtlandı
0 oy 1 yorum

Long-time user. Last night I got an error saying that I needed to sign in. I can't remember if I was signed in with my Microsoft account or Google account, but I can't sign in with either. "There seems to have been an unexpected problem, please try again in a moment." I've deleted and reinstalled the app. Argh.
Can't see spacebar in dark mode Yanıtlandı
0 oy 1 yorum

I'm in dark mode on my smartphone and have MSSK Keyboard 'Feather Dark Red'. I can't see the spacebar because it's all black. Like to make the word on the spacebar, SwiftKey, also in Red. Or make one side of the spacebar red, I prefer under.
after lastest updated. it's can't autucorrect by words but all sentence. Yanıtlandı
0 oy 1 yorum

after lastest updated. it's can't autucorrect by words but all sentence. before that I'm very happy with SwiftKey because there's correct me word by word. but now there's chance or I can't find the old ways. there can't correct my words anymore. so can you help me pls.
Back up my setting to new S20 phone Yanıtlandı
0 oy 1 yorum

I bought a new S20. I transferred all applications from old S8 to the new device. Unfortunately, my data and typing behaviour are not working in the new devise. What can I do to restore it? Please gelp
How to completely disable personal dictionary popup ? Yanıtlandı
0 oy 1 yorum

I've OPPO A52 and everytime I a typo it gives me a red line under it and when I click on it it shows a popup of suggested words from my personal dictinary

How can I disable spellcheck and the popup completely??
«Correct quotation marks» in Scandinavian missing since forever. Yanıtlandı
0 oy 1 yorum

They have as far as I know never been included in SwiftKey.

They look like this « » and ought to be accessible from some special keys (by long-press).

Thank you.
I or i
0 oy 1 yorum

I have Danish and English language installed and everytime I write "i" is the middle word on my keyboard "I" (capital letter). How do I change this, so "i" is the preferred middle letter on the keyboard?
Can't Make Keyboard as big as before`
0 oy 1 yorum

I've been using Swiftkey since it was first introduced. I've loved the keyboard the entire time. However, recently, after accidentally having my phone wipe itself because I forgot my PIN. Yeah, I'm a dumb dumb. After reinstalling everything and going through and setting up Swiftkey again, I can no longer make the keyboard as big as it was before. The largest setting is now only about a third of the screen when just minutes before the largest size took up half my screen. The keys were nice and big and I loved it.

Is this something that was grandfathered in because I had such early versions of the app? Is there something I am missing? The largest size is quite terrible now.
Voice-to-Text poor functionality on Galaxy S20
0 oy 1 yorum

Not sure if this is a SwiftKey problem or a Messages problem or a Google problem but here it goes.......

I just got this Galaxy S20. On my previous phone (Galaxy S9), when I hit the little "microphone" button on my SwiftKey keyboard to do voice to text when using the Messages App for texting, I would simply start talking and the words I was creating by voice would populate the text field in Messages. I could easily see the words as I spoke. After I was done taking, I'd just hit the send button and I was good to go.

With this S20, when I hit the little microphone button on SwiftKey, a window pops up. It is super annoying for a few reasons. One, that stupid grey box that says "Your audio Will be sent....." blocks the first several words that I am speaking, so I can't see that the text to words is translating correctly. Second, if I stop talking for around a second, the voice to text assumes I'm done speaking and closes, preventing me from adding more words if I hesitate to complete a thought. Third and worst of all, after I'm done talking the words I just spoke don't transfer to the text field in Messages. If I tap the empty text field in messages, SOMETIMES the words I just spoke suddenly appear in the text field- maybe 50% of the time. Supper annoying as half the time I have to repeat the whole voice-to-text process or revert to typing.

On my S9, when I hit the microphone button, I got a different pop-up that didn't block my words as they were spoken, and my words simply transferred directly to the text field in Messages, where I could clearly see them and simply hit "send" when done speaking.

When I use Facebook Messenger and do voice-to-text, I still get the pop up box with the annoying grey "Your audio will be sent......" blocking my words, but when I'm done speaking, at least my words transfer into the empty text box automatically and edit/send as required.

Anyone else having this problem? I'd post the pictures of the pop up windows but I don't see a way to do that with this forum.

Thanks!
Can't import my account, data, typing behavior, theme, etc. from old phone! Yanıtlandı
1 oy 2 yorum

Problem: THREE different account IDs! I can't determine how to log into my old SwiftKey Account on my new Android phone!

Here is the problem: I've been logged into SwiftKey since 2017 when I got my last mobile phone. Let's say, hypothetically, the e-mail address is: abc@gmail.com

I click on that e-mail on the account settings/overview of the old phone and it shows me an account ID ending in "AAA" (made-up for simplicity's)

When I now log into the new phone with the Google Login button (I first assumed I used this option in the past but I can't remember!), I log in with my main Google account which goes by abc@gmail.com. Okay, so the Account ID shown on the new phone ends in "BBB". Obviously, since they don't match, it can't be the right account. Trying to type also appears as if it knows nothing about my typing behavior.

Okay, so that's possible. Next, I try the Microsoft button to log in, as I expected, an account has been created with that abc@gmail.com username, but I log into outlook to check on it and set a password. Here, the account ID is yet another and ends: in "CCC".

I'm running out of ideas. What other way could I have used in the past to login/create my account on SwiftKey? I would very much like to avoid losing all of my data. I don't know how to safely retrieve the cloud data from the old phone. As far as I understand it, there are no local backups or anything I could import myself. Please help.
Randomly Inserting Qs Yanıtlandı
0 oy 3 yorum

My keyboard keeps randomly Inserting qs into my words. I tried adjusting the size further and furter right thinking the skin below my finger was pressing the q but now there's a sizeable gap and its still randomly throwing qs in here and really pissing me off
Keyboard Shortcuts Android 11 Yanıtlandı
0 oy 2 yorum

I can't seem to be able to get SwiftKey to recognize custom dictionaries and personalized text shortcuts. Anyone run into this?
Haptic Feedback broken since update Yanıtlandı
0 oy 2 yorum

Hello everyone, I updated my Swiftkey to version 7.6.9.7 and since then I do not have the standard android haptic feedback on my keystrokes anymore.

I tried to enable it via the settings in swiftkey, but only the swiftkeys own haptic feedback is working and I don't want to use those.
Using the setting "standard android vibration" doesn't do anything anymore. I also tried to restart the phone in case of a bug.

The system vibration via the samsung settings is enabled for all keyboards.

My android version is Android 10 with the latest security patch update from December.

Thanks!
Smart Typing Yanıtlandı
0 oy 1 yorum

Is SwiftKey have the smart typing if you misspelled the word it will have underlined like in Samsung keyboard? I want it. Thank you
Keys with Both Letters and Numbers Yanıtlandı
0 oy 2 yorum

Looking at the keyboard the qwerty row keys (actually ALL rows) have numbers (in the case of qwerty) or symbols on the "top" of each key. Example: I want to enter "7" using the "u" key but have yet to discover how. What have I missed? I have been using SwiftKey for 2 days now and the Number row is UNchecked, which is my preference. The Number position is Left, also my preference.
How to change layout of symbols to mimic laptop Yanıtlandı
0 oy 1 yorum

I would like the order of symbols to mimic the order from my laptop. In other words, I want to long press 1 and have the option to get the exclamation mark ! key. I key symbols for passwords and associate them in my head with their corresponding number. But the symbols page is layed out differently than a standard laptop keyboard. Is there a way to add symbols to a long press on a number?
Wierd typo in Gpay Yanıtlandı
0 oy 5 yorum

I have been using SwiftKey keyboard for a long time but recently I have encountered a wierd error in SwiftKey keyboard while trying to make payments using Gpay. It keeps inputting random numbers when I try to enter any amount... Very difficult to correct it too.
Please add flick input to the Korean Cheonjiin keyboard... Yanıtlandı
0 oy 2 yorum

Please add flick input to the Korean Cheonjiin keyboard...

It is very inconvenient because there is no flick input...

Please add flick input like Japanese keyboard...
Symbol entry adds spaces wrongly Yanıtlandı
0 oy 14 yorum

There is ZERO reason for a space to be inserted before a colon. Maybe some symbols are ok with an inserted space but never that one. I spend a lot of effort removing spaces added before dashes as well. This has been a problem for YEARS and I would like an explanation as to why you would insert spaces that have to be removed and why you haven't corrected this. I assure you, there is no justification for this keyboard behavior -- it would be much better for users to have to enter the spaces they want before symbols than to remove the ones they don't -- so please make a fix.
How to disable auto backspace when using a punctuation mark? Yanıtlandı
2 oy 3 yorum

When using a punctuation mark such as colon ":" after inserting space after a word, swiftkey automatically remove the space and connects the punctuation mark with the word.

This was not the case in older versions.
How do we get rid of this behavior?

Also, another thing is that, after any punctuation mark, swiftkey automatically inserts a space after it. In older versions it used to happen only for periods "." , commas "," and semicolons ";"

But now it happens for colon ":" as well which I don't want.

Example for both problems:

While Texting: Life is sad :(

Turns to: Life is sad: (

Please help me fix this as well.

Thank you
Annoying typos Yanıtlandı
0 oy 1 yorum

The app learns typos like.... Woikd instead of would. Can't see how to delete what this keyboard learns Should be a way to insert common things like a pbkne number with just a few letters and to insert your email without the annoying space
Demande d'ajouter le drapeau 🚩 amazigh Yanıtlandı
0 oy 1 yorum

Bonjour je suis heureux de vous demander d'ajouter notre drapeau amazigh parmi les autres Le drapeau amazigh est un drapeau culturel concernant les berbère en bien les amazigh les habitants natale de la nord Afrique
Keyboard pops out and gets minimized Yanıtlandı
0 oy 1 yorum

When im typing, randomly the keyboard pops out of its place, goes minimized and stays like that until i touch the back button.
Excessive commas constantly inserted Yanıtlandı
0 oy 1 yorum

I'm not sure how or why, but I am constantly having random commas inserted into my text. Multiple times every single day. Pretty much every Facebook post or comment, and many messages I send have an extra comma or two, I often catch them but often they slip through. It's extremely annoying..
New language request Yanıtlandı
1 oy 1 yorum

Please add tagalog to the list of languages
How do I stop the incognito notification from appearing? Yanıtlandı
1 oy 1 yorum

For a while, every time I turn incognito on I get a notification telling me that I am using incognito that covers my keyboard for a few seconds. I am familiar with the incognito mode and I don't want that thing to make me wait every time I use it. Is there any way to disable it? I tried looking in the setting but even the 'disable notifications' button doesn't prevent the disclaimer from popping up.
Multiscreen collaboration with Huawei Matebook Yanıtlandı
0 oy 1 yorum

When my Huawei phone uses swiftkey as default keyboard, and was sync on my laptop thru Multiscreen Collaboration, the letters were typing in a double if I use my laptop to reply on any of messaging apps. When I switched my default keyboard to GKeyboard, everything went well.
SwiftKey lacks button to switch to Samsung Note 8 handwriting pen Yanıtlandı
0 oy 3 yorum

How can I add a way, like a button, to easily switch between SwiftKey and handwriting mode, with auto conversion to text? Like the original Samsung keyboard used to have.