Microsoft SwiftKey Android Support Forums

Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

I have just had to do a reset on my phone and after reinstalling Swiftkey it now changes to Incognto mode whenever I am in the app drawer. I can't read the incognito theme at all (whoever thought dark grey on a black background was a great idea should be shot), and as a result the keyboard becomes useless when trying to do an app search. How do I stop it from changing modes in the app drawer? It's not like I have to hide what's on there, it's not typing into a sensitive app, it's just the app listing for heaven's sake.

I was having problem with my android phone.. its apps were crashing again and again.. and was an headache.. so I looked up on the internet how to fix this problem and then I found this website https://androidintensive.com/common-google-play-store-errors-list/ it has every solution to any android problem.. do check it out if you are having any android issues!

Whenever I start a Voice to Text Entry, everything goes correctly, I can see text appearing... until I pause. And then all input is deleted.

my name is  thomas morgan and i am here to learn new stuff about android

I switched from Gboard for two reasons: 

1. I'm a Microsoft person. 
2. Gboard's lag was killing me. 

However, you guy seriously need to improve your Chinese keyboard. Mainly because it's hard to type actual names since I don't remember every single character. 

I use this keyboard all the time. Continually ask for personal URL address. Can I make a website address true my SwiftKey account. To be used across the internet and various websites apps and just for personal use. If not where and how do I set up he personal show me website or personal URL address did I can use every month.

When you copy a text from somewhere, the copied text appear as a suggestion in the keboard. This is very nice and convenient. But if the text you just copied already exist in the clipboard history, it does not show on the keyboard, and you have to go into the clipboard history to find the text you are interrested in.

It would be much better if you copy a text, this text will show on the keyboard even if it does not cause a new endtry in the clipboard history (preferably also that the newly copied text is moved to top in the history).

Hi. I have a problem with SwiftKey installed on both my Samsung A52 and my tablet, Samsung. 

When I start to print text, the first letter makes the keyboard shut down. 

When I'm trying it for the second time, it works. 

Could this be a bug in the system? 

Has anyone experienced the same problem? 

So, I see that some years ago this questions has been asked but not answered properly, and that happened more than once. I would like to have a numbers only keypad, and I don't seem to find and option for that with swiftkeys. Depending on where I'm typing (which app I'm using), I get numbers only or I get numbers and other keys. I would like the number keypad to look like this, but I only get that with one app. 

Won't you please include the bullet ( • ) and checkmark ( ✓ ) characters, so useful for lists of items and tasks? You could easily add them as alternate long-press symbols. It's the only thing preventing me from switching from GBoard to SwiftKey. I've asked for this for a couple of years now on Play Store, but maybe you don't read those comments…? Thanks!

Bold faced words that auto turn into emojs. How do youcturn that off. Im an adult, i know how to read and i dont want pictures in my texts to make others think im an idiot.

I'm always switching between Dutch and English depending on who I'm talking to. I want to use swipe but it frequently gives me English words in my Dutch sentences and Dutch words in my English sentences. I spend a lot of time correcting because the swipe never knows which language I'm trying to use.

1. Please separate Dutch and English keyboards.

2. Please make it so the swipe method only outputs a single language at a time (corresponding to whichever keyboard that's in use)

Hello, 

I see several people complaining about lack of dual layouts for folding phones. Most of us use split keyboard for. Inner wider screen and regular for outer screens... We have to use regular Samsung keyboard since it recognizes the screen is open and changes keyboard layout.

Please have a feature where SwiftKey recognizes the screen is open and automatically changes to a second Layout! 

I am not sure if I can hold off much longer waiting for an update response a hello a sorry its taken us a month or so to get back to you but our support team consists of one person who has to have the Barbados tan. 

So this post is going to be waiting for more than three days as my last new post from three days is still pending approval and review in Google Play Store is now three weeks in and absolutely ZERO response.

Why should anyone bother to install the beta version of anyone or any organisation without the user's who will be testing out free of charge and its costing me time and loss of income messaging a support service which isn't doing much in the way of due diligence.

In less than a year I have gone from loving the SwiftKey to actually now beginning to loathe the very idea of what you used to stand for since new staff arrived old staff left its been a shambolic comedy night out at Freddie's favourite murdering big mac in Bollywood.

And if anyone is interested can you get Hari Kyasa (SwiftKey) to actually reply and let me know if I should stop clearing my cache app data reset android settings jiggle the sync toggle restart and turn on and off and on the option to sync with the other devices as Windows desktop doesn't sync Huawei doesn't sync and neither does Samsung and let me remind you of the fact that you last emailed m 10/01/2022 and you have yet to advise further and should I put a reminder in my calendar 10/01/2023 12.55pm to get a response from you. 

Or should I uninstall and pop in to the trash !!!!!!!!!!!!

Adrian Hook 

Absolutely brilliant thanks again 

I have to say I am bitterly disappointed with the service in general you ask us to feedback on the beta version and the new features and then it's taking weeks to absolutely never getting a reply. You have just released the sync feature and I can't believe how lacklustre the response is to problems and issues. Perhaps it's time Mr microsoft sold you off. Two weeks later and they no reply!!!

This was posted on the Google Play Store 14/02/2022 and I am still waiting for the reply from my email regarding the state of the syncing issues since last month and it's absolutely atrocious and I'm certain that the new staff are nowhere near as diligent as the previous people I have communicated with. Weeks go by and they don't respond after saying try XGZ or we will investigate and get back to you shortly how many emails does it take before we get a sorry which frankly is a way to late after numerous emails and what does it take to drop us an email with a status update I can understand that the beta is still in testing but it you feedback and your led to believe that someone is going to get back regardless of the answer and then doesn't and the sorry is followed by its been a busy week that should be a busy two weeks or so and a bit. I am definitely getting fed up with SwiftKey now and not that long ago I was praising you. Why oh why oh why.

You do want to keep your subscribers in the loop or you don't and after being faithful to you for the last four years I am beginning to wonder why

Adrian is disgraceful